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Business Profile

Spa

VHeadspa LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Spa.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/22/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Vheadspa Jan. 2, **** Video taped during treatment by an employee. Asked to stop being recorded. Employee stopped recorded, but started again. I was told that recording was done because employee was trying to learn how to give treatments. I have the copy of the recordings and recorded the common areas at ************. There are no signs indicating that recording may occur for educational purposes.

  • Initial Complaint

    Date:10/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked a appointment online. Went and received a service, I paid for the service I booked for (because the employee pulled my appointment information on their computer and it showed the service I booked for) after leaving I looked at my time and it was less than the paid service time. I then went to their website to see if I made a mistake and I realized the package I paid for (plus $20 tip) I never received all of those services. I left a review online and was asked to email the business. (I have attached the emails) after their first response the owner called me to apologize and offered me $10 credit to remove the review I left. I stated I will not return and would like a refund because the package they said they gave me I would have never purchased. She hung up on me. I then proceeded to email them 2 times after with no response.

VHeadspa LLC is NOT a BBB Accredited Business.

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