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Business Profile

Luggage

Plevo

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Luggage.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/08/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased and paid for a suitcases from this company and we never received the items. Weve contacted the company several times and have not received responses. I have previously filed complaints to the better business bureau about this company and nothing has been resolved because apparently BBB could not reach them. We spent over $600 and never received the merchandise and they are still advertising on their website. Im not sure what to do other than filing a lawsuit but I would hope that the better business bureau could contact somebody to rectify the situation. We can provide receipts and communications where they repeatedly stated that the items were back ordered and that they would be fulfilled soon and then it was never fulfilled.

  • Initial Complaint

    Date:11/22/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased luggage from a company named Plevo for $1193.44 on February 24, 2022. I kept getting promises that its being backlogged because of Covid and kept waiting for my ***************. After about a year, I gave up and told my bank about it which couldnt do anything about it since it was passed 90 days. The bank told me to file a complaint with the better business bureau. This company used to post ads about their smart suitcases on social media but stopped last January and the site stopped updating in December 2022. I really want my money back.

  • Initial Complaint

    Date:06/06/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased plevo suitcase replacement batteries (2) in October 2022. Told I should have them by December 2022. Sent messages monthly and no response. Please have them send new batteries that work for the suitcases, or refund my credit card.

  • Initial Complaint

    Date:04/26/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 02/19/22 never received my order and they are not answering any emails

  • Initial Complaint

    Date:03/22/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a backpack for $259.00. They kept promising to ship it but never did. I have repeatedly reached out to them via Email with no response.

  • Initial Complaint

    Date:03/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made the following two purchases from plevo and never received the product. I was told there was a delay and that I would receive the products later than expected. When I asked via multiple emails for a refund after months of delay, I received no response. Total loss of *******. I want my money refunded and the company prosecuted for fraud. Quantity1 ItemThe Removable Battery Pack ID NumberPrice$39.99 USD Quantity1 ItemThe Runner ID NumberPrice$****** USD Quantity1 ItemThe Mini Series One ID NumberPrice$***** USD Quantity1 ItemThe Journey +ID NumberPrice$****** USD Quantity1 ItemThe Urban +ID NumberPrice$****** USD Quantity1 ItemDiscount ID NumberPrice-$199.79 USD Subtotal$889.17 USD Total$889.17 USD Order summary The Removable Battery Pack 1 $39.99 The Runner 1 MYPLEVOSET (-$91.80)$459.00 $367.20 The Mini Series One 1 $49.99 The Journey + 1 MYPLEVOSET (-$56.00)$279.99 $223.99 The Urban + 1 MYPLEVOSET (-$51.99)$259.99 $208.00 The Infinite 1 Black DISCOUNT AS A COURTESY AS THE CUSTOMER PURCHASED A SET WITH ************************* (-$111.80)$559.00 $447.20 Subtotal $1,336.37 Shipping $0.00 Taxes $0.00 Updated total $1,336.37 Already paid $889.17 Amount to pay $447.20 USD

  • Initial Complaint

    Date:01/20/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi we ordered and pre paid for luggage from this company Christmas of 2021 and they still have not shipped the items and refuse to refund **. November of 2021 the order was placed. They continue to promise to ship the item and have not. We filed a complaint with the BBB and have repeatedly sought help. They charged us $500 and we have nothing to show for it.

  • Initial Complaint

    Date:01/06/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product in November and no response from email or phone number. If they can't deliver need full refund.

  • Initial Complaint

    Date:11/11/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a suitcase in the amount of $459.00 at the end of February 2022, the charge hit my credit card on 3/5/2022. I have repeatedly asked Plevo when my suitcase is going to arrive via their help email. They claimed they had shipping issues and were trying to find another company. Each time I sent an email they said they would give me an update within a few weeks, that never happened and I would inquire again. In September 2022, I received an email stating that they were finally able to ship products, and would get back to me within 3 weeks. Didn't hear anything again so within the last week, I've sent 2 follow ups and in one stated that I'm now going to need a refund. I still have not heard back and don't believe they ever had the intention of sending me the product. I no longer want the suitcase because of the other terrible complaints I have read about this company.. I just want my money back so I can find a product with a reputable company. I travel for a living and have wasted 9 months trying to get the product I paid for in order to do my job. I've never experienced this sort of blatant stealing and just overall bad business practice from a company.

    Business Response

    Date: 12/13/2022

    Consumer Response /* (-5, 8, 2022/12/02) */
    I have continually reached out to PLEVO with absolutely no response on where my order is.

  • Initial Complaint

    Date:11/03/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three (3) items, luggage from this company on June 28, 2022. I have not received any of the items from the order, and it took months to even get in touch with the company, as their phone number goes to a voicemail box at any time of day, and their email response takes weeks most times. The only thing I've been told is that my order will be shipped to me "in the coming weeks" for months.

Plevo is NOT a BBB Accredited Business.

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