We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Employment Counselor

PSI Services LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Employment Counselor.

Complaints

This profile includes complaints for PSI Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

PSI Services LLC has 16 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 649 total complaints in the last 3 years.
    • 106 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Its been over two weeks and you havent received my application. I called to follow up on, was immediately disconnected after waiting over 20 minutes on hold, finally got through to here it would be 3-5 business days to check on my application. This is ridiculous. Items attached to this application, like a letter of good standing from another state, and fingerprints, all have time limits. PSI is risking those requirements expiring and me having to dish out another $100 to get those taken again and submit a new applcation to PSI. Contacting PSI corporate to file a complaint as well as the State of PA real estate commission. It is 2023, why are you only accepting applucations via US mail or Fax?

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 5, 2023/01/10) */
      Testing candidate may send their application through email at **********************

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I submitted my application over two weeks ago. This application is to take the pa licensing exam. You have not received it. I have spent too much time on hold following up. Its also ridiculous for it to take 3-5 days for somepne to look into it. Its also 2023, US mail and fax should not be your only option for submitting this. I want someone to contact me asap and tell me if my application has been received. I am also contacting the PA Real estate commission and the PSI corporate office.

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 5, 2023/01/10) */
      Testing candidate may send their application through email at **********************

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my practical exam for my esthetician license on August 11th, 2022. On my way to my exam I got into a car accident and my car was totaled. I was unaware how close I was to the testing site because I had a family member driving me so I contacted PSI to cancel my exam. I realized I was only 2 minutes away from the test site and was able to make it and take my practical that same day. Since then, I have had a hard time getting my score for my practical. I have contacted PSI numerous times via phone and email since the day I took my exam and all anyone says is they will put a ticket in and escalate it to someone higher up. I have tried going to my school, Michigan College of Beauty- ****** and they have tried contacting them and they aren't getting anywhere. PSI refuses to get me to a manager when I call and I cannot take my written exam until I get my practical test scores. I'm starting to get very frustrated because I just want to get licensed so I can start my career. If there is anyone who can help me I would really appreciate it. If you would like to call me my phone number is *************
      Here is my PSI information below:
      PSI Candidate ID: **********
      Test was taken on August 11th, 2022 at 1:30pm

      Business Response

      Date: 01/31/2023

      Business Response /* (1000, 5, 2023/01/18) */
      PSI will conduct an investigation with regards to the testing candidate's concern and will provide a findings as soon as possible

    • Initial Complaint

      Date:01/06/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello My name is ************. On October 25th I took the Real Estate exam at The Bellevue PSI location. Costing me $210.00. On that day after fully completing my test. A system error occurred while calculating the results and my pass or fail score was never obtained to this day. I have called PSI more than multiple times.... never an answer or any results. I've been in limbo for 2 months. Not able to reschedule my exam. I do not think this is okay. I am trying to start a career and an income. I would love a refund on my test. Ive called PSI about 100 Times literally. been escalated multiple times without any calls or emails back and no test results..... I always ask to be sent to a supervisor and never sent to one cause they are always in a meeting..... Do they have Supervisors or managers. I am not allowed to re-test until results are found. i lost $210.00 from this. Lost time and career time. ans most of all income. Ive already had sales i was suppose to procure and haven't been able to.

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 5, 2023/01/10) */
      PSI assisted the testing candidate and scheduled the exam with waived fee.

    • Initial Complaint

      Date:01/05/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      PSI is the vendor that Amazon Web Services (AWS) uses to proctor their certifications exams. I signed up to take my AWS Cloud Practitioner exam, the fee is processed by PSI ($100)
      On 12/29/2022 when attempting to take my exam the PSI proctor did not allow me to take the exam under the premise that my name (************************) did not match my AWS account name (they had at as ***************). They refused to help me even after I showed them my passport where it shows ******* as my middle name. They refused to talk to me and sent me to AWS. I contacted AWS and they verified/corrected my name then I was directed to PSI to get a refund for the exam fee and take my exam.

      I spoke with a PSI rep (******** - but most likely this was her customer service name) who assured me that by Monday 1/1/2023 I will receive a refund of $100 so I can take my exam now that the name has been corrected. She assured me that this was a technicality and that I should have been able to take my exam.

      That never happened, after multiple attempts to contact PSI and talk to someone they refuse to discuss this and kept sending me links to update my name with AWS, which I already did and sent them proof. They also refused to acknowledge the conversation I had with their rep on 12/29 where she agreed that this was an oversight on their end and that I should receive a refund.

      Furthermore AWS is no longer using PSI as their provider (which makes sense, they are terrible!) so since they have no business with AWS they are ignoring my attempts to talk to someone that can resolve this.

      PSI case #s opened***************************

      Business Response

      Date: 01/27/2023

      Business Response /* (1000, 5, 2023/01/10) */
      PSI already submitted a refund request.

    • Initial Complaint

      Date:12/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my Georgia Real estate licensing exam on Sept 3 2022. I failed by 1 point not a big deal, I'm a veteran so before going to pay to take the exam again I submitted my Original form and my DD 4-1 for my 5 veterans preference points. The website says 10-12 weeks I called week 10, 11, 12 they said they never recieved my DD 214 which is for someone who separated from Active Duty Military Service. I simply explained that I will not have one and sent my DD 4-1 with my original Test exam. The outsourced phone calls to another country are not working as they are only trained to say DD 214 and do not understand what the DD 4-1 is. I called 3 days later to escalate the situation and sent multiple emails trying to get an answer and still nothing. I was able to call the GREC (Georgia Real Estate Commission) and they gave me an email back to PSI saying that im entitled to 5 points but its on PSI to add them. I've mailed and emailed multiple copies of my DD 4-1 to them and I get we will escalate within 24 hours or no response. I just want my 5 points and if i cant have them a reason in accordance with the state law saying why i'm not entitled to them.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */
      PSI already contacted the testing candidate and provide instructions with regard to the concern.


      Consumer Response /* (3000, 7, 2022/12/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PSI said they need my DD 214 I do not have a DD214 I'm active duty. I've provided my DD4/1 they keep asking for me to mail a DD214 I've responded to emails they've written and sent my DD4/1 several times. I will provide email traffic if needed.


      Business Response /* (4000, 9, 2022/12/29) */
      As per Candidates Handbook, "If you are an honorably discharged veteran with at least one year of active duty, who served at least 90 days during wartime, you may qualify for veteran's preference points. You should review Rule 520-1-.04(3) of the Commission's Rules and Regulations for the limits and requirements prior to applying for veteran's preference."

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      *************** PSI testing center procter on 12/16/22 and 12/9/22 is unprofessional.Besides talking loudly to candidates after testing, taking forever to check people in, she let 2 other test takers go in with same book****s as **** know bc I sat next to them for 30 minutes and noticed while she took way to long to check people in and talk about things unrelated to exam or test taking.I watched her flip through other test takers books with same book****s and not batt an eye. Mine were on the side and she said they werent the correct ones and "I could be data mining if they could be moved and not permanent".I told her I would remove them after test to prove that and they all correspond with information on each page. What difference does it make which book****s we use?Result: I missed 1 question from a pass **** which wouldve been achieved with my book****s."PSI is committed to providing a higher level of testing.". Yeah right! Not at the *************** location. I was given a candidate support number and called for 30 minutes before 5pm with no answer....guess they have better things to do. I received an answer right away on main extension but they of course couldn't help.Shameful service but thats part of the world we live in. Literally a ********* of testing centers.

      Customer Answer

      Date: 12/19/2022

      I would like to remove complaint.

      Customer Answer

      Date: 12/19/2022

      I would like to remove complaint

      Customer Answer

      Date: 12/19/2022

      remove complaint

      Customer Answer

      Date: 12/19/2022


    • Initial Complaint

      Date:12/14/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm a state certified journeyman electrician. Every three years we must get re-certified. I passed my re-certification, paid the state, which then pays PSI to send a new certification card. PSI has been remiss, irresponsible, and negligent to send me my new card. In 2019, I tested with PSI at their now closed Carson, CA. location. Part of the ongoing business fulfillment agreement between the State, consumer(me), and PSI, is to provide the consumer with the initial certification card, and every subsequent re- certification card pursuant to the agreement of all three parties. And of course, I paid the state my $150.00 renewal fee, which also goes to pay PSI's card renewal fee. So, I respectfully ask the BBB to force these people to honor this agreement and expedite sending my renewal card.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */
      PSI made a follow up to the relevant team to expedite resolution.


      Consumer Response /* (3000, 7, 2022/12/22) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      I fell that they're not being completely forthright and are not saying what they should. What I want is for absolute confirmation that my certification card has been mailed to me, and that there is no finality until I receive my card and have it in my possession! It's that simple! That's all I'm asking for-SIMPLE!


      Business Response /* (4000, 9, 2022/12/29) */
      License has been delivered to the testing candidate on 12/24/22.


      Consumer Response /* (2000, 11, 2023/01/04) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      I received my certification card from them-finally-on Christmas Eve. However, the BBB should closely monitor these people. They're a very arrogant business and think they don't have to answer to anyone. Thank you for your help!

    • Initial Complaint

      Date:12/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was scheduled to take an exam online with PSI on 30 Oct 2022. The PSI proctor could not verify my ID using my camera so the exam was postponed. On 8 Nov 2022 I requested a refund from PSI by calling 1-************* The operator told me a refund would be received by me within 10 business days (NTL 22 Nov). I called PSI again on 13 Dec 2022 to inquire about the status of my refund and was told a refund had not been offered and instead I was offered to re-take the exam on a different date. I again requested a refund on this call (on 12 Dec 2022) and the representative told me the same thing the last rep told me on 8 Nov "I will escalate your request for a refund and you should receive it within 10 business days". I am certain this refund will not be received and I will have to call again at the end of the 10 day waiting period to request my refund again. I am entitled to a refund because the issue was on PSI's end. I am requesting a full refund for my exam.

      Business Response

      Date: 01/05/2023

      Business Response /* (1000, 5, 2022/12/22) */
      PSI contacted the testing candidate via email to gather more information with regard to this concern.


      Consumer Response /* (3000, 7, 2022/12/23) */
      (The consumer indicated he/she DID NOT accept the response from the business.)
      PSI has not refunded me. I received an email from PSI's social media department but have not received the refund I am complaining about. This matter is not resolved as no one from PSI has refunded me and their representatives still claim that the person I requested a refund from is on leave and nothing can be done until they return to work (if they ever return to work). The response from PSI is unacceptable and does not address the issue at hand.


      Business Response /* (4000, 9, 2022/12/29) */
      The refund request has been completed as of 12/22/22.


      Consumer Response /* (2000, 11, 2023/01/05) */
      (The consumer indicated he/she ACCEPTED the response from the business.)
      PSI has refunded the money owed to me. This issue would not have been resolved if I had not alerted BBB to PSI's unscrupulous business practices.

    • Initial Complaint

      Date:12/12/2022

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      my ***************************** schedule on 09/17/2022. and i want to reschedule my exam but my schedule is not showing up online.so can you please guide me how to reschedule.below is my schedule details if you want to refer. and if you need anything else please feel free to email me or call me on **********he following are the details of your payment made to PSI for your examination. This email should be used as your payment receipt:Examination Name: National Home Inspector ExaminationPayment Date: 03/10/2022Payment Type: Credit CardPayment Amount ($): 225.0Confirmation Number:Credit Card Number: XXXXXXXXXXXX8505This payment will appear on your credit card statement as /"PSIEXAMS.COM/"

      Business Response

      Date: 12/13/2022

      The testing candidate has been contacted and assisted with exam scheduling.

      Customer Answer

      Date: 12/16/2022

      (The consumer indicated he/she ACCEPTED the response from the business.)
      I did response and they rescheduled my exam for free

    PSI Services LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.