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Business Profile

Road Contractors

Glendora City Public Works

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Road Contractors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not getting my bills. I called to inform them of my problem and the woman answering the line was extremely rude and did not listen to the problem. I asked to speak to a supervisor to which she replied they are in a meeting. She got my info and stated I would get a call back to which I did not. Our mail does not get delivered properly and there have been several issues with this due to the post office to the point that the manager has solved issues of lost mail to our home on several occasions. I am being charged a late fee even though we paid on time. She states because it was after 5 pm we will be charged and she refuses to remove this fee. It's only 16 dollars but this is an ongoing issue that is not ok we are being punished for not getting our bill on time. I understand this is not their fault either but I believe I am being discriminated against. This is not the first time I have had an issue. When we moved to this city and signed up for our water the staff were discriminating and racist. I am not okay with this and would like a call back from their supervisor once they are out of their "meeting".

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