Business Profile

Retail Shoes

Deckers Retail, LLC

Headquarters

Complaints

This profile includes complaints for Deckers Retail, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

570 total complaints in the last 3 years.
260 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am disabled but that didn't stop Ugg from stealing my Disability check. They charged $377.76 on my debit card for merchandise I never ordered. I immediately returned it and have a tracking number. I tried calling them but they are mean to disabled people and just hang up. It's been weeks since they stole my money. I wish they would please return it.
Business Response
Date: 01/17/2024

We
apologize for any inconvenience caused by your return experience with order
NA25****98_RT. Please be assured that we have no intention of withholding your
money, especially when you don't have the items. Once the package is returned
to our warehouse, it typically takes 3-5 business days (excluding holidays) for
returns to be processed. Please note that the processing time also depends on
the volume of returns at the warehouse, as they are handled in the order they
are received. Upon reviewing your account, we see that your return was
processed today, 1/17/24, in the amount of $377.76. This refund should reflect
on your Visa ending in 0201 within 3-5 business days. We sincerely apologize
for any inconvenience caused and hope this information is helpful.

You can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21153593 if you need any further assistance.

UGG
Customer Care Team
Initial Complaint
Date:01/16/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On October 22, 2023 I purchased 3 products from the UGG store located in Potomac Mills, Woodbridge, VA 22192. On January 11, 2024 I took 2 items that were still new in the box and had not been worn (or even tried on) to return for a refund.

The cashier inspected the items, asked me if I had the credit card, verified the credit card was the same as I used to purchase, and started to ring up the return. She then said she could not return the items because my receipt indicates "Items purchased on or after October 15, 2022 can be returned for a full refund until January 31, 2023." I looked at it again and I said I assume they meant purchased after October 15, 2023 can be returned until January 31, 2024. She said no, the return policy is only 30 days but that they do seasonal returns for purchases after November 1, 2023 through January 31, 2024.

After some back and forth trying to explain I did just purchase them in 2023, a full 10 months after the "return policy" stated on the receipt, and they should honor the return policy on the receipt even though they misprinted the year, she continued to refuse to make a return of my product. She indicated I could call customer service at 888-432-8530.

After I left the store I called the customer service line and explained the situation. They indicated they do not handle products purchased at retail stores, only online sales. She referred me to call the corporate office at 805-967-7611 the next day.

On Friday, January 12, 2024 I made multiple attempts during the day to call the 805-967-7611 phone number and push option "3" as a consumer that purchased a product at a store. The call then never transfers anywhere it just disconnects.
Business Response
Date: 01/16/2024

Thank
you for bringing this to our attention. We apologize for any inconvenience you
have experienced with the UGG store not accepting your items for a refund.
However, since you did not make the purchase directly from our website, we are
unable to process a refund for those two items. We understand that this may not
be the ideal solution for you, but we can offer you the option to return the
items to us for a site credit, as you are within our holiday return timeframe.
Please note that return policies can vary with authorized retailers, and we are
unable to change their in-store policies. If you would like to proceed with
returning your items to receive a site credit, which can be used to reorder
different styles that you may like, please let us know. We would be happy to
create a UPS prepaid label for you, so you can return the items to us at no
additional cost to you.

You
can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21139419 if you need
any further assistance.

UGG
Customer Care Team
Initial Complaint
Date:01/11/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 10/10/23 i purchase 2 pair of snickers from Hoka / decker company on 10/17/23 receive a text message saying my package was delivered, when i went to my door no package was there i immediately contacted Hoka/ decker and reported that the package was delivered to another’s persons house, by mistake. I was told by the Hoka customer service rep that that cant reimburse me because the package or order was more than $300 that they would have to file a claim with FedX and it would take 15 day to get a response. After 15 day i called back and they said my claim was close because FedX denied my claim. So i why FedX denied my claim and they didn’t know why, i was told that i must contact FedX. So i got the phone with Hoka and contacted FedX and they said that my claim was still open that after investigation they concluded that yes the package was delivered to the wrong house and to let Hoka know that the file is open and so i did I call Hoka back and got the same response as previously. I contacted FedX again for a secound time now they say that they or 2 company filing the claim which was strategic comments and decker and they can’t reimburse me the money that them companies need to contact them or i have to get a letter from Hoka/ decker so i can get consent so they can release me the information because i didn’t file a claim with FedX it was decker. Turn around and called Hoka/decker and they said that they do any letters like and they still can’t reimburse me my $330.31. It’s been from 10/17/23 till now 1/9/24 am fight this battle from this 2 companies and can’t get my $330.31 from neither FedX nor Decker and when i ask to speak to a manager i get the run around from both company. $330.31 is to much money to give away in the time we living. So that’s my complaint and i hope i can get a solution to the problem. Thank you in advance!’
Business Response
Date: 01/12/2024

Thank
you for reaching out to us regarding your lost package NA20543183. We
understand how frustrating it can be when you do not receive your package. Upon
review, it appears that FedEx has denied the claim. Unfortunately, once claims
are denied, we are unable to reopen or dispute them. However, if FedEx has
informed you that they delivered your package to the wrong address, we would
require a letter from FedEx stating this in order to process a refund. We
recommend contacting FedEx to inquire if they can provide you with the
necessary documentation. Once you have obtained the documentation, please send
it to us via email at [email protected]. We will then look
into this matter further for you. We apologize for any inconvenience this may
have caused and hope this information helps.

You can reach out to us here on BBB or directly at [email protected] with your BBB ID #21121740 if you need any further assistance.

HOKA Customer Care Team
Initial Complaint
Date:01/04/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered 2 pairs of boots as a Christmas gift. The items were delivered to the wrong address. I contacted FedEx within an hour fo the delivery. I was asked to submit a claim. The claim was denied because I either need a Shipper's waiver or have the company UGG submit the claim which they refuse to do. I have gone back and forth with both companies who are not claiming responsibility and are holding me liable for items I did not receive and have proof it was delivered to the wrong address.
Business Response
Date: 01/04/2024

Thank you for reaching out to
us. We apologize for the inconvenience caused by the issue with your lost
package NA24241727. After reviewing your case, it appears that you have already
contacted our Customer Care team regarding this matter. We understand that you
mentioned not entering the apartment number, and we would like to remind you
that it is the customer's responsibility to provide accurate and complete
information when placing an order. We display multiple confirmation screens
before submission to ensure that all details are correct. Unfortunately, since
FedEx has denied the claim due to the missing apartment number, we are unable
to dispute the claim or initiate a claim on our end. As a result, we are unable
to proceed with a refund at this time. However, please note that if the status
of your claim changes, we will be able to reassess the situation. We apologize
for any confusion or frustration this may cause, and we appreciate your
understanding of our policies.

You
can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21096956 if you need any further assistance.

UGG
Customer Care Team
Customer Answer
Date: 01/10/2024

Complaint: 21096956

I am rejecting this response because:
Thank you for your response. However the shipping address was pre populated by Afterpay and I was unable to see the shipping address before the order was placed I don’t understand why your company is unable to submit a claim to FedEx regarding the mis delivery of my package simply because an apt number was not listed

Regards,

I** **********

Business Response
Date: 01/11/2024

We are sorry to hear that you are
rejecting this information. We apologize for any frustration this situation may
have caused. We understand that you encountered an issue with your shipping
address when using your Afterpay account. Unfortunately, we are unable to
submit a claim on your behalf as we see that a claim has already been disputed
on our end. We would like to remind you that we display a message asking
customers to review their shipping information, billing information, and order
summary before placing their order. In this case, since you forgot to enter the
apartment number, we recommend reaching out to FedEx to initiate a claim. We
also recommend updating your information in your After Pay account to ensure
this does not happen again in the future. We hope this information helps to
clarify.

You can reach out to us here on BBB or directly at
[email protected] with your BBB ID # 21096956 if you need any
further assistance.

UGG Customer Care Team
Customer Answer
Date: 01/11/2024

Complaint: 21096956

I am rejecting this response because:
A claim was summited. The only way they will pay out to me the recipient is if I have a shipping wavier from your company since your company is the shipping account holder.

Regards,

I** **********
Initial Complaint
Date:01/03/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an order on Ugg with order # NA*****727. It said it was marked as delivered on Decemebr 28th, 2023, and even as of now I have not received it. I called Ugg about this and I was given the run around saying they have to check with UPS. It's been several days now and I even checked with my neighbors and elsewhere around my property. i don't think I should have to keep waiting and hope that something happens. I'd like a refund at this time now.
Business Response
Date: 01/03/2024

Thank you for reaching out
to us about your lost order NA25****27. We're sorry to hear that you didn't
receive your UGG order, and we understand how frustrating this must be for you.
Upon review, it seems that you contacted our Customer Care Team yesterday,
1/2/2024, regarding this issue. We can confirm they have opened a lost claim
for your package with UPS. Since your order is over $300, we need to wait for
the outcome of the claim with UPS. This process can take up to 15 business days
from the date the claim was submitted to UPS. Once the claim is resolved, our
team that handles these matters will send you an email with more information
about the outcome of your claim. We hope this information helps to clarify the
process.

You
can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21085049 if
you need any further assistance.

UGG
Customer Care Team
Customer Answer
Date: 01/11/2024

Complaint: 21085049

I am rejecting this response because:
The company denied my refund because they said UPS called me and I didn't pick up which is NOT true. Therefore, they are denying my refund. This is absolutely BS. I am requesting this complaint be reopened so the business can best address my concern and issues.

Regards,

J***** ********

Business Response
Date: 01/12/2024

We are sorry to hear
that you are rejecting this information. After conducting further research and
reviewing your UPS tracking number 1Z2079RR1328727496, it appears that UPS
closed the claim on 1/4/2024 due to their inability to reach you. As the claim has
already been closed and denied by UPS, we are unable to dispute or reopen it.
If you believe there has been an error, we recommend reaching out to UPS
directly to request a reopening of the claim. Once the claim is reopened and
approved, we will be more than happy to provide further assistance. Thank you
for your understanding.

You can reach out to
us here on BBB or directly at [email protected] with your
BBB ID # 21085049 if you need any further assistance.

UGG Customer Care
Team
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased UGG shoes back in November. Returned the shoes on November 25, 2023 and still have not received my refund. I have contacted them multiple times and keep getting the story that they were not able to refund my original method of payment and that a "manual refund" had to be processed. Still haven't received my refund and I have wasted so much of my time calling only to be told "your money will be refunded in 3-5 business days". I have literally called probably 6 times, and this is the story I get every time. I am honestly sick of the excuses and somebody needs to take accountability for this. At this point, I should be refunded my money and given a free pair of shoes for this nonsense. I highly doubt I will ever purchase any UGG brand shoes ever again if this company does not make this right. It is not that hard to refund a debit card!
Business Response
Date: 01/02/2024

Thank you for reaching out! We apologize for the ongoing back and forth
regarding return NA21****55_EX. We understand your frustration. After further
review, it appears that we sent an email on 11/25 stating that we encountered
an issue completing your transaction due to a payment error. This typically
occurs when there has been a recent change to your card, such as a
cancellation, temporary freeze, or expiration. As a result, your exchange was
cancelled and a refund of $106.43 was issued on 11/25 to your Visa ending in
2498. Please feel free to replace your order at your convenience. We apologize
for any confusion and miscommunication. We will contact our Customer Care Team
to ensure that this type of situation is avoided in the future.

You
can reach out to us here on BBB or directly at
[email protected] with your BBB ID # 21082053
if you need any further assistance.

UGG
Customer Care Team
Customer Answer
Date: 01/03/2024
Complaint: 21082053

I am rejecting this response because:
They do not even have their facts straight. I returned 2 items from the same order! I ordered the W Tasman Size 11 ($106.43), which I was refunded for right away upon shipping back. I keep getting the run around about being refunded for this. Duh! I was refunded for that. I returned the W Scuffette II Size 8 ($91.91), which they still have yet to refund my money. They keep giving me a story that there was a problem processing my refund and they had to do it manually. I was told on 12/27 that my "manual refund" was processed on 12/26 and I should have AGAIN within 3-5 business days! I have got told this same story every time I call. They need to DIG DEEPER and realize that I returned these Scuffette slippers and am still waiting on my refund! I am so tired of this. I have attached the picture of the shoes I returned. Every person I have talked to on the phone has confirmed that they received the shoes that I returned, but I still have not received my money. FIX THIS! I AM SICK OF GETTING THE RUN AROUND!

Regards,

M****** *****

Business Response
Date: 01/04/2024

We are sorry to hear
that you are rejecting this information. After reviewing the details, it
appears that your return NA21427355_RT for the Women's Scuffette ll was
processed on 1/3/24. A refund of $91.91 will be credited back to your original
form of payment within 3-5 business days. We hope this information is helpful!

You can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21082053 if you need any further assistance.

UGG Customer Care
Team
Customer Answer
Date: 01/08/2024
I spoke with a very nice lady on Thursday, January 4, 2024 who was finally able to get all this confusion straightened out and get my refund issued. She told me that whoever submitted the refund request did it incorrectly and I have been given false information for the past month! I received my refund over the weekend FINALLY. My complaint can be closed. Thank you.
Initial Complaint
Date:01/02/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Their website is misleading.
It is stating 25% off sitewide but the discount isn’t applied at checkout.
When contacting customer service, they said it said sitewide, not entire site.
Business Response
Date: 01/02/2024

Thank you for
contacting us about our current promotion. Please note that the 25% discount is
only applicable to selected items. Unfortunately, the Burree Platform and
Burree styles are not included in our sitewide promotion. The sale prices for
eligible items will be displayed on our website next to the original price. We
apologize for any confusion this may have caused.

You can reach out to us
here on BBB or directly at [email protected] with your BBB
ID #21081584 if you need any
further assistance.

Koolaburra Customer Care
Team
Customer Answer
Date: 01/03/2024

Complaint: 21081584

I am rejecting this response because:
I just think writing SITEWIDE is very deceiving.
If you just search online to see what SITEWIDE means, it means everything on the site.

Regards,

S**** ** *******

Business Response
Date: 01/04/2024

We are sorry to hear that you are rejecting this
information. While we understand that sitewide typically refers to the entire
website, please note that our Burree styles are excluded from this particular
promotion as they are new additions to our website. We apologize for any
inconvenience this may have caused. As a one-time courtesy, we would be happy to
offer you 25% off one of our Burree styles. To take us up on the offer, please
reach out to [email protected] with your BBB ID# and order
number once it has shipped. We can then process the 25% refund for you. We hope
this helps!

You can reach out to
us here on BBB or directly at [email protected] with your
BBB ID #21081584 if you need any further assistance.

Koolaburra Customer
Care Team
Initial Complaint
Date:01/02/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 12/6/2023 I placed an order (#NA23774301) for two items at full price on their Ugg website. I contacted the company on 12/30/2023 to receive a refund for the difference in price from when I bought the items and the lower cost they were dropped to. Their customer service refused to issue a refund/credit because the lower price was due to their own promotion - on their own website. They are offering the same products for a lower price and are not issuing a refund/credit even though I am within the 30 day window. S*****, the Ugg Customer Care Supervisor, advised (on 12/31/23 at 1:05pm EST) their website states price adjustments are not provided for their own promotions. This information is not clearly explained to the consumer. A consumer has to go to the FAQ and then to the “Price Match” section…one that would be used to match price from a competitor’s websites, not within their own company’s website. The company is not fairly nor easily communicating this information to consumers. All I asked for was a refund or even a credit as the company is not clearly disclosing their policies.
Business Response
Date: 01/02/2024

Thank you for
contacting us about the price match. We understand your frustration, but after
a thorough review, we regret to inform you that we are unable to offer any
additional price matches for items included in our current UGG Closet
promotional event. Our policy, clearly stated on UGG.com, specifies that
"Price matches are not eligible for items temporarily offered as part of a
promotional event." We hope this clarifies the situation.

You can reach out to us here on BBB or directly at
[email protected] with your BBB ID #21079539 if you need any
further assistance.

UGG Customer Care Team
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I made a purchase on 11/29/2023 for a Christmas gift which was expected to arrive by 12/4/2023. I had selected a UPS drop off location at a retailer close to my place of work (522 2nd Avenue) in order to receive in a timely fashion. I went to the pick up location two times and was told that they did not have my package. When tracking my package with UPS it showed that the package was delivered and signed by me. I don't live or work at the drop off location so why it showed that I had signed off was the first mistake made by UPS. I gave it a few more days in the event the package showed up late since of the holiday rush with deliveries. On 12/8/2023 I had not received any updates so I submitted a claim with Ugg which told me that it could take 10-15 business days to have an approval or denial. I wanted this gift before Christmas and to not know if I would receive the product again or a refund in time for 12/25 is absolutely absurd. I also submitted a claim with UPS as they decided to have someone either sign off on my package or sign it themselves as delivered (which I know is done time and time again by courier services) and to this day (12/31), I have not received any updates from them.

I contacted Ugg on 12/17/2023 to see if there was any update on my claim and was told "that the investigation was still in progress and I needed to wait until around 12/27/23 to provide me with a resolution."

On 12/29/23 I contacted Ugg again and was now told that on 12/19/2023 my claim was closed because UPS stated that the package was signed for by me. I was also told that there is nothing else they can do for me and I have to take this up with UPS.

They use a courier service that they trust but instead of looking into this further they instruct me to because "they have done everything they can" which translates to they don't care about ONE unhappy customer that will never shop from them again!
Business Response
Date: 01/02/2024

We apologize for the inconvenience caused by the issue with your
lost package NA2****890. We understand that this situation can be frustrating,
especially since it was a holiday gift. However, we regret to inform you that
we are unable to reopen the claim or dispute as UPS has confirmed the
successful delivery. Shipping carriers have the final say in these cases, and
we are unable to override their decision. If you believe there has been an
error, we recommend contacting UPS directly to request a reopening of the
claim. Once the claim is reopened and approved, we will be more than happy to
provide further assistance. We apologize once again for any inconvenience
caused.

You can reach out to us here on
BBB or directly at [email protected] with your BBB ID #21079084
if you need any further assistance.

UGG Customer Care Team
Customer Answer
Date: 01/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 21079084, and find that this resolution is satisfactory to me.

Regards,

M******* *******
Initial Complaint
Date:01/02/2024
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 11/14/23, I placed an order with UGGs for their Telfar x Ugg tote/shopping bag that has now sold-out for $305.95. I received an email saying the package was delivered on my porch on 11/18/2023 at roughly 12pm. At the time, I was currently at work, but I was going on break at 1pm to stop by and retrieve package but the shipment was nowhere to be found. I checked the tracking number on package and saw that a package was delivered but the picture indicating where the package was delivered is a picture of a driveway but no indication where the package was delivered. I have tried now for the past month to get Ugg and FedEx to refund me for the missing package but no cooperation for both companies and pointing fingers at one and another.

Order No. NA2****145
Date Ordered: 11/14/23 4:36:44 am
Order Email: ***********@yahoo.com
Business Response
Date: 01/02/2024

We apologize for the
ongoing issue with your lost package. After reviewing everything, it appears
that FedEx has denied your claim. Unfortunately, when our shipping carriers
deny claims, we are unable to reopen or dispute the claim, as FedEx has
confirmed the successful delivery of the package. We recommend contacting FedEx
directly to inquire about reopening the claim for your package. Please note
that we are unable to issue a refund for your order unless the claim status changes,
and the claim is approved. We hope this information is helpful!

You can reach out to us
here on BBB or directly at [email protected] with your BBB
ID #21074325 if you need any
further assistance.

UGG Customer Care Team

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