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Business Profile

Mailing Services

OrangeConnex

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/22/2025

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order placed March 29, 2025 at 3:52 AM. Order number: **************. Total: $31.71 (1 item) Tracking provided shows delivered, but only city and ZIP code are provided. No photo or address verification provided with tracking. Business email tells me to contact Uniuni via related local tracking number UUS53X1263087726057 to check more delivery details, but results in error. Company will not take responsibility for misdelivered/missing package.

  • Initial Complaint

    Date:04/14/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    March 22, 2025 High Quality Suede Fabric Iron On Patch Kit. $8.46 Item is not as described, not suede at all but thin polyester fabric. As soon as I received the item I emailed about return and refund. Daily emails offering partial refund even though I have stated I want to return the item for full refund.

  • Initial Complaint

    Date:11/07/2024

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered from reseller and was sent item that has small gray bugs on it. The original packaging on the item has chinese writing on it suggesting the items origin.

  • Initial Complaint

    Date:02/12/2024

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    SCAMMER ALERT **** seller: nuonawei2023 (username will be changed soon; or has multiple)***************************** **** ****************. Building 24 **********, ** ***** ************** (Phone will go straight to voicemail)MMID#: ******************* PACKAGE ID#: *************** COST CENTER#: ORDIL Ordered XREAL prescription lens for glasses inserts from a SCAMMER on **** and received nothing but air. Lucky that I paid with PayPal because I charged back and contacted **** regarding the EMPTY package. **** stated they would help with my issue and opened a dispute with the seller at XX:06PM and closed the dispute by XX:09PM. The seller did reach out to me the following day with a message within **** mail system that just said, "Is there a problem with the product? Tried to respond to the message using **** replay and received an ERROR. So, I decided to look into it further. I was able to find a whole **** community that has experienced something similar or received tiny junk from ****************************** Seems the SCAMMERS keep the price point low to gain peoples information and/or money. Reference material I read through:********************************************************************************************************** ****************************************************************************************************************************************************************

  • Initial Complaint

    Date:06/05/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an item on **** 5/13/2023 and ***************************** was involved in the tracking information, On 6/3/2023 I received a small package containing a small strand of cheap beads I did not order.Sender ***************************** ********************** Building 24 **********,**. ***** I know this is a brushing scam. The **** package tracking information is below.Wednesday May 31 Delivered[object Object]Item image Your item was delivered.Tracking summary SpeedPAK: ES10023407736360001010001B0N Hide tracking details May 31, 2023 2:16pm Package delivered by post office ******, ** ***** May 31, 2023 6:56am Package out for post office delivery ******, ** ***** May 31, 2023 6:45am Received by the post office ******, ** ***** May 24, 2023 5:10pm Shipment Received; Package Acceptance Pending ******, ** ***** May 24, 2023 8:24am Departed from **************************** ***********, ** ***** May 24, 2023 1:55am Arrived at **************************** ********************************** May 21, 2023 6:01pm Import Customs Clearance Completed May 21, 2023 9:26am Arrived at Destination Hub May 21, 2023 5:35am Departed from Origin Country May 20, 2023 2:55pm Export Customs Declaration Completed May 20, 2023 5:34am *******************: ****** , LM tracking No.:[92748902410411000449840694]May 18, 2023 5:30pm Arrived at Local Facility JIAXINGSHI, ************* May 17, 2023 6:22pm Package ************************** Email: *****************************)XUCHANGSHI, HENANSHENG May 15, 2023 9:17am ************* Received May 14, 2023 6:16pm Tracking number provided

  • Initial Complaint

    Date:02/24/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package from this business with nothing in the package!!!!

  • Initial Complaint

    Date:01/29/2023

    Type:Delivery Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i keep getting small package got about 7 the other day and about 3 the first time the stuff in them are cheep nothing i can use .look on the computer and it dont say mush because to many thing it pops up on the site hate computer .the package ***** ***************************** ****w.********* bl vd.,hawthore ca90250want them to stop do not no if **** has any thing to do with them thanks for your time just want them to stop dont need more junk

OrangeConnex is NOT a BBB Accredited Business.

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