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Business Profile

Car Sound Systems

2WheelAudio

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Sound Systems.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered over a year ago and they continually extended there lead times on the product they make. Currently there website says a 14 month lead time. It started at 4 weeks. Then kept changing to now 14 months I have been put on hold over and over and my messages have been ignored. They have taken my money and never provided a product. I cannot get my money back because I was tricked to wait and now I dont qualify. Please help me get a refund or get my product. They update the website but do not deliver. I have 15 or more emails to them and no response.

  • Initial Complaint

    Date:09/13/2022

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an audio system from 2WheelAudio back on July 8, 2020 and still have not received my purchase. I was told by the owner Junior they were having some issues getting parts to complete orders. I didnt have an issue with this in the beginning after being told the company were going to take steps to ensure to have my order processed and complete soon. 6 months went by and I started to reach out to check the status of my order and received very little feedback and response. I received a few emails months later stating that my order was next up and would be completed and notified once done so. I thought to myself okay seems like they are honoring my order and I was going to be patient. Well another few months went by and nothing. I followed up with 2WheelAudio once more and thats when I never heard back from them. I have a track record of emails and messages trying to reach them to get any information and have not gotten one response. Its been over 2 years now. Im completely disappointed and dissatisfied and want to collect the $1,383.23 I spent out of my hard earned money and move on.

2WheelAudio is NOT a BBB Accredited Business.

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