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Business Profile

Auctioneer

Bid Fast and Last

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought an Item from them for $1,014.65 + $156.71 shipping. The Item was a used telescope and equatorial mount. First problem was that shipping I paid for it on 7/15/23 but the item was not actually shipped out until 8/7/23. I had to send at least 10 emails to get them to actually send the item. Second and actually the main issue is that the item was sent in 3 boxes, the first one was the telescope, second was the tripod and the third was the equatorial mount and accessories. The telescope and tripod finally made it a week later but the equatorial mount and accessories was late. Finally when it got here, the package was completely ruined. It was obviously packaged wrong. They basically put a bunch of delicate items into the same box as a couple 10+ pound weights with almost zero packing material. Either way the equatorial mount and accessories were broken. I immediately called these guys and told them about the issue and was advised to accept the package and that they will enter a claim with ***** for the broken items. Few weeks later, after I sent description and photos I was assured that the claim was filed, (I have voicemail and emails). Although I did have to send them at least 10 more emails asking for status. Finally on Oct 12 I get an email that states "Our previous shipping person is no longer with the company" as if that makes it okay that II have been dealing with this for 3 months now. Finally the new shipping person informed me that no claim was ever filed and told me I can do it myself. I went to ***** to file a claim and, you guessed it, ***** told me the company needs to file the claim. More time goes by, I finally get the new shipping person to file a claim. 3 more weeks later (and several more emails) they informed me that ***** gave them a payout of ******. I told them I would rather return the item for a full refund (as I've been saying from the beginning). They never sent the ****** and stopped responding to my emails. I'm out over $600 on this.

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