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Business Profile

Asbestos Removal

P W Stephens Environmental Inc

Headquarters

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for P W Stephens Environmental Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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P W Stephens Environmental Inc has 6 locations, listed below.

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    Customer Review Ratings

    1

    Average of 1 Customer Review

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    Review Details

    • Kim V

      Date: 06/20/2023

      Kim V

      Date: 06/20/2023

      Job was late, incomplete, and damage was above and beyond normal course of business. When I raised these issues with the company they were unprofessional on a number of fronts (e.g., completely disconnected from their billing department). They did offer a discount based on the job issues, but it came no where close to covering the $4500 in damage to the property (they put huge holes *through* the dry wall). Lastly, while they were adjusting and sending me a revised bill, they submit my invoice/property into a mechanical lien - totally insane. So while they were trying to figure out how much I should pay them based on what a bad job they did - they also formally filed my home for non-payment and put a lien on my property.

      P W Stephens Environmental Inc

      Date: 06/27/2023

      Thank you for the information you provided in your review. In response, we'd like to address a couple of items. After speaking to the team on this project, we were informed there was some delay in scheduling testing, which was resolved. We are under the impression this didn't affect the job's duration in any significant way. In regards to the drywall damage you mentioned, the photos our team takes before and after all work is performed show normal possible damage caused by containment, which is required. Lastly, it appears there was some miscommunication within our Departments which I apologize for. As you know we issued a credit for $1,899.88 for the inconvenience and damage that you mention. The final adjusted invoice was verbally shared on May 26th, emailed, and mailed on June 6th. It is standard business practice to process a mechanical lien if no payment has been made within the invoice period in order to protect our Collection Rights. We hope this clarifies any confusion. I do show we have resolved all the issues, if not please let us know.

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