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Business Profile

Electronic Cigarettes

West Coast Vape Supply Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Cigarettes.

Complaints

This profile includes complaints for West Coast Vape Supply Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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West Coast Vape Supply Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 19 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/17/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed an order on 5/23/25. It has been almost a month and the order is still unfulfilled. I have contacted them over 5 times with no response. Would like a refund immediately.

    • Initial Complaint

      Date:05/22/2025

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 5/18/25 (Sunday) and understood that there would be no update for 72 hours (not including the weekend). I was immediately charged for the order. I reached out ******************************** on 5/21/25 (21:26 EST) and 5/22/25 (12:28 EST) for an update to my order or refund my money, so that I can purchase locally. I have heard nothing from them and my order status has not been updated. This is poor customer service and feels like a scam.

    • Initial Complaint

      Date:05/09/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order product form company (Order *******) they charged my card and never sent product, it has been 7 days now and the company still won't contact me. Contacting y credit card company to get a refund issued

    • Initial Complaint

      Date:01/21/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the two juices and 8 packs of coils which is ****** dollars they confirmed my order they took the money off my gift card waiting almost a month and they emailed me saying they cancelled my order they stole my money 170 dollars I want them to send me a check

    • Initial Complaint

      Date:12/17/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on 12/10/24 and the money was taken immediately. I was sent an email saying my order shipped and as I watched the tracking it arrived to my state then was rerouted and is saying it was being sent back to the correct destination which is many many states away. I have sent messages and tried all the phone numbers I could find with no response. I want my money back as it was over $100!!!! Any information on how to get my money back would be great!

    • Initial Complaint

      Date:12/15/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      November 30, 2024 I ordered 7 vape juices. They pulled the money out of our account the same day. I have tried to reach them several times to see where our order is or a tracking number and no response.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed a very expensive order with this company on November 10th 2024. Since then I have had one update on shipping my items. I have sent 4 emails to this company to check the status of my order & all emails have gone ignored. The last update was Nov 27th and it supposedly still has a file mile carrier to reach before being delivered. Ive sent 4 emails to this business asking for an update or a refund, all emails have been ignored & there is no other way to contact this business. It has been well past the date it should have been shipped & delivered by now.

    • Initial Complaint

      Date:12/09/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered 11/29/2024, #*******, $69.53 They claim order processing takes up to 72 hours (only business days)That 72 hours would be up by 12/4. I sent an email asking about my order on 12/6. It is now 12/9, and there has been no communication whatsoever from them.I just want my product, and ideally a refund for this horrible service. My girlfriend has been out of this product for a couple weeks now and is getting irritable.

    • Initial Complaint

      Date:12/04/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on November 23rd for almost $148. I haven't recieved a package or a shipping confirmation. I have emailed them several times with no response. I have also tried calling them and the numbers are disconnected. I would like my products or a refund. My order number is *******. Please advise. Thank you

    • Initial Complaint

      Date:11/26/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/19/24 I placed a order with West Coast Vape supply I have yet to get shipping tracking information I have emailed four times to customer support with no response.

    West Coast Vape Supply Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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