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Business Profile

Optometrist

Beach Eye Medical Group

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Optometrist.

Complaints

This profile includes complaints for Beach Eye Medical Group's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Beach Eye Medical Group has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Beach Eye Medical Group

      18582 Main St Huntington Beach, CA 92648-1701

    • Beach Eye Medical Group

      4870 Barranca Pkwy Ste 210 Irvine, CA 92604-4788

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/18/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7/18/24 went to beach eye medical group in ********** Beach ca. when I set appt for exam. Whet to exam only to get a diabetic exam and they would do the vision exam. But they refused to do the vision exam. They questioned me about insurance and then tried to scare me by saying if they do the vision text I could be charged thousands of dollars before they even checked the insurance. Ive always done both exams at same time. But this place just wanted me to pay for 2 copayments. And the nurse who took me back never asked me what I needed nor did the front office. It was a waste of time because I need new lenses for my glasses. I refuse to pay 2 coypays when both exams should have been done together. I did not pay them because they did not finish exams. And should not be payed by my insurance. I have all the insurance I need for these exams and dont appreciate being treated like I dont have insurance and cant pay for my medical care.

      Business Response

      Date: 08/05/2024



      Hi,

      I wanted to respond to the notice we received dated 7/26/24 regarding patient ***********************. She came in with a complaint of a scratchy, foreign body sensation in her eye. The doctor discussed the issue of dry eyes with her and provided recommendations. The doctor also offered to refer her to ****************, our optometrist, for a glasses prescription, but she declined. See doctor ******************** let us know if you have any questions or concerns.

      Best regards,
      *******************
      Practice Administrator
      Beach Eye Medical Group

    • Initial Complaint

      Date:10/28/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took out a credit line with ***** ********** in approximately March of 2023 to finance a medical procedure with Beach Eye Medical Group. On March 29, 2023, Beach Eye Medical Group charged my ***** Fargo credit line $3675 for a medical procedure. However no itemized bill was ever provided to me. On May 24, 2023 Beach Eye Medical Group billed my ***** Fargo credit line for a "surgery" in the amount of $1900 and again I was not provided with an itemized bill. More importantly, I did not have surgery on May 24, 2023. I have made numerous calls to Beach Eye Medical group requesting itemized bills to show the charges made to my ***** Fargo Credit account. I need these itemized bills for purposes of filing my 2023 income tax returns.

      Business Response

      Date: 11/06/2023

      I have attempted to contact this patient several times, but we kept missing each other.  I have all the operative reports for this patient and he has had three surgeries in 2023.  This patient is responsible for these charges.

      Please contact me and I will be happy to provide these when the patient signs a Medical Releas form as to not have any HIPAA vio;ations.

       

      I will contact the patient again.

       

      Thank you,

      ***********************

    Beach Eye Medical Group is NOT a BBB Accredited Business.

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