Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2024, purchased a used 2015 KIA ******* with the 3.3L Lambda II GDI engine and ***** miles on it. In Feb 2025 at ***** miles, the engine died while driving through an intersection. I had noted the day before that the engine had burned 2 quarts of oil since the last oil change around *****, and refilled the oil. The *** dealership I towed it to noted all service records, assessed the issue as a bent rod, quoted an engine replacement cost of almost $12,000.00, and submitted an engine replacement claim to KIA America. KIA America denied the claim stating used vehicle owners are only covered to ****** miles, and no current settlements or recalls apply.I have continued to press them to replace the engine, because the oil seals on these engines are faulty as evidence by MANY complaints from the owners of the Lambda II GDI engine, and no engine maintained well should die at ***** miles with no ********** addition, ******* used these same engines and has issued a warranty increase to 10 years, ****** miles in vehicles with these engines for the exact same issue.

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Oct 2024 I had a recall completed regarding headlights at *************************, ma. This was done and the dealership also performed my annual state inspection. After the recall still showed as active a couple months after completing, i called the dealership and they stated that *** corporate was having issues updating recalls but should be done soon. A month ago I went to a tire retailer in *****, ne to replace tires since I had a ***** mile drive coming up. They will not replace the tires with an open active recall. At the end of March I spoke with *** and they offered zero help. I was told they dont talk to dealerships and request the paperwork and since I did not have my 6 month old paperwork I would need to find another *** dealership to inspect and confirm that the work was actually done. They also told me that since they are corporate they do not and will not speak with any dealership. I called the dealership in mass and they stated that was not true and they re-sent the paperwork again for a third time. I spoke a manager, ***** earlier this week and she stated it is not true about speaking with dealerships and that they do that al the time. I then spoke with with a few more *** **** the last 2 days and opened a case with ******* after he told me my only option was to go to another dealership. #********. He also offered no help but did want to argue and thought it was appropriate to tell me that "it seems like I have a lot to say" and then continued to tell numerous non-truths. ***** did make me aware that all the calls are recorded and can be listened to by any manager, so I suggest they may want to listen to that one. So it looks like I am now driving across the country with unsafe tires while they refuse to help in anyway and actually just do their job. I have spent ove 10 hours on this. All I ask is that they do their job and remove the recall from my account. If I have any tire issues on my drive they surely will hear back from me.

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/25/2025

  no I do not accept that. As I mentioned, I have already wasted hours on the phone, been repeatedly lied to and spoken to rudely and disrespectfully. I have waited weeks for them to respond to me as they repeatedly promised and they never once called back.  There is nothing I need to fo do on my side.  There is nothing to talk about.  The recall was done last october, so they simply need to update their records. This is now caused a safety issue fo me and my family. I don't understand why they refuse to just do their job. This is really simple.  

  Business Response

  Date: 05/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/07/2025

  I have already heard from 2 different case managers, so not sure why I am waiting for another or why "locating my case" is some sort of progress. .  Neither of the managers I spoke with even knew the details of the case and neither could help.  Not sure why this continues to go on and why your company refuses to update their system when the work has been done, which I again confirmed with the dealership.  This is truly concerning that your company operates this way.  Again...All I want is for you to update my account with the work that your company did.  This is your job.  Bill

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a brand new *** when I took it to the dealership they scratched it and then said it wasn't them from the beginning I have had nothing but problems with this *** the shocks /struts went oval within the first few months there is something wrong with the alignment that can't be fixed the car burns through oil but don't leak there was a recall on the fuel pump but all of a sudden can't find it anywhere now. My computer system comes on and says ecm failure. The brakes won't push down the car jerks and it dies every time I stop or it won't start for hours and leaves me stranded for hours untill it starts.i had the ecu updated and it still says ecm failure. *** refuses to fix my car the battery went bad within the first year my car qualify for the theta 2 class action lawsuit which states my engine has a lifetime warranty but yet *** refuses to replace my engine

  Business Response

  Date: 04/25/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought my 21 *** ****** in 2021. Within the first months it would stall when going up hill and in parking lots. I had a few mechanics take a look and they could not find any issues. So I kept driving it. I drive 12 miles one way for work my wife drives it 1 mile both ways for work. Now 3/30/25 47k miles it stalled out 2x the 2nd time it stalled it started to fill with fumes and smoke with my 6 and 8 year old in the car. My kids and I have had a cough ever since. I called roadside, They first thought was the battery. So the first guy tried to jump the battery and nothing happened then he said he smelled something electrical burning. But could not locate. Then he said they will send a tow. Roadside then sent another guy to jump the battery. he smelled the same thing but he found the source and said that the airbag sensors were burning. So he disconnected the battery and called the tow. The car was towed at midnight to ********* in ********** where ***** was the service guy working on my car called me that day to tell me that the engine had siezed and he would submit the a warranty claim to have it covered. I provided all service records to him including oil purchase receipts. A week later he calls and tells me they denied the warranty due to lack of maintenance. So I call *** customer care and speak with ******* who tells me it was denied due to aftermarket parts which there were none at all. She said once that flag was removed she can escalate this case to a case Manager. Then I call Grand *** back and talk to ***** who says that flag is not there. Then I call back *** and Kyandra tells me the case was escalated and to expect a call and an email from the case manager. I call today and am being told there is not an escalation on the case. I get transferred to a supervisor line and after waiting on hold I had to leave a voicemail. All this while there is a safety recall out that can cause my exact issue.

  Business Response

  Date: 04/13/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/14/2025

  I called *** today and the case given to me is not mine 

  Business Response

  Date: 04/21/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/24/2025

  This AGAIN the same response provided the last time with no resolutions or anything provided. The competency of the person handling their BBB complaints is AWFUL. they cannot even get the right case # or customer.
  The Case # that is provided here is NOT my case number.
  I have been in touch with *****, case manager with ***, who has been working on my case, however. I had to pull teeth to get to this point and still I am waiting on a resolution. I have been without a car for 25 days now with NO progress as of yet. this is COMPLETLY unacceptable, and I am at the point where I will never want to do business with *** or ******* unless this is resolved. Their corporate greed is okay with trying to kill my family.
  I have taken this complaint and forwarded it to the *****, Denver 7 News and the Colorado Attorney General.

• Initial Complaint

  Date:04/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2018 *** ******** has been sitting at the ***********, CT *** dealership for a month. My engine is knocking and my car is shaking. I need an engine replacement. My vehicle is part of a action settlement. *** corporate technicians have denied my claim. Ive been without a vehicle without them approving this I did not get a rental. All I would like is for them to replace the engine at zero cost due to being a class action settlement. This happened to my 2016 *** ******** and they gave me the hardest time. After being fixed, I had traded it in due to still having issues. I was reassured by the salesman that my now 2018 does not have the same engine and I would not have these problems. The lied to me. It doesnt fact have the same engine now here I am again with the same issue and *** dragging me through the mud. All Im asking, is for them to do the right thing and replace the engine. I would also then like to trade in the vehicle and for *** to completely pay it off. I am worried that Im going to have the same issues again even after engine replacement. I get nowhere with their customer service. I call time and time again. They tell me the same thing that its pending or its been denied. I have now been one whole month without a vehicle. I am still paying car payments and car insurance on my vehicle that is sitting at the dealership and I have no rental. This has been very, very mentally stressful and I am losing sleep over the stress of this issue.

  Business Response

  Date: 04/13/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 04/14/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:04/09/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In January, my vehicle would not start because the battery had died. I submitted a warranty claim, which was denied and was told by a service technician at the certified dealership that the was because I hadn't started my vehicle often enough, specifically stating that vehicles "need to be started at least every 14 days, more often in cold weather." I requested information in writing to support this statement via the ******************** portal. I was initially provided with page numbers to review in my vehicle's manual, which I did, but did not find information to support what the tech had provided, so I requested more information. I didn't hear back from *** for a bit, so I followed-up and was told they had closed my ticket, because any technical information must come from the dealership. I called the dealership, spoke with a tech via phone, who told me he didn't think not starting a vehicle for 8 days would cause my vehicle to die, but wasn't sure and didn't have any written materials to share with me. I opened another ticket with ******************** letting them know the dealership was unable to provide information, so I was again requesting any written materials to support their denial of my warranty claim. I was again told dealerships have to provide technical information. I am submitting this complaint via the BBB, because I'm not getting anywhere with *** corporate or the dealership.

  Business Response

  Date: 04/13/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/16/2025

  I have still not heard from the business by phone or email, so I'm rejecting their response that they'd be reaching out.

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used 2014 *** ****** 6/2014 with extended warranty. In 2/2025 the car broke down, needed to be towed. The engine needed to be replaced due to known issues and was replaced under warranty. During this time, *** had my car for 3 weeks and didn't offer a rental which had to be paid out of pocket. Less than 2 months later 3/2025 it broke down again and was towed back to ***. Riverside *** stated the battery and everything tested fine, and stated I needed to pay $355 for them to reset the hybrid system, which I did. Not even 12 hours later the car broke down once again, and was towed back to ************* where they stated the hybrid battery was bad and needed to be replaced for $15,000. The hybrid is still under the 150,000-mile warranty, but they claim it's out of warranty by age which is 6 months. A claim was filed directly with ***, which was declined. I haven't even owned this car a year, and it's a complete waste. Even when it was under warranty for their faulty engine, they refused to provide a rental car. Now they are trying to recuperate the cost of their faulty engine by not covering the battery. I think this was misdiagnosed the entire time, and the $355 was a complete scam.

  Business Response

  Date: 04/13/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a service for the airbags and other sensors in March, 2024. I paid ($1150.51) the for the service and service center person told me that they have done the service and it is all ******* March, 2025 I got into an accident in which my airbags did not deployed and my chest hit on the steering wheel. I have to wait for one week to get a case manager for my case (Case no. ********) and My first case manager ******, she asked me to wait for one to two week for the engineer to inspect the car and review my case but after two week next day I got an email that says my case manager has been changed to *** because she is not available.I was continuously emailing the *** case manager "***" but I am not getting any information from him. I called him many time but no response from him. I am facing lots of problem these days. My wife is pregnant and I have to drop her to her office but no having any vehicle she is going on foot.Please check into this matter as soon as possible.

  Business Response

  Date: 04/13/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/16/2025

  Hi

  I am not agreed with the response from ***'s case manager because he said that airbags did not deploy in every case but the condition of my car after accident was very bad and my insurance said it is total loss, it means that was a bad accident. I got the service for the airbags last year from ***** authorized service center (********************, **) and they charge me $1152 and few Cents. ************** told me airbag issue has been resolved but at time of accident it did not deployed. Is this is the service they gave to their customer. I asked for refund then they said there is no manufacture defect in the car and we cannot assist you. Really bad experience i am going through.

  They assigned me a case manager for my case and she gave me 1-2 weeks and after 2nd week she was gone on a leave for sometime. Why? because she don't have any answer then they provide me next case manager and he said that it will take more time then expected. I asked ok if it is taking more time then provide me rental car so that I can commute but no reply from them and after two days when was asking question then the new case manager send me a letter of review of car inspection mentioned that "in every case car's airbags did not deployed" you wear seat belt that also protect you during accident something like that. My car condition was totally bad and in that case car airbags did not deployed then I really don't know what condition they deploy.

  Bad customer service form Kia

  Business Response

  Date: 04/22/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/06/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *************. Final payment was taken care of by the insurance company. See prove attached.

  Business Response

  Date: 04/13/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought ,my car into *** ******* ********** 3 times . 1st time I was told they cand find nothing wrong with my car . 2nd time they changed my gas cap ... and finally the 3rd time my gas tank expanded and my car is not fixable . Im currently in a buy back situation with *** . They have had my car since Feb 17th today is April 3rd . I agreed to a settlement that they pay off my loan and give me a refund on my down payment and my back end products I purchased for my car . Ive been waiting 2 weeks for *** to send the checks to ****** so i can surrender my vehicle . Just got a email from the case worker tonight stating that there has been a mistake and the checks were never mailed out that its gonna be another week . I was forced to make a car payment on a car I haven't had . I'm also having to pay for insurance on a rental that *** gave to me so I'm unable to cancel my insurance . This is costing me money out of my pocket as I sit with no reimbursement thus far . I was sold a lemon (3x it was brought in for the same issue) This is not my fault . This has been a nightmare going through this process and a huge inconvenience financially, and mentally .