Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America

  1000 Oak Creek Dr Lombard, IL 60148-6450

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Back in March of this year we traded a 2020 *********** for a Kia *** We signed papers to cancel the *** and the ********************** After several phones calls we finally received the *** refund around the end of August. We still havent received the Cancelled Warranty check, which is over $1800. Their excuse is that it has go through a process which they state is now in management for approval. This is been since March of this year as I stated. First they lost the paperwork, I went and resigned it in April. Still no check. I will be calling again today, but figured Id send this to see if this is common with Kia *********************** In all the car buying Ive done, this is the first one that has taken so long with only the excuse of Covid slowed things down. Its 2022, I dont believe its a legitimate excuse.

  Business Response

  Date: 09/12/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2022 *******, with less than ***** miles, that I have taken to ********** in ********** twice and ********** at Alliance twice for the same issue. It should be noted the issue has many times more than the vehicle been brought to a dealership. The issue is when either the headlights and/or the car is put in reverse, the radio screen will go black. If it doesnt go black, the screen will go really dark. This does not happen every single time, but it happens a lot. Both ********** dealerships say there is nothing they can do since they can not duplicate the issue. I have videos showing the issue occurring every time it happens. Therefore, I do not understand what the difference is in watching a video and seeing the issue happen and duplicating the issue and seeing it in person. Both dealerships have been in contact with what they call the ************* which I was told is another title for ***s Engineers. These Engineers are the ones telling the dealerships they have to duplicate the issue in order to do anything. With that said, this is not a complaint on either dealership. This is a complaint for corporate. Corporate is the ones telling the dealerships what to do. I have attached emails and invoices. Unfortunately I am not able to attach videos to this complaint, but I am more than willing to send these videos to anyone. I just need an email to send it to. The resolution I would like is for *** to fix the problem. If they can not fix the problem, then a replacement vehicle needs to happen. If a replacement vehicle can not happen, then *** needs to buy back my vehicle. I have given *** four opportunities to fix this issue. Since it has occurred again, my vehicle now qualifies for a Lemon Law claim. I will be sending *** a letter in the next few days as well.

  Business Response

  Date: 09/12/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/12/2022

  Their response is not a resolution. Therefore, I do not accept this response.

  Business Response

  Date: 09/08/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I NEVER want to purchase another *** again. I am trying to get my engine replace due to the recall on my 2017 *** ******** engine. ************************ Is refusing to fix this recall on my engine because I didn't get the previous safety product improvement done. I was unaware I had any improvements that needed to be done. I asked the *** when the notice was sent, they said it was sent June 2019. During this time, I was displaced from my home due to my house being damaged from Hurricane *******. A category 5 hurricane that destroyed my house making it unlivable. The *** had no sympathy and just stated well its your responsibility to change your address. If the city I was in was damage and there was no adequate living, and I am not living in a particular area, there is no way I can change my address to a set address. So, how exactly was I supposed to get this notice being unhoused from a category 5 hurricane. I have also tired speaking to a supervisor at ************************, both ******* and ****** were also rude and brushed off the situation with no care. Its a shame *** is no help. This is my second *** and both cars have stopped working on me. I have surely learned my ****** buying their cars. I will not allow another salesperson sale me any car made by *** nor would I ever recommend a *** ***** car to anyone.

  Business Response

  Date: 09/12/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through this complaint, I am requesting reimbursement ofone thousand nine hundred dollars ($1,900)from *********** of ********, *********** for its poor and flawed technical diagnosis of the issue which resulted in my spending money without getting the problem fixed. The service personnel who examined the car were very unresponsive, unprofessional and irresponsible, lacking customer service skills or concern for now what has manifested a misdiagnosis of my daughters car costing me $5204.66 to repair after three costly repairs from two different *** **********s. My 2014 ******* began underpowering and misfiring/sputtering on acceleration. On 7/1/22, I had it towed to your *********** of ******** paid $1900 for high pressure problem on 7/7/22 on 7/8/22 same issue . Car towed back to *** 7/11 at my expense to be told it was now low pressure system. I refused charges and had my car towed back home after weeks of no use, I had it towed to *** of Watertown on 7/28. I was advised it was not the high pressure or low pressure we need a the catalytic converter replaced and that was the reason for all the issues. I then paid $2392.44 picked up my car and the same day at 6pm, i had to pick my daughter up off the side of the road and call a tow truck again. I had the car brought back to *** of Watertown. I was told its now the coils which cost me an additional $896.40. Besides, having to tow the car four times back and forth to *** **********s at my expense, I was not offered a loaner car nor did *** ever consider a tow at their expense. We have been without this car for the entire month of July and fifteen days into August. I is pertinent to note that I sought a *** ********** in the belief that *** was reputable and efficient having a great service delivery ratings. The main reason behind this preference was to avoid this very problem i.e. incompetent, unprofessional, and poor service. I now have more invested in repair costs than the market value of the car.

  Business Response

  Date: 09/12/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:09/08/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told about an oil problem with my 2016 *** **** by the company that does my oil changes. So i took it to the dealer to have it looked at they did something to it not sure what exactly and told us to drive it **** miles and bring it back. not even **** mile in my check oil light comes on so as soon as i could get off the Highway i check the oil and it is totally out of oil. So I called the dealer and they are totally denying doing anything to it and says that it isn't coved and wont replace my motor or let alone look at it without charging me. If they didnt do anything why didn't they charge me the first time they looked at it. actually got hung up on from *** of *******. and *** ******** service is giving us the run around and have not returned are calls. Just want my car fixed after they caused the damage.

  Business Response

  Date: 09/12/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2016 *** ****** that the engine went out. It is one of the cars covered under the class action lawsuit against ***. They told me that the car is not covered for any work to be done under the recall due to an update that needed to be done when the previous owner still had the vehicle. I would like a letter in writing, describing the reason that the car is not covered for the engine replacement. I called *** this morning starting at 8am. At 10:47am, I had called 4 different numbers all to be told I needed to be trasnferred to another department or that they just couldn't help me. One girl **** told me when I asked for a supervisor, that there were none and that there was no one that could send out a letter stating why the car is not covered. I still have not been able to get the requested documentation. I want someone from *** who is competent and can get me the documentation to contact me.

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed a 2016 *** ****** sxl from ********************** on July 7 of 2021. I was driving with my kids when going up a hill my engine misfired. So now I have engine light on cylinder codes pops up something internal, when I purchased vehicle mileage was over ****** miles. I had this vehicle for only 11months when this I only put a total 15 thousand miles on car when this occurred I tried to rectify with *** first being they had warranties on their engines. I filed claim with *** went *** ********** they told me that I needed an engine. I contacted Lexus they where not trying to help me. I can't even get car inspected and I'm still paying for a car I can't drive. I filed a class action claim with ***. They sent me a deficiency letter stating I'm not entitled to no reimbursement for engine to be prepared cause deadline was for August 9 2021. I filed my claim July of this year because this happened at a later date.

  Business Response

  Date: 09/08/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/12/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************************
  
   
  

• Initial Complaint

  Date:09/07/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 Kia ********* It has been recalled twice. This is the second recall. I received a letter in March 2022 explaining that my truck can catch on fire. I called Kia ********** in ******** ******** to schedule an appointment to get the problem solved. I dealt with them previously with the first recall. I had an appointment May 5th 2022. I gave them a call around that time and they told me that they didn't have the part for my truck because of covid. No suggestions or help was offered to me. Since then I haven't gotten a call back or another letter from **** Two months later of this year I went to a Kia ********** in ********, ******** service center that to let them know about the issue with my truck. I ask if they could fix whether or could I get a rental until the problem is fix. I didn't have the letter i received. I thought they would have known the issue like before and fix it. What I was ****** by a service employee on the computer didn't match the letter that I got in the mail. They didn't help me at all. I've been stuck this truck for months that is not drivable. because of this recall that my truck could catch on fire.

  Business Response

  Date: 09/08/2022

  Hello,

   Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:09/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Kia ********* can start on fire... and *** has done nothing about it.2014-2016 Kia ********* have an issue that causes engine fires. *** issued a recall in February 2022 and have yet to provide a solution. We've been advised (by **** to not park the car inside, and now, many parking garages have barred the vehicles completely. It's a danger to drive, I can't park my car in my own garage (even in winter), I can't park in parking garages AND this has completely hampered my ability to sell the vehicle. Our Kia ********** directs me to the ******************** line, I've called multiple times, and each time been placed on hold for extended periods, and never answered. This is absolutely ridiculous.

  Business Response

  Date: 09/19/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/23/2022

  ***/their case manager has not contacted me about this matter.

  Business Response

  Date: 09/08/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:09/06/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our ******************* in February of 2021. After receiving the title and Bill of Sale and tried to register the car in ***********, **. We were told that because the car was registered to both ******************* and *********************, and the title had only *********************** name on it, we could not register it without his name on the title Assignment. I have called so many times I've lost count and sent copies of the documents as well as sending at least 5 letters over the last 18 months. The story is always the same. "Oh, I'll expedite that for you". We've given the fax number for the *** but they will not notify us by email or text if it's been sent. I've requested 4 times THIS year that the Affidavit of Correction be mailed to me. We have to re-register this car this October and I'm getting nervous. The Consumer Affairs Number will not deal with anything dealing with titles. The number I've been calling is ************. Our Account number is **********

  Business Response

  Date: 09/07/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/07/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ************** *******************