Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

• 

  Kia America Inc

  3161 Michelson Dr #1900 Irvine, CA 92612

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own a 2016 Kia ***** In June of ******************************** the middle of the road. I had it towed to *********** in ********* **. After tearing the engine apart they determined that the engine siezed up because of one of the recalls that they had. They were to put a long block motor in my car. When I received the car back in July of 2020 I was told they didn't have any long block in stock so they had to put a short block in it. The car had ***** miles on it at that time. Now in November of last year this same car through a rod through the engine and the oil pan. This motor only has ****** miles on it. Since this was during covid and my husband was in the hospital on a ventilator I wasn't able to get the car back to them until June of this year. It has sat at my house unable to be driven. I received a text message from Sons and they told me my engine was no good and it was gone to cost ******* for the repairs. I told them Why wasn't this covered this is a new engine correct? Did they do the recall update when they put the new engine in? Did they check the catalytic converter for damage when they put the new engine in? All of this is on safety recalls from them but yet all they can tell me is it's not covered. Who in their right mind would want to own a car that every ****** miles you have to put a new engine in. This is a problem they know is going on but yet they just let people keep buying their product and losing their hard earned money. My car is still sitting at ********

  Business Response

  Date: 09/05/2022

  Hello,

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On multiple occasions Ive had excessive oil consumption and engine knocking sounds. When I go to check, I find that the oil stick is completely dry. This occurs with less than **** miles in between oil changes, which I faithfully get changed. I have complained to **************** Services and all they did was top off my oil and have me return after riding **** miles. I was told it was good by *** but I felt uncomfortable with his response. I took my *** for an oil change on 12/20/21, to ******** Chevrolet within 2 months the same situation occurred. I returned my *** back to **********, they informed me that this was normal. *** suggested that *** *** owners put at least a quart of oil in every **** miles. I have checked for leaks with no leakage on the ground. Again its the oil burning issues which I am stating, just in case of blown motor due to loss of oil going somewhere. Per ***s complaints in 2016 Optimas have been having issues with oil consumption leading to a recall. I haven't received a recall notice. It said the cause could be from faulty piston rings that fail prematurely. A red can symbol comes on while driving, I check the oil before starting my *** before pulling out daily due to these issues. I had made a complaint to *** via their website on 3/14/22, complaint # ********. They never responded. On 7/24/22 had the same issue, check engine light came on, started flashing and in seconds the *** lost power until it cut completely off. It left me and my family on side of ******************************************. I had *** towed to ****************. I was told I couldnt leave the *** there, so I had to have it re-towed the very next day. I was given an appointment for 8/22/22, I called the service department, they had no record of an appointment. That was frustrating. Then, they scheduled me for September 21st, which is disappointing. Complaints show that other Optima owners had the same issue and engines had to be replaced at ***'s cost. My *** has ****** miles, 6 y/o.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a *** ******** 2021 in August, 2021 & was under full warranty. The transmission failed on April 22nd,2022. The dealership, Gateway **** towed the car on 04/23/2022. They took 1 week to figure out that transmission failed & told me I could not get a loner car until the issue was diagnosed. After diagnosing the issue, the dealership told me they didn't have a loner car. They gave me such a hard time from the beginning & at the end asked me to get rental car from their contractor "Hertz rental cars". I had to wait another 2 days to get rental car from them. I missed a total of 4 days of work for which I did not get paid. When we got to the rental place, they asked if we had rental car insurance under our policy or we need to purchase the insurance from them. We did not have rental car insurance under our policy & as per the law, driving is unlawful without having car insurance. I spoke with *** ********* representative & she confirmed with me that because my car was under full warranty, I would be reimbursed for any out of pocket costs up to $35/day. I paid $25/day for rental car insurance. Gateway *** took more than 1 month to replace the ***************** paid $742.33 out of pocket. After 2 months review under case#******** *** ********* is refusing to reimburse me for this cost stating rental insurance was my *********** is not reimbursable. It was not my fault that the transmission failed within 6 months on a brand new ********** took 1 month to repair. I asked for a loner car, not a rental car. Getting car insurance was a lawful requirement. I am asking you to review this *************** *** to reimburse me for my out of pocket cost of $742.33. I am attaching the receipt of my payment to Hertz rental place & work order from Gateway *** dealership for your review.

  Business Response

  Date: 09/05/2022

  Hello,

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/18/2022

  Hello, 

  
  

  The issue with *** ******* reimbursement is still pending. No one contacted me from *** corporate regarding my complaint. Kindly please look into this matter. 

  
  

  Please let me know if you have received any response from *** ***************** dir="auto" style="color: rgb(34, 34, 34); font-size: small; font-family: Arial, Helvetica, sans-serif;">
  

  Thank you

  Business Response

  Date: 09/08/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a new car from ************** in ******* **. We traded in a car in order to purchase the new one, however when we traded in the old one, someone on their end did not do their paperwork properly for paying off the car they bought from us. It was brought to their attention by **** a few weeks before we were put into delinquency via email and no one corrected their mistake until we reached out to them to fix it. By the time it was fixed our credit dropped quite a bit and no one had apologized or offered to help fix it. We have been trying to get some help from them for WEEKS now and conveniently the manager isnt in or they just dont respond. Im VERY close to getting an attorney just so they can write a letter to fix our credit score and we want that $5k back that they were able to charge just because of market price value. We have talked to some lawyers already and they did in fact say they are in breech of contract. Have your team fix their mistake. If they just handled it promptly and appropriately I wouldnt be on here complaining

  Business Response

  Date: 09/05/2022

  Hello,

   

   Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 09/05/2022

  
  Better Business Bureau:
  
  When will I hear back from the business?
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:08/31/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2015 Kia ****** and have had issues with the left door window. The window would stop going up halfway or get stuck. This has been the since 2015! Issue was known and never resolved! I just called *** to address the concern and also speak about the fact that they made them so easy to STEAL! Awful! I will never own another one! I was just told by *** that I would have to pay a diagnostic fee for my issue. No one wants to address the fact that it shouldve been fixed under WARRANTY. I asked how I can escalate the situation and I was told to go to the website. A JOKE.

  Business Response

  Date: 09/05/2022

  Hello, 

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought 2015 Chevrolet **** on 07/02/22 for ********. While the salesman ************************* started doing the paperwork my wife told him we don't want the rustproofing. He said don't worry it's included in the price of the car so we said OK. It turned out it was an additional ****** dollars. We took the car and figured they would refund the ****** because I traded the car and no longer have it. They won't give us our money back.

  Business Response

  Date: 07/29/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good morning, *** claims Services. I would like payment for my claim. The letter stated I missed the deadline for a third party reimbursement. All of the different notices and misinformation that *** has sent out regarding reimbursements have been very confusing and not clear. I paid over $4,000 out-of-cost for my engine and expects to be reimbursed for it. My next step would be to contact the president of *** if necessary. I will also contact the media and the Better Business Bureau. I expect reimbursement for my engine.With kind regards,********************** cell phone# ************ Sent from my iPhone On Aug 26, 2022, at 11:37 AM, ***-Consumer-Assistance-***************** wrote:?Dear *********************************,Please find attached the Final Determination Notice for the claim you submitted in connection with the *** Engine Settlement.The amount that *** has determined you are eligible for reimbursement under the terms of the Settlement is enclosed within.If you have any questions or concerns regarding the determination notice, please feel free to contact me via email reply.Please kindly confirm ***************************************** Inc.------------------------------------------------------------------------------------------------------------------------------------------REPLY INSTRUCTIONS: If further communication is desired with a ***************** associate, please reply directly to this e-mail without altering or deleting any information. This will allow for your response to be routed to the appropriate associate in a timely manner. Case#********.------------------------------------------------------------------------------------------------------------------------------------------ ----------------------------The information in this email and any attachments are for the sole use of the intended recipient and may contain privileged and confidential information. If you are not the intended recipient, any use,

  Business Response

  Date: 09/04/2022

  Hello, 

   

  Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/29/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dropped my car off at dealership in ***********, ** on Thursday, August 25, 2022 for a Friday, August 26, 2022 appointment. At approximatly 1:00 PM on Friday, August 26, 2022 I called dealership to see what status of vehicle was and was told they didn't know my car was there, that they had not looked at my car and that I did not have an appointment. After back and forth conversation about me calling Thursday to drop car off and letting them hear confirmation call from dealership I was told they did not have time to really look at my car and was told to come in to get a rental. I picked up rental for weekend and received a call on 8/29/22 @9:45 AM stating that I needed a battery and that if I didn't purchase a battery from them that I would be charged a $140 diagnostic fee for looking at the car. I explained that my car was under warrenty and should be covered. I was told that the warrenty did not cover batteries and that his mechanic needed to be paid. I tried explaining that I didn't know what the issue was and since it was under warrenty that is why I came to dealership. They are refusing to give me my car unless I give pay diagnostic fee even though my car is under warrenty. I am on phone with corporate office as i'm typing this and will see what the outcome of the call is.

  Business Response

  Date: 08/30/2022

  Hello,

   Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I currently own a 2016 Kia ****** that I purchased in 2017 with less than ****** miles. *** vehicle currently has approximately ******* miles. *** issue started back in June 2019, while driving my car on *********************************, the check engine light came on and my vehicle slowed down to about ***** mph. Luckily, I was already exiting the highway when this happened. When I attempted to accelerate the car would stall out. As a result, *********************** installed a KS Wiring Harness and added a lifetime extended warranty to my vehicle. In April 2021, I noticed that my oil levels start to run low between oil changes. Right at **** miles, the oil level reads low. I contacted ************************ and received a claim number for repairs and car rental. On November 8, 2021, I spoke to ****** she provided me with case# ******** for diagnostics and rental. I took my car to ****************************** to have the oil consumption tests completed (approx. $775.00) which involved leaving my car overnight. *** test begin in November 2021. My car failed the tests and a techline case was created which they declined due to 2nd owner, past 60K and no valid warranty. Techline stated that its customer pay and closed the case. This decision upsets me especially since my car is 6 years old and my motor will not be fixed unless "as the dealership told me, it runs out of oil and locks up on me", then the extended warranty will kick in and they will repair it. I have been adding oil to my car in between oil changes to keep this from happening. To date, I have not been able to get in contact with. anyone to provide me an update on my case at the **************** ************************* can be reached at **************.

  Business Response

  Date: 08/30/2022

  Hello,

   Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

  Customer Answer

  Date: 09/14/2022

  I filed a complaint against Kia Motors of America and received a response from the business that my case manager would be in contact with me. However, to date, the business has not performed this action. Since, they have not reached out to me as indicated in my complaint, I am requesting my case to be reopened. Please ensure that the business has my contact number - ************ and my current address: *************************************************************************************. Thank you!
  

  
  

  Business Response

  Date: 09/08/2024

  Thank you for your inquiry. We are sorry to hear of your concern and hope your issue has already been resolved. If you are still in need of further assistance, please contact us at your convenience. You may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 09/09/2024

  Good evening,

  I do not accept the response from **** Consequently, I had to purchase another vehicle due to the overdue response from **** At this point, I am requesting compensation for the repairs as I stated earlier in my complaint. I am truly disappointed that they are asking me to reach out to them. There should be a dedicated representative willing to contact me for a resolution. This response is unacceptable. Thank you. 

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my daughter's 2021 *** ***** into *** of ********** the last week of July for a leak, the next *** the service manager called said they could not find where the leak was coming from, i demanded they keep the car and check again. He called me the next day said they found the leak it was coming from front windshield and a company was going to come in and re seal it. Company came in on a Tuesday re sealed it and we picked up the next day, that Thursday we had a thunderstorm and the car was wet again inside this time passenger and driver side were all wet, the trunck lever is barely working now from rust and the car stinks so bad. *** was going to try and get bew mats for it but of course never contacted me again, i called and spoke to *** told him something needs to be done asap! The car has got to have mold by now and also the seats are being affected. I've left several messages for *** and he has yet to call me back, i did leave him a final message and told him if i did not hear back from him i would be contacting the bbb and also *** corporateas this is a very big deal now. The car stinks so bad and im sure has mold which my daughter has to drive to school and work and now breathe this in. But of course they don't care as it's almost September and still NO phone call back. It is the worst customer service i have ever dealt with!!! Figure out where the leak is coming from replace the carpet and the mats and fix the problem!!!!!!!!

  Business Response

  Date: 08/30/2022

  hello,

    Thank you for your inquiry. We have located your case and the case manager will follow-up with you.

  Customer Answer

  Date: 08/30/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************