Complaints

This profile includes complaints for Kia America Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Kia America Inc

  111 Peters Canyon Rd Irvine, CA 92606-1790

• 

  Kia Motors America, Inc

  100 Galleria Pkwy Se Ste 1500 Atlanta, GA 30339-5948

• 

  Kia Motors America, Inc

  100 Galleria Pkwy SE Ste 1550 Atlanta, GA 30339-5959

• 

  Kia

  P.O. Box 55000 Dpt. 193901 Detroit, MI 48255

• 

  Kia America Inc

  PO Box 20835 Fountain Valley, CA 92728

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/30/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Completely frustrated with Kia America. I leased *** EV9 from *** in Jun 2024. Within 9 months, the car showed issue with the Battery. I took to the dealer to fix it on March 19, 2025. They returned the car next day stating everything is fixed and *** has also checked and all is fine. Next day, i got the same problem with the battery charging. So i took the car to the same dealer. Dealer kept the car for 5 days and tried really hard to fix it - per them constantly discussing with them. While at this time, I contacted *** customer service center, who just gave some information and mentioned they will connect with dealer and get the issue fixed. Dealer returned the car stating everything is fixed. I bought the car home and on the way itself, I got message from *** connect that there is severe battery issue and have to get the car checked. And car stopped charging. I took the car back to dealer, who said that they will contact *** to get it fixed.I also contacted ***, but again, all I got was, yes they will look into it.. but nothing happened for another couple of days. I contacted *** and asked them to escalate the issue, which the did. but even then no one contacted me for almost more then a week. My car has been with the dealer 3 times, with no resolution. Finally, *** called me that they will send technicians on May 9th to check what the issue is. Which is almost 60 days after the issue was first reported. I also called *** and asked to invoke lemon law since the car has been to dealer for same issue 3 times and yet no resolution. I kept on calling them, and provided all the information they have asked, but yet, absolutely no response from them. Its been more then 40 days since the car had first issue, but *** has offered no solution, and no resolution seems in sight. *** customer service just says, yes we have escalated the issue but no response. Completely frustrated with how Kia America is treating me.

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/06/2025

  With due respect ********** I comprehensively and completely REJECT your response.  I have been following with customer care service and providing every document that they requested.  However, there is absolutely NO MOVEMENT on the case.  Your customer care service is completely clue less on what the next step should be.  All they keep on saying is that your case is escalated, but nothing after that.  No solution and no idea when the issue will be resolved. 

  It's been 50 days now, and no one knows whats going on.  Dealer has no idea, i do not have my car for which I paid so much.  I need solution NOW please.

  Thanks,
  Rohit

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/16/2025

  I am confused.  Its copy paste of same old response that Kia *********** Is BBB not even reviewing the response from Kia.  They mentioned SAME THING in previous response about my complaint.  This cannot go on.  I do not need case id.  I need solution now.  

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, we have a 2020 *** ****** with approx. ****** miles on it. Within the last couple months it showed a check engine light for misfires (in all cylinders) I replaced the coil packs and spark plugs which helped for a few weeks then the errors returned, same issue all cylinders. We decided to have it professionally inspected and brought it to *** in **********, ******* on Friday 25 April 2025 at 1000 am. We never heard back as we were told so we called late that day before they closed and were informed that they would need to do 3 hours of diagnostics on the car, the service manager apologized because ***** had told us this and they had already done 3+ actual hours of work, without calling us and letting us know. He said they only had one more test, a leak test to perform, and would call us back with whats next. Today is Tuesday 29 April 2025 and we had to call them back again because we hadnt heard back. We were told when we called the leak test was fine so they will have to call the *** service line for help with whats next. However they couldnt do it today because they were busy so at earliest would be tommorrow, the 30th of April but maybe not until May 1st.This car is my wife and daughters transportation and the lack of having it is costing us for Ubers and rides daily, and yet here we are at 2pm being told there too busy to call whoever at *** they need to call to get help. Wasting it may be days before they can- this is completely unacceptable customer service as our car has been there for going on 5 days already. They are open from 7:30-5:30 daily, that is 10 hours a day- 50 work hours they have had and they have done 3 hours of work on it? We are a military family and Im not always there to help due to the military mission and this is causing my family extreme heart ache. Additionally, the car has ****** miles, and here we are without for days due to something thats obviously more then normal wear and tear items. *** you are better then this.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/06/2025

  Good afternoon, 

  Thank you for the follow up response, however my car is still at the Enterprise *** dealership to whom I have not had contact with since last Friday when my wife called to check on a status and were told they still had not found the problem. This has been almost 2 weeks without a car, as a Military family, costing me at this point over $1,000 while the dealership has my car. On Friday after having the car for a week, **, the service department manager talked to us and told us that they had performed 5 hours of work on the car, after having it for a week- even just with weekdays that is 1 hour a day of work. 

  It is extremely disappointing having bought a *** new thinking they were good cars to have a 2020 with ******ish miles now in the shop for almost two weeks. The communication is lacking, even knowing we are without a car as a family, the dealership still has not talked to us since Friday leaving us not knowing whats happening with our car and why they have had it for so long and yet to find the issue we brought it to them and will pay to be found.

  I would like someone from your corporate office to call the Enterprise, Alabama *** and find out what is going on with my car and then let us know, please.

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

• Initial Complaint

  Date:04/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2021 *** Telluride CATASTROPHIC ENGINE FAILURE. On March 28th 2025 our family was traveling from **** ** to ********** CA to visit family, during this trip our ********* which has ******* miles on it began to hesitate while accelerating. Towards the end of the trip when we were passing through Cotati CA, the vehicle made a loud noise (clanking/banging), we experienced a complete and sudden loss of power. The car then proceeded to send off nearly every alert on the dash, and threw a code which was P061B. The engine blew out, the oil pan was fractured by ejected connecting rod (later visible from underside by a technician). There were no alerts, warning lamps, or messages, the car did experience some hesitation during acceleration but it was intermittent, the engine did not alert the vehicle of low oil. After the car was towed to the dealership in **************, the findings were that there was no oil. I have attached the carfax report that shows we kept up with every single oil change and filter. *** is refusing to assist with a replacement or repair because the vehicle is ***** miles out of warranty. When the engine blew out in the fast lane, our physical safety was at risk due to the immediate loss of control and power, the inability to merge, and stopping next to the center divider in a high-traffic area. In the car were my wife and 3 kids. Psychologically, the fear and panic of our family being stuck, the stress of making quick decisions, and the vulnerability of being exposed to fast-moving vehicles added significant pressure. In that moment, our family was left utterly helpless, fearing for our lives in the face of an overwhelming, life-threatening crisis. Vehicle was purchased in ******* but currently sits at the ********** CA *** dealership/service center.

  Business Response

  Date: 05/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  

  
  

• Initial Complaint

  Date:04/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** FIN AM - Account Number: ************** - Balance: $375 I am filing this complaint regarding the inaccurate charge-off reporting by ***********. The business was expected to provide an accurate reflection of my credit history under the Fair Credit Reporting Act (FCRA), 15 U.S.C. 1681 et seq., but they have failed to verify this charge-off account properly.Despite my disputes with the credit bureaus, *********** has not provided the necessary documentation to substantiate the charge-off. Under 15 U.S.C. 1681s-2(b), Kia ******* is required to investigate and correct any inaccuracies after a dispute is filed, but they have failed to do so. The charge-off is being reported without verification, which is a clear violation of my rights under the ****. I have asked *********** to provide documentation to verify the charge-off, but they have not furnished any sufficient evidence to support the ******** attempts to resolve this issue directly with Kia ******* have been unsuccessful. Their responses have been inadequate, and they have failed to provide proof to substantiate the charge-off. As a result, this inaccurate charge-off continues to damage my credit report. I demand immediate removal of this entry from my credit report, as *********** has not provided the required verification in accordance with the law.

  Business Response

  Date: 05/02/2025

  Hello,

  Thank you for your inquiry. Kia America is a separate entity from *********** America, and, as such, we do not have any access to your financial information. Your complaint is on file here at Kia America and we have forwarded a copy to the Kia ******* America ************* team so they can follow-up with you. You may also contact Kia ******* America directly by phone at ************ for any financial inquiries or concerns regarding your loan or lease.

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Safety Issue: Headlights are fogging up. Dealership says they need to be replaced, but 2 months later, they are still waiting for *** to approve it.Details in support documents.

  Business Response

  Date: 05/06/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/06/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *** *****
  
   
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In February 2025, I brought my 2015 *** **** to Car Pros *** ****** after it went into limp mode. A code scan revealed error P1326, which is linked to a known engine defect covered under ***s warranty extension PI2002. The dealership replaced the knock sensor and returned the vehicle to me. It failed again shortly after and was returned for further inspection.I have an extended warranty, which should cover the engine replacement. However, *** corporate denied the claim due to a lack of oil change receiptseven though the service representative initially told me a written list of past oil changes would suffice. I provided that list, but was then told the claim would be denied without the original invoices. These were lost when my vehicle was previously stolen, which is part of a separate class-action lawsuit against *** due to vehicle theft vulnerabilities.I also requested documentation regarding the warranty denial, engine inspection, and corporate communicationswhich I have yet to ********** vehicle remains at the dealership in undrivable condition. This ongoing situation is not only frustrating, but also appears to reflect a larger pattern of warranty denials affecting other *** customers.Desired Resolution:I am requesting that the engine replacement be approved under the extended warranty as originally promised and that *** provide documentation justifying their denial of the claim. I would also like prompt communication and transparency from both the dealership and *** corporate.

  Business Response

  Date: 04/17/2025

  ******** is an independent franchisee of Kia America****** The warranty is provided solely by Kia America, and warranty coverage determinations are made solely by Kia America. At Car Pros we work very hard to advocate on behalf of our customers with ***. We want every customer to have an excellent experience, receive amazing service and love their **** Additionally, as a franchisee, we get paid by Kia America when we complete an authorized repair, as such, it is in our best interest to attempt to get all eligible issues covered. 

  This issue pertains to Kia America's warranty policies and coverage. As such, the complaint against our dealership should be closed and removed from our file. The complaint should be filed against the correct responsible party:

  Kia America 

  ****************************

  ******, **********

   

  We regret that service Mr. ****** is receiving is not meeting his expectations. We will continue to do what we can to advocate on his behalf.

   

  Regards,
  Car Pros

   

  Business Response

  Date: 05/12/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 05/12/2025

  Subject: Response to Your Follow-Up Complaint Remains Unresolved
  
  Dear Kia America,
  
  Thank you for your follow-up. However, while I acknowledge that you have received my case and will have a representative contact me, your response does not resolve the issues I raised in my original complaint.
  
  My engine warranty claim for my 2015 Kia **** remains unresolved. Despite following the instructions provided by the service advisor at ******** Kia **************** a written maintenance log after my original documents were lost in a vehicle theftthe claim was denied due to missing maintenance receipts. It is my view that this denial, along with the subsequent fees I have been forced to pay, reflects inconsistent and unfair handling of warranty claims.
  
  I have escalated this matter by filing a formal complaint with the Washington State Attorney General (File #******) and will continue to pursue all available consumer channels until a substantive and fair resolution is achieved.
  
  Until I receive a clear and specific resolution that addresses the denial of my warranty claim and the additional charges incurred, I do not consider this matter resolved.
  
  
  Sincerely,
  **** ******
  
  
  

  Business Response

  Date: 05/16/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/16/2025

  I do not accept this response as a resolution.
  
  
  While I appreciate that *** acknowledges the information has been passed to the case manager, this response offers no actual resolution to the matter. My engine warranty claim was denied based on a lack of maintenance records that were lost in a vehicle theft a theft directly linked to a known security vulnerability in this vehicle, which is now part of a class action lawsuit. Ive already provided a written maintenance log and supporting documentation, and Im actively working with the ********************************** office on this matter (File #******).
  
  
  I would welcome a meaningful review and resolution of the claim, but until action is taken, simply passing along my response is not adequate.
  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The ongoing engine issues with my 2016 Kia ***** have been neglected by *** for so long that the excessive vibrations and knockingreported since 2021have now resulted in a loose engine mount. As a consequence, the engine is leaking fluid, and the condition has progressively worsened, causing the vehicle to leave me stranded on multiple occasions over the years. According to an independent mechanic, repeated spark plug replacements and persistent engine problems are clear indicators of a significant underlying issue the powertrain. These engine and transmission mount problems are directly related to the vibrations and clunking I have consistently reported, yet they have not been addressed appropriately. My vehicle remains under warranty, but each time I visit a *** dealership to resolve these issues, I am asked to pay diagnostic fees that I have already paid several times. Instead of submitting my warranty claim, dealerships have repeatedly provided various excuses to avoid processing it. My most recent attempt to address these concerns was in September 2024 at **********, where my concerns were ignored for the 4th time. I subsequently opened a Powertrain Warranty claim ************** case #*********, but no action has been taken to date. I respectfully request immediate action to resolve these ongoing problems under the terms of my 100k warranty and any relevant settlement.

  Business Response

  Date: 04/29/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/29/2025

  I have call several times to the phone in question and nothing has been done. At this point I need a call back from *** with a final resolution. 

  Business Response

  Date: 05/02/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/07/2025

  I called ********, and she had no idea about the claim nor any resolution. So, after 8 months, since this claim and 5 years since issues with my car, we are still in the same situation with no resolution or step to get this fix accordingly. 

  
  

• Initial Complaint

  Date:04/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bough a *** forte GT line. I bought the car 4 years ago. maintained the cart perfectly. out of know where the motor blew causing 14k work of damage from the dealer. the car has ******* miles on it. 12K is still owed on the car. *** refuses to take any blame and has refused all help. this is a known issue. this is a simple good search - 2021 *** forte gt line motor issues - results:Yes, the 2021 *** ***** GT Line has been recalled by the ********************************************** (*****) for potential engine issues, specifically related to the oil pump and a potential loss of steering control, among other thingsWhat is the engine problem with the *** *****?AI Overview Some *** ***** models, particularly those with 2.0L or 2.4L engines, have experienced engine issues, including recalls and class-action lawsuits. These issues can manifest as knocking noises, engine failure, stalling, and other problems. Reddit notes that the 2.4L Theta II engine, which was used in some ***** models, has been reported to be prone to failure. Some owners have also reported issues with oil burning and engine replacement due to the recall. Specific Issues:Engine Knocking:A loud knocking noise, particularly at startup or when the engine is hot, can be a sign of engine problems, possibly due to defects in the 2.0L or 2.4L engines. Engine Failure:Some owners have reported complete engine failure, potentially due to defects in the engine or oil pump.

  Business Response

  Date: 04/29/2025

  Hello,

  Thank you for your inquiry. We have located your case, 25068604, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.

  Customer Answer

  Date: 04/29/2025

  No one has called me or talked to me about this matter. No offer nor any attempt to make me whole. 

  Business Response

  Date: 05/02/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will notify your case manager requesting they follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

  Customer Answer

  Date: 05/07/2025

  They are taking no fault. That is unacceptable 

  Customer Answer

  Date: 05/07/2025

  Have taken zero fault. Unacceptable 

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to an unresolved issue with my leased ********************** No. ***********, which has been experiencing an electrical problem for over a month.The first visit to the Hollywood *** service department was on February 13, 2025. After inspecting the vehicle for a day, they were unable to identify the issue and told me I would need to bring it back, warning that it could take two to three additional days to resolve.I brought the vehicle back on March 17, 2025, and as of today, it has remained with the dealership, with no resolution and no clear timeline. I have received no proactive updates from Hollywood *** and have had to follow up myself each time.Each time I speak with a service representative, the only answer I receive is that they are still trying to identify the problem. There is no commitment or timeline, which essentially means I could be paying for my lease for three months or even a year without access to the vehicle. This is unacceptable.We also filed a complaint directly with Kia America, but we have not received a final resolutiononly repeated conversations with the same representatives who have not resolved the ******** this point, I respectfully request one of the following resolutions:Provide a replacement vehicle, equivalent to the one currently under lease OR Terminate the lease agreement immediately, without penalty In either case, I have already lost significant time and money due to this issue and the lack of resolution. I am seeking immediate action.Sincerely,****** (*******, **)

  Business Response

  Date: 05/06/2025

  Hello, 

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.
  
  

• Initial Complaint

  Date:04/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2018 *** soul vin KNDJ3A55J7556020 that I bought used on ******. On 3-21-2025 that car broke down I was driving it and it just made a loud noise and stop running after a few minutes it started again but it started making this knocking sound the next day I called a mechanic I let him know what happened with the car give him the car information and he told me to call the dealer because that car had 4 recalls the that problem my car had it was because of the recalls then I call the *** dealer on San Bernardino talk to ***** ***** and give him the car information and told him that problem and that a mechanic told me about the recalls he confirmed the it did had 4 recalls to take it to that dealer and that they were going to check what was the problem . I took the car on 3-28-2025 with a tow truck I left that car there that they were going to call me to let me know if the car ***** call on 4-7 told me that it was the motor and the he was going to put the complaint to **** company to see if it cover the motor since 1 of the recalls had to been done to avoid this problem .he called me on 4-17 told me the company denied to put a motor because 1 of the recalls should of been done to avoid this problem to go pick up the car. But all this time I had the car I didnt know the car had recalls I never received any notice about this recalls I let ***** know when I took the car and I call *** and told them I was not aware of this recalls that never received any notice otherwise I would have taken the car to get it done she said it not going to be covered and that *** cant keep up with the address of the owner of use ***s . All I want is for them to cover the motor since the recall that it had caused the problem

  Business Response

  Date: 04/29/2025

  Hello,

  Thank you for your inquiry. We have located your case, ********, and will have an associate follow up with you regarding your concern. Alternatively, if you would like to contact us at your convenience, you may speak directly to a customer care representative by contacting us directly at **************(4Kia). Our normal hours of operation are Monday through Friday from 5:00 am to 6:00 pm Pacific.