We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Computer Dealers

Toshiba America Information Systems Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Dealers.

Complaints

This profile includes complaints for Toshiba America Information Systems Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Toshiba America Information Systems Inc has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 24 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an old Toshiba laptop, model number A215-S7414 that runs Windows Vista. I wanted to reset it to Out of box status and could not because the recovery partition is corrupted. To make things worse, I am unable to locate the recovery CDs that came with it but I did find a set on **** that did not work because the product ID did not match mine and unfortunately, my sticker underneath my laptop fell off. As I understand it, a company called Dynabook has drivers for Toshiba laptops and I wanted to download the necessary drivers the unit needs to operate but when I click download, I get a URL error telling me the file cannot be found. What is the point of having all these drivers online and then insult your customers by denying them the downloads. I should report this to the *** or you can send me a CD that contains ALL the drivers I need for this laptop. Thank you.

      Business Response

      Date: 05/01/2025

      Following a phone conversation with Mr. ***** ******. regarding his concerns about the Toshiba A215-S7414, which was manufactured around 2008, it was explained that,due to the age of the product, drivers and software are no longer available.With respect to the broken driver links on **********************************,it was agreed that Dynabook Americas, **** would remove those links immediately. This action was completed on May 1, 2025

      Customer Answer

      Date: 05/01/2025


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***** ******

       

    • Initial Complaint

      Date:01/14/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I Purchased 2 Toshiba RS TX 20 ************* servers.Toshiba boasted that these units had lifetime TIVO service and would always be free of charge.These units work fine, until I needed to use a non-cable service due to my restricted finances.These units will not work for a regular high definition antenna, or an over the air antenna, like stated in the owners manual.I paid $1650 apiece for these units and they are now worthless.I would like to return these two units to Toshiba for a full refund

      Business Response

      Date: 01/14/2025

      Please provide a proof of purchase with amount paid and where the devices were purchased from to allow further research and comments into this complaint

    • Initial Complaint

      Date:05/19/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a Toshiba tv last year. I called into tech support last week and they told me to do troubleshooting. They then told me that they could a repair in the best buy store. they then put me on hold and told me in store was not an option. they told me only way to get repair would be in home repair. I told them I was not comfortable with in home repair, and I suggested an exchange. they said an exchange was not possible. they also created an account on bestbuy.com for me without my permission, and now I'm getting marketing emails from Best Buy that I don't want nor I ever requested.

      Business Response

      Date: 05/19/2024

      Please provide the model number of the Toshiba Television so we can provide the correct entity responsible for the product.

      Customer Answer

      Date: 05/20/2024


      Better Business Bureau:

      I'm providing the model number 75C350LU

      Regards,

      ****** W

       

    • Initial Complaint

      Date:04/23/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased my third Tv from Toshiba and had issues with the second one within a year and had to get another one. Now this recent one isnt playing in 4K quality. I have another Toshiba 4K that Ive had for years in my living room and it plays the same shows in 4K but the new one in my room doesnt play 4K at all. All trouble shooting steps done, tv software updated and all. They are giving my the run around telling me nothing is wrong when the tv would need a visual of someone coming out to view the issue and compare it to the Toshiba in the living room. Almost a 4 week run around and most recent the agents say a specialist will call but never does. Im only available to be in front of my Tv on weekends because they are closed when Im off work during the weekdays. They refuse to send their tech team out and refuse to let ******* handle it. I tried calling on the 23rd of April and both agent hung up and never called back. It was between 11:50 and 12:11 PM PST. Last time I replaced the other TV they gave me the run around as well. This is ridiculous. The Indians and tech team have no clue on how to do their job after I explain the trouble shooting steps done and theres clearly an issue. The tv was purchased last year which was replaced for the other Toshiba TV that was acting up.

      Business Response

      Date: 04/23/2023

      Please provide the complete model number of the ** and where/when it was purchased.

      Customer Answer

      Date: 04/28/2023

      I want an email. They didnt even apologize. Just asking for my tv model and etc and no way to respond back to what they sent on bbb.org. My factory warranty will be up soon. They did this mess last time with the other Toshiba Tv. Terrible company. I want someone who understands. The third world workers are useless and dont care and dont try. 

      Business Response

      Date: 04/29/2023

      In order to determine the correct entity to address your complaint, please provide the complete model number of the ** and where/when it was purchased.

    • Initial Complaint

      Date:04/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 6,2023, my Toshiba 50" ** model 50L5200U, stopped functioning properly. I pushed my remote button the Toshiba sign displayed and the show started playing with great sound and no picture. I began to trouble shoot and research this matter. I soon learned several others had this same issue with this same model. So the ** is defective. I contacted Toshiba America on Friday, April 7,2023 at 7:42 pm and spoke with ***** who wanted to troubleshoot. In the end, I spoke with *****, the manager to advised there was nothing that could be done after over an hour on the call. I have been purchasing Toshiba products for over 25 years. My last ** was a Toshiba with the large back and it worked for years until I gave it away to purchase this model for the slimness and features. In other words, I purchased another Toshiba because they are a reputable brand who before now has always stood by their product and guarantee. I would like Toshiba to repair or replace my ** because I have not had it long and there is clearly an issue and this particular model should be recalled and fixed.

      Business Response

      Date: 04/12/2023

      Please provide a proof of purchase indicating where the ** was purchased from and when it was purchased so we can direct you to the correct company to help you resolve your complaint.

    • Initial Complaint

      Date:12/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Toshiba is selling ** units that fail after a single year of standard usage and will not honor any warranty and will not do anything to fix a clearly defective unit. Their suggestion was to purchase another defective Toshiba ** unit.I would like the defective product replaced. I don't want any money or extras or anything. I just want the ** that I paid for to last more than a single year.Unit was purchased through Amazon on June 21 2021 ORDER # ***-6554011-0427436

      Business Response

      Date: 12/16/2022

      Please provide the ** model number

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a TV from Best Buy for my daughter last year prior to Christmas. Ever since I had it put on the wall, it has given me problems. It takes about 10 minutes to warm up/turn on, it will randomly turn off and back on numerous times and sometimes just sits for minutes at a time with no action. I called Best Buy and they said I needed to reach out to Toshiba for the manufacture warranty, however, I have been given the run around and have yet to be able speak to anyone. I am concerned my warranty will expire. I called Toshiba, and they said they dont service the particular model, and for me to call a different number. The second number didnt have a person I could speak to and kept hanging up, the third number was for printers. I are at a loss and need help. I asked for a supervisor but they wouldnt allow me to.

      Business Response

      Date: 09/21/2022

      Please note that you have contacted the incorrect division of Toshiba.  Please reach out to Toshiba America, Inc.

      Thank you,

      *********************

      Customer Answer

      Date: 09/21/2022

      Again, I am being reH333239333839373**533Hed to someone else. Toshiba America said they do not H313**337353**6313137H the particular TV (matter of fact, its a totally different company all together that only does certain models) . Not sure where the disconnect is, or when accountability will be taken, but I have already wasted an entire day REPEATING MYSELF.

      **************

      ************* option 2

      ************* (H33323931323**6323836H)

       

      ************* are just a few of the numbers I was H333239333839373**533Hed to call, with still no resolution. Model # **LF421U21

      Serial : **************

      Business Response

      Date: 09/21/2022

      Our division, Toshiba America Business Solutions, ***** only manufactures and distributes photocopiers and MFPs; we do not manufacture or distribute televisions.

      Thank you,

      *********************

      Customer Answer

      Date: 09/28/2022

      SO WHO CAN COME LOOK AT AND REPLACE MY TOSHIBA TELEVISION? WHAT DONT YOU UNDERSTAND ABOUT THE ISSUES I am having, and when do you come to the realization it is on YOU, the company to resolve?

      Business Response

      Date: 10/12/2022

      Please provide the model number of the TV.Tell us why here...

    Toshiba America Information Systems Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.