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Average of 14 Customer Reviews
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Review fromJeff G
Date: 06/04/2025
1 starJeff G
Date: 06/04/2025
I purchased a car and planned to pay with cash. It would take a few days to move the funds to my account, so I decided to go with the financing option, then pay the loan off when the funds were transferred. I buy a lot of cars (about once every 1-2 years), so I have a fair amount of experience. My issue.1. When I went to pay off the vehicle, the only way this could be done was by mail and a physical check. They only allow 5k max for any electronic transaction on their website. Never experienced anything like this, every bank or credit union I have used makes it easy to make a payment of any size. Now I have to worry about the **** delivering the check (their reliability seems to be going downhill) and then it gets processed correctly.
AutoNation Finance
Date: 06/16/2025
AutoNation Finance is sorry to hear about the frustration and difficulty you experienced. While we are unable to provide further details here for the security and privacy of the account, we do see that we have been in communication with you. AutoNation Finance will reach out to you directly to further assist. Thank you for giving us the opportunity to address your concerns.Review fromSatyaHarish D
Date: 05/02/2025
1 starSatyaHarish D
Date: 05/02/2025
I had a horrible experience with autonation finance. They pushed a warranty that cost almost as much as the car itseld, and when I brought in my ***** auto loan approval, they convinced me to go with their in-house financing - huge mistake. Their lender is terrible: I can't even make a payment without being charged a fee. It feels predatory and dishonest. I regret not walking away. Avoid if you value transparency and fairness.AutoNation Finance
Date: 05/08/2025
AutoNation Finance is sorry to hear about the frustration and difficulty you experienced. While we are unable to provide further details here for the security and privacy of the account, we do see that we have been in communication with you. AutoNation Finance will reach out to you directly to further assist. Thank you for giving us the opportunity to address your concerns.Review fromJazzmyn H
Date: 04/17/2025
1 starJazzmyn H
Date: 04/17/2025
Absolutely terrible and basically a scam I bought a car in 2018 and did a voluntary repo in 2020 and the accounts been closed since 2021 now they decided to garnish my check two times more than what i even owed on the car also they didnt even serve me to go to court so I didnt even have a chance to appeal anything and when I tried reaching out to this company the employee hung up in my face because I didnt have an account numberAutoNation Finance
Date: 04/22/2025
AutoNation Finance is sorry to hear about the frustration and difficulty you experienced. While we are unable to provide further details here for the security and privacy of the account, we do see that we have been in communication with you. AutoNation Finance will reach out to you directly to further assist. Thank you for giving us the opportunity to address your concerns.Review fromShane R
Date: 03/18/2025
1 starShane R
Date: 03/18/2025
Absolutely horrible experience. They failed to disclose multiple issues with the vehicle, improperly installed a sensor, and have ignored my request for partial payment on dealer repairs. The vehicle is still not functioning correctly and Ive spent an additional $5000 in repairs since purchase. Corporate PR/HQ has said theyd reach out - they have not. ** has not responded further. Consumer fraud complaint has been filed with the ********.AutoNation Finance
Date: 03/31/2025
AutoNation Finance is sorry to hear about the frustration and difficulty you experienced. While we are unable to provide further details here for the security and privacy of the account, we do see that we have been in communication with you. AutoNation Finance will reach out to you directly to further assist. Thank you for giving us the opportunity to address your concernsReview fromLeo S
Date: 09/13/2024
1 starLeo S
Date: 09/13/2024
I am writing to formally request a refund for the tire and wheel protection plan. At the time of purchase, I was explicitly informed that I would be eligible for a refund if I did not use the protection plan. I have not made any claims or used the coverage throughout the entire term. However, when I recently contacted your team to cancel the plan and request a refund, I was informed that the plan had expired, and a refund was no longer possible.This information contradicts what I was told at the time of purchase. I made the decision to purchase the protection plan based on the understanding that I could receive a refund if the service was unused, which, as stated, it has been. I have carefully reviewed the terms of the agreement and see no mention of the refund being contingent on the plans expiration.AutoNation Finance
Date: 09/16/2024
Thank you for taking the time to share your experience. CIG Financial, LLC dba AutoNation Finance (AutoNation Finance) takes pride in treating every customer with excellent service and is sorry to hear that you are unhappy with the level of service provided to you. Please note that upon review of the identifying information provided to the BBB, AutoNation Finance is unable to locate a corresponding account or application. In order for AutoNation Finance to further review the matter, please, provide additional information, such as the social security number or account number. Additional information may be sent by email to ************************************Leo S
Date: 09/20/2024
What email can I send my information to?Review fromAnthony M
Date: 08/07/2024
1 starAnthony M
Date: 08/07/2024
On MAY 14th 2024 I was pulled over by North **************** at ********* on *************** and Commerce , I was handcuffed . read my ******* rights .I was told by the Police my 2016 Kia **** which I purchased weeks earlier here in ********* was reported stolen on May 15. 2023 . I later discovered by a *** investigator CIG Auto nation had reported the 2016 Kia **** stolen , I was handcuffed . roughed up by one of the officers slammed into police unit then hours after was released . my car was impounded which cost me 350 to get it out . To this day I have been in contact with Auto nation financial to resolve this situation with compensation for the humiliation being arrested . It has been over 2 months now and I have been ignored , Auto nation tried to claim the dealership I purchased from and my present day finance company were at fault which I ridiculous as both were not involved in this at all as per the *** investigator ,AutoNation Finance
Date: 08/08/2024
AutoNation Finance is sorry to hear about your experience and the difficulty you encountered. For further assistance, please email us at *********************************** so that we may fully review and respond to your concerns. Please provide your account number if any and contact information. Thank you.Review fromSamantha V
Date: 01/22/2024
1 starSamantha V
Date: 01/22/2024
I have been a customer since December of 2021. I bought my first car from a small dealership, and had no credit at all, cig financed my loan. Even with my interest rates being 29% and my car payment being very high, I never once missed a payment. My car completely broke down, stopped working, I was told by dealerships it was going to cost thousands, and that the car had frame damage that was never disclosed, it had been covered up. So it couldnt be sold to the public. I still owed a lot! I have called them 14 times in the last 3 weeks asking to surrender the car because its pouring oil into my yard. They have called the repo companies TWICE now, and I set up an appointment, then CIG calls them and tells them not to get the car. I had to leave it in a parking lot because my HOA said it couldnt sit ant my house anymore. I have been begging them to take the car and they wont do it. And every time I call, they just keep saying ok we will get the car, the repo company calls, then CIG cancels. This has just been and awful experience, I just want them to get the car , that doesnt run, isnt drivable, and is leaking oil absolutely everywhere.AutoNation Finance
Date: 01/25/2024
CIG Financial, LLC (CIG) thanks you for taking the time to share your feedback. CIG takes pride in treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. According to CIGs records, on or around January 23, ****, your request was processed. Should you need further assistance please contact CIG at ************. Thank you again for sharing your experience.Review fromRunqing L
Date: 01/08/2024
1 starRunqing L
Date: 01/08/2024
Tried to call the customer service number many times but no one is there. Only robot and automated reply. I cannot get a customer representative as they said in their website to solve my questions!AutoNation Finance
Date: 01/10/2024
CIG Financial, LLC (CIG) thanks you for taking the time to share your feedback. CIG takes pride in treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. Please note that CIGs hours of operations are Monday-Friday, 6:00 a.m.-5:30 p.m. (PST), and Saturdays from 8:00 a.m.-12:00 p.m. According to CIGs records on or around January 9, **** you were in contact with the **************************** Should you need further assistance please contact CIG at ************. Thank you again for sharing your experience.Review fromLynberta B
Date: 11/21/2023
1 starMy car got stolen and they still charging me after my insurance paid them **** I have ************* but it's not covering the remaining amount. Telling me I owe them some money still SMHReview fromBarbara M
Date: 09/20/2023
1 starBarbara M
Date: 09/20/2023
I have been over charged for a car that's supposed to been only $13,000 turned into $20,000 will someone please explain this to me ?AutoNation Finance
Date: 10/04/2023
Thank you for allowing CIG Financial, LLC (CIG) to review and respond to your concerns. Please be advised that all the terms were clearly stated in the Retail Installment Sales Contract (the Contract) that you signed. The Contract shows that you agreed to make 60 monthly payments of $359.25 on the 17th of each month beginning 03/17/2019 for a total amount of $21,555.00. As of 10/04/2023, youve paid CIG $17,961.79. Please be advised that CIG is no longer servicing this account. Please direct future concerns or questions to your servicing company:************ ************************* / Corporate Operations Lead Phone ************ Email *********************** *********************************************************************
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