Reviews

Review Details

• Review fromNakeysha S

  Date: 05/17/2023

  1 star

  Nakeysha S

  Date: 05/17/2023

  Shady company! I will never do business with this company again. I will let my friends and family know not to do business with them as well. They deserve 0 stars. ******** in the bankruptcy **** has poor customer service, and forgot we consumers keep her employed. I'm not looking for a response from Cig, as I see they have commented on every review trying to do damage control. This is for potential customers only. BEWARE!!!!!
  

  AutoNation Finance

  Date: 05/25/2023

  Thank you for taking the time to submit a review. CIG takes pride in treating every customer with excellent personal service and is sorry to hear that you are unhappy with the level of service provided to you. Our apologies for any miscommunication and thank you for bringing this to our attention.

• Review fromVee B

  Date: 09/14/2022

  1 star

  Vee B

  Date: 09/14/2022

  I received a call from an automated number today about a late payment. However, I made my final payment before I received the call. My vehicle has been paid in full. My vehicle is not scheduled to be paid off for another month, but I've done so early. So I'm confused as to why I received the phone call. I have called at least 7 telephone numbers, but ironically no one is available to take my call, to find out why I would receive a call, after I have made my final payment and when in fact the vehicle isn't scheduled to be paid off for another month. The payoff detail says I have a $0.00 balance. I now own the vehicle. I'm just waiting for my title. In the past, I have NEVER been deprived the opportunity to speak with someone, even when I had to request a deferment due to the pandemic. However, now that I've paid my vehicle off, absolutely no one in the company is free to take a call. I didn't even get the opportunity to wait for the next available representative. I find this very unprofessional and the face that I have left voicemails on over 7 phones and no one has even bothered to call me back is way beyond unacceptable. If I don't receive my title soon, this will become a legal matter, because if I don't make a payment, they will come pick my vehicle up. If I could give a 0 star rating, that is what you would get because I have received 0 assistance today.
  

  AutoNation Finance

  Date: 09/19/2022

  CIG Financial apologizes for the stress this may have caused you. However, in reviewing your account, we show that this account is indeed paid in full. We do not show that we made any outbound calls to your number after your last payment on 9/13/2022. We can assure you, that your account is indeed paid in full, and your title is scheduled to be release at end of month.

• Review fromDave L

  Date: 08/29/2022

  1 star

  Dave L

  Date: 08/29/2022

  I can't make an automated payment. Every time I ask a representative about it, they tell me: "They're working on it" and, today, was told that I was not the only customer with complaints. My account number is simultaniously my account number and not my account number. I'm definitely never using this lender again. Do yourself a favor and go with someone else. At this point, it seems as though they're making it harder to pay so they can get more money from late fees.
  

  AutoNation Finance

  Date: 08/31/2022

  CIG Financial apologizes for the inconvenience this may have caused consumer. Please contact our customer service department at ************** if you are having issues with the automated payment system. Our customer service representatives can assist you with any issues and can also assist you in setting up automatic ach for your convenience.

• Review fromKayla N

  Date: 08/02/2022

  1 star

  Kayla N

  Date: 08/02/2022

  Every month I receive several calls and emails way before the due date of my payment. I have never missed a payment or made a late payment. There is absolutely no need for CIG to harass me every month!!!
  

  AutoNation Finance

  Date: 08/03/2022

  Thank you for voicing your concerns and/or issues. Our records show that your account was delinquent due to a late charge on your account. The payment you made on May 5, 2022, was applied to the late charge fee, and remainder of the payment was applied towards your **** payment, therefore causing a delinquency. In reviewing this account, we decided to waive your late charge as a courtesy and applied your **** payment in its entirety to your monthly payment. We can assure you our representatives will not be making calls to you until your account has reached 6 days of delinquency.