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Business Profile

Door Repair

Vortex Industries LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Door Repair.

Complaints

This profile includes complaints for Vortex Industries LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Vortex Industries LLC has 13 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They came out and did an inspection, I walked away and the next thing you know the tech was working on our roll-up door WITHOUT APPROVAL. I asked him what he was doing and said he is just securing the rails, no worries and no charge. Next thing you know I have ********************* in collections trying to collect a bill for something that was NEVER approved and sent me the work order with a forged signature. Breaking the law California Penal Code Section 470 PC: Forgery

    • Initial Complaint

      Date:01/01/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I employed Vortex to change the door swing at my commercial retail storefront due to the city not allowing a door to swing into the right a way. Vortex installed the door to out swing into the right a way about 3 years ago. This mistake which I believe they should've known and brought to my attention in the first place is not part of this complaint. I hired them 1/18/23 again because of the change of use permitting we have at the building. All plans are posted on ******** maps that detail the swing of the door. I also met with one of their employees *********************** and explained and gave him access to the printed plans along with verbally telling him what needed to happen. I don't know where he got confused because they really only fixed some damage that had occurred to the frame of the door and never changed the swing. ***** told me to f*** off, hung up and wouldn't return my calls, I also reached out to the higher *** and thought I was getting somewhere but nothing came of it. I reached out again giving them notice that I would have no choice but to report this and finally ***** acted like he was going to do something but my gut tells me they're just waiting for the one year to lapse so I have no recourse with the BBB. I've made numerous attempts to get this rectified and they make zero efforts to fix this problem or at the very least return my money. I will look back at the records to show how much money was paid to Vortex.

      Business Response

      Date: 01/08/2024

      Apology and Resolution for Door Opening Complaint
      I hope this message finds you well. We would like to extend our sincere apologies for the poor communication and response to the issue you've encountered with the door opening. We understand the frustration this may have caused and want to assure you that we are committed to resolving the matter promptly.
      Upon careful review, we acknowledge the need to return to the job site and install the proper material to address the door opening complaint. The necessary materials are currently on order, and we are actively coordinating with our suppliers to expedite the delivery process.
      To ensure that the installation is executed seamlessly and to your satisfaction, our Northwest Regional Manager will be closely overseeing the process. They will follow up with the local team to guarantee that all aspects of the job are completed with the utmost precision. Our goal is to have this matter fully resolved. Though we are optimistic that it could be completed even sooner if the materials arrive promptly.
      Please be assured that Vortex is fully committed to correcting this issue, and we appreciate your patience as we work towards a swift resolution. If you have any concerns or additional feedback, please feel free to reach out to us directly.
      Respectfully,
      ******** Chief Operating Officer

    • Initial Complaint

      Date:11/06/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This phone from Vortex doesn't work, no cell service for ten days

    Vortex Industries LLC is NOT a BBB Accredited Business.

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