We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Flooring Contractors

Long Affair Carpet and Rug Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Flooring Contractors.

Complaints

This profile includes complaints for Long Affair Carpet and Rug Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Long Affair Carpet and Rug Inc has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 12 total complaints in the last 3 years.
    • 9 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/29/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      laminate flooring ****** in **** and buckling this is the 2 time that they came out i would at this time to get a refund this flooring has only been installed for 1 1/2 years the baseboard as well they did not but down the moisture barrier down before installing the flooring

    • Initial Complaint

      Date:04/12/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased flooring from LA Carpet with a lifetime warranty from ***** who is now retired.. They have been to my home on 3-4 separate occasions to make repairs. Currently, there are parts of the floor that need attention. I recently contacted ********* and ***** on March 11, 12,&13 to be told they have to wait for IT so they can find my invoice. ********* asked for pictures, which i sent. Apparently my invoice has disappeared. I called again on March 27, and was told they still can't find my invoice but they would contact me the following week. Here it is April 12th and I have not heard anything further. Btw..***** gave me 2 invoice numbers which can't be used from the previous repairs. It is not my fault their system crashed or is outdated. I want my floor repaired.

    • Initial Complaint

      Date:02/07/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      L.A. Carpet sold us, (two seniors), on a stain resistant carpet. The salmon up sold us with a strong verbal guarantee explaining in detail why we should purchase this particular manufacturers carpet. Following the guidelines we were told to follow we contacted them repeatedly about stains. We were told to have our carpet Professionally cleaned and get back to them if the stains re-appeared, which we did. Over the course of months, multiple one-sided calls to ***************** we were told, "There is no defect in the carpet". They never came out to our home, nor did they respond to their salesman's verbal warranty/guarantee that the carpet would be replaced if the stains could not be removed.

    • Initial Complaint

      Date:09/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to bring to your attention the unresolved claim that my household has with ********************************* On May 4, 2024, a claim was submitted due to stains and buckling of the carpet, which were previously guaranteed to be covered under the warranty provided by your company. Supporting documentation, including images and professional cleaning receipts, were promptly supplied as per the claim submission requirements. We purchased this carpet more than two years ago for more than $4,000 (invoice: ****** & 002779)In response to the claim, a representative from your **************************** *********, indicated that resolution typically takes 4-8 weeks. However, it has now been over four months since the initial claim was filed, and there has been no communication or follow-up from ******************************** despite numerous attempts via phone calls and emails.The lack of response and delayed resolution raise concerns regarding the commitment of ******************************** to customer service and fulfillment of warranty obligations. This situation has caused significant frustration and disappointment on my end, as it reflects poorly on the integrity and professionalism of your company.I kindly request urgent attention to this matter to ensure prompt resolution and uphold the terms of the warranty agreement. I can be reached at ******************** (mailto:********************) to discuss this matter further and seek a satisfactory resolution to the outstanding claim.Thank you for your immediate attention to this urgent appeal. I trust that ******************************** will take the necessary steps to address this issue promptly and demonstrate a commitment to customer satisfaction beyond the initial sale transaction. We need this carpet replace asap. Sincerely,****************

    • Initial Complaint

      Date:08/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LA Carpet renovated our condo between January and March 2024. We purchased the unit in June 2024. The seller had not been residing in the home. Within one week of use of the newly installed shower, water had pooled above the downstairs' neighbours shower. We immediately contacted LA Carpet to fix this under the one year warranty mandated by the California Civil Code. LA Carpet asked us to have the building plumbers inspect the issue. They cut a hole in the downstairs' neighbours drywall in order to do so. The plumbers found, definitively, that LA Carpet had done an incompetent job and had failed to properly attach the sub strainer, which was leaking. We took the plumbing report to LA Carpet, who has done nothing but avoid our phone calls and emails. Section 900 of CA Civil Code binds the company legally to honor a warranty, which they won't even address in writing, as they have simply avoided speaking to us about the issue. We have called them seven times, had five conversations (each time the contractor, ************************* is 'too busy to talk'), left voicemails, sent emails, and no concern has been meaningfully addressed despite them requesting an inspection of their work and us delivering. Their conduct has been fundamentally dishonest, incompetent, and in breach of CA warranty.

    • Initial Complaint

      Date:08/19/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LA Carpet renovated our condo between January and March 2024. We purchased the unit in June 2024. The seller had not been residing in the home. Within one week of use of the newly installed shower, water had pooled above the downstairs' neighbours shower. We immediately contacted LA Carpet to fix this under the one year warranty mandated by the California Civil Code. LA Carpet asked us to have the building plumbers inspect the issue. They cut a hole in the downstairs' neighbours drywall in order to do so. The plumbers found, definitively, that LA Carpet had done an incompetent job and had failed to properly attach the sub strainer, which was leaking. We took the plumbing report to LA Carpet, who has done nothing but avoid our phone calls and emails. Section 900 of CA Civil Code binds the company legally to honor a warranty, which they won't even address in writing, as they have simply avoided speaking to us about the issue. We have called them seven times, had five conversations (each time the contractor, ************************* is 'too busy to talk'), left voicemails, sent emails, and no concern has been meaningfully addressed despite them requesting an inspection of their work and us delivering. Their conduct has been fundamentally dishonest, incompetent, and in breach of CA warranty.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 7-1-24 we met with ****** to have our floors updated, we did use him previously for carpet and it is awesome. When we met here at our home we went through some samples and there was not a good selection, so we chose the lightest color in the book. It almost looked like what we already had but we needed to have this done ASAP because we had a plumbing problem and mold. I have COPD and can't take the chances with this. they installed the floor on 7/20/24 and the men laying the floor were awesome. They did find more mold and for that I'm grateful, it's gone now but they installed the wrong color. I noticed it when they did the bathroom and contacted ****** while they were laying and he said it was the same as I picked out just a new dylets. He sent me the pic that I picked and said it was the same. I told him no it had lots brown in it and a lot of irregular chicken scratches. I'm sending pictures. I believe we got discontinued merchandise. Now I know why he was so avid on us picking a second choice. We told him no (no second choice). I think he made that choice for me. When I sent him the picture that I took it of the when he was here it was sent back with 4 pictures with a little square in the middle (I never saw my picture again). But that's ok he sent me a picture of what I picked out via text. Just want to say that the gentleman who cleaned up the mold under the floor, his name was ****. He spent a lot of time, and we so appreciate him. We give them each a 50-dollar tip. If they replace, the Vyhnal would like to request for the same gentleman who installed our floor, his name is ****. I also sent a picture of the contract it is a very outdated format and I couldn't make heads or tails of it.

      Business Response

      Date: 07/25/2024

      Good afternoon, 

      Based on the information received and reviewed, we have compared the flooring that was selected by Mrs. Rodriguez, which is written in the invoice, and the flooring that was ordered and it was verified it's the same flooring.

      Harvey is correct, the dye-lot might be different, also there are times where the sample doesn't show all of the characteristics from the flooring.

      Customer Answer

      Date: 07/26/2024

      I feel like this was a huge error on the part of LA Carpet, the color of the floor went from a cream color to a dark brown. I have sent several pictures that are adequate for this dispute. This is so wrong! And yes, the flooring was agreed on with my husband Andy, He didn't pick it out. They should have told us that there was a pretty big difference in the color. And their invoices were not legible, and we believed in them and never would imagine them to do this to us after we had such a positive carpet installation. We have had to do a lot of repairs due to water damage in our kitchen. This is not what I wanted. And I don't except this. They need to fix.

    • Initial Complaint

      Date:07/10/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contracted with LA Carpet for a kitchen remodel at my Corona Home on 4/20/23 and was promised a 10-day completion date . Construction began 5/22/23. The contract was presented in different stages. $1,000 down payment, paid on 4/20/23; $25,900 upon completion of cabinets, paid on 6/20/23; $20,690 for granite/quartzite; $4,600 backsplash; and, $6,300 appliance installation. The project started wrong immediately with the installation of cabinets; thus, requiring multiple contacts with the office. The installer cut my floor tiles around the island for no reason, the island was installed crooked; adjustment to cabinets were made by inserting moldings to either prop up doors or ends, which are different in all areas. There are gaps between doors and frames. Cabinet spacing differs throughout. Refrigerator panels show metal underneath. Adjoining wood shows lines which require some type of caulking(?) to cover; floor moldings are missing, etc. Then, quartzyte was installed and was uneven around the sink and did not cover the underlayment throughout--the last straw that caused cancellation. Contacted company to repair but they claimed that they cannot fix it. This was a total nightmare of a project. So, on 6/24/23 I was forced to cancel the whole project due to poor workmanship. Now, they are trying to collect on the unfinished part of the contract, including the quartzite that the fabricator ruined, and want to reinstate contract. I refuse to pay any other amounts and fired them from this project for good. They are threatening court action. And, I must complete this project with another company immediately.

      Business Response

      Date: 07/14/2023

       

      The cabinet installation is finished including the adjustments, everything was finished on 06/28. 

      For the countertop, the material is fabricated and ready for the repair. LA Carpet is waiting for Mrs. ***** to allow us to move forward.

      Customer Answer

      Date: 07/17/2023

       I am rejecting this response due the job provided is substandard and the quality of workmanship is totally lacking.  Since there was no supervision of the job from LA Carpet, and had to complain during many of the steps in construction and installation.  As result, I was forced to hire an independent inspector to inspect.  Under separate cover, you will receive the pictures (in color) of the inspection result.  Consequently, I requesting that LA Carpet take all their materials from my home and reimburse me for the total amount paid.



    • Initial Complaint

      Date:06/06/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      LA CARPET INSTALLED A KITCHEN COUNTERTOP, THE COUNTER WAS NEVER DONE CORRECTLY. FIRST THE OPENING FOR MY STOVE WAS SUPPOSED TO BE 30 INCHES AND THEY MADE IT 31.5 AND DID NOT PUT A FILL PIECE BEHIND THE STOVE HAD TO BUY ANOTHER STOVE. THEY CAME BACK TOO REPLACE 2 PIECES OF COUNTERTOP LEFT AND RIGHT SIDE OF STOVE SO I WOULD HAVE A 30 INCH OPENING. THE RIGHT SIDE SEEM HAD A DEFECT AND THEY HAD TO COME FIX AGAIN, WHICH THEY DID (AND DAMAGED MY CABNET). THE RIGHT SIDE SEEM POOPED AND THEY HAVE HAD TO COME BACK AND FIX MULTIPLE TIMES (THIS WILL BE #5)
      THEY SAID THEY WILL REPLACE ONE PIECE OF THE COUNTER, IF THEY DO THAT THE GLUE RESADUE LEFT BEHIND TO FIX IT THE 4 TIMES PRIOR WILL STILL SHOW. i WANT MY COUNTER DONE THE CORRECT WAY LIKE I TOLD THEM BEFOR. THAT WAS IS TO REPLACE BOTH PIECES OF COUNTER.

    • Initial Complaint

      Date:08/07/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We hired LA Carpet to renovate our kitchen and install laminate flooring throughout the house. Everything was okay except the subway tile backsplash. The gentleman installing came on a Sunday and spent 9 hours but only was able to finish one side of the wall. He was not fully focused on the tiles since he was also on the phone talking throughout the whole time and only using 1 hand.
      Now that the backsplash is finished- it’s inconsistent with the grout lines and also some tiles are not straight.

      Business Response

      Date: 08/08/2022

      Our **** *** already spoke to a representative from the BBB, and explained that Ms. **** has already been scheduled for repair.

      Customer Answer

      Date: 08/12/2022

       I am rejecting this response because:


      Issue has not been resolved. Waiting on company to set up date/time for repair:re-install subway tiles. Per contractor, waiting to see if repair/reinstall will be approved by company. 

      Business Response

      Date: 09/02/2022

      Good afternoon,

      This complaint has been resolved, the backsplash replacement was completed on 08/29.

    Long Affair Carpet and Rug Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.