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Reviews

This profile includes reviews for LoanDepot's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

LoanDepot has 73 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • LoanDepot

      6561 Irvine Center Dr Irvine, CA 92618-2118

      BBB accredited business seal
    • LoanDepot

      14000 N Pima Rd Ste 150 Scottsdale, AZ 85260-3972

      BBB accredited business seal
    • LoanDepot

      12526 S Mainstreet Ste 1725 Rancho Cucamonga, CA 91739-8881

      BBB accredited business seal
    • LoanDepot

      4800 N Scottsdale Rd #1000 Scottsdale, AZ 85251-7633

      BBB accredited business seal
    • LoanDepot

      131 Greens Rd Houston, TX 77060

    Customer Review Ratings

    4.09/5 stars

    Average of 1,120 Customer Reviews

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    Review Details

    • Review fromJose R

      Date: 06/24/2024

      5 stars

      Jose R

      Date: 06/24/2024

      LoanDepot great company to work with. I highly recommend from the firts step to le last of your transactions great team to work it

      LoanDepot

      Date: 06/25/2024

      Hi **** and Rurh! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
    • Review fromShannon H

      Date: 06/21/2024

      1 star

      Shannon H

      Date: 06/21/2024

      After reading an article about the founder of this company, I decided to give them a try - and I regret leaving Quicken Loans. I am required to mail in a money order or cashiers check and they never seem to receive it on time. They are threatening Foreclosure. I am going to have to spend an extra $40 per month to do an express mail with delivery confirmation. This company is shady and it won't surprise me to see a class action lawsuit against them in the future.

      LoanDepot

      Date: 06/25/2024

      Hi ******* We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************
    • Review fromThomas V

      Date: 06/17/2024

      5 stars

      Thomas V

      Date: 06/17/2024

      In the maze of financial institutions, LoanDepot shines as a beacon of reliability, efficiency, and genuine customer care. As a discerning consumer navigating the complex world of loans and mortgages, finding a partner you can trust is paramount. Look no further than LoanDepot.

      LoanDepot

      Date: 06/20/2024

      Hi ******! Thanks for sharing your story with us. We are so glad you had a great experience with loanDepot. Please keep us in mind for any of your future financial needs.
    • Review fromLayla H

      Date: 06/17/2024

      5 stars

      Layla H

      Date: 06/17/2024

      Everything was smooth and done with consideration. Will recommend to everyone.

      LoanDepot

      Date: 06/20/2024

      Hi *****! We appreciate the positive feedback. Our team works hard to ensure every customer enjoys the best possible experience. Your review will be shared with the loanDepot team.
    • Review fromSandra K

      Date: 06/15/2024

      5 stars

      Sandra K

      Date: 06/15/2024

      Great company, integrity, honest excellence. Very professional, closed early...I highly recommend

      LoanDepot

      Date: 06/20/2024

      Hi ******! We value your feedback. Reach out to a member of Team loanDepot if we can assist you further.
    • Review fromSal E

      Date: 06/13/2024

      1 star

      Sal E

      Date: 06/13/2024

      No Communication and they will not call you back. I tried to contact them for my Results never got a call back.

      LoanDepot

      Date: 06/20/2024

      Hi *** We apologize that your experience was not satisfactory and would like to learn more. Please call our ************* team at ************ ******* or ****************************************
    • Review fromMarisa P

      Date: 06/11/2024

      1 star

      Marisa P

      Date: 06/11/2024

      Ive been a customer of theirs for a few years. I made a payment before the 30 days and it played basketball and I had to replace it. In the meantime off to credit reporting it went. 60 point hit. I called them they would not do anything. Stay away from them or make sure you are never ever late.

      LoanDepot

      Date: 06/20/2024

      Hi ****** Thank you for this review. Your experience is important to us and we take your concerns very seriously. Please reach out to our ************* team at ************ ******* or ****************************************
    • Review fromEddy D

      Date: 06/10/2024

      5 stars

      Eddy D

      Date: 06/10/2024

      ****** has been a huge help this entire process, especially given the fact this is my first home. Clear direction paired with timely responses - even available during weekends. ****** and loanDepot have been a wonderful experience. I look forward to continued partnership. Thanks for everything!

      LoanDepot

      Date: 06/20/2024

      Hi ****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.

      LoanDepot

      Date: 06/20/2024

      Hi ****! We appreciate the positive feedback and look forward to servicing your future lending needs. Please feel free to reach out to our team if you ever need assistance.
    • Review fromBridegette G

      Date: 06/10/2024

      5 stars

      Bridegette G

      Date: 06/10/2024

      Loan depot Made sure everything was in place and also taught us so many thing along the way to make sure we understood each step. I will definitely be using them again in the future

      LoanDepot

      Date: 06/20/2024

      Hi Bridegette! Thank you for sharing the positive experience you had with loanDepot. Customer satisfaction is our priority and your feedback is greatly appreciated.
    • Review fromMichelle B

      Date: 06/07/2024

      1 star

      Michelle B

      Date: 06/07/2024

      We have let them know our mother passed away and everything they have asked for they say they never got the dam information. And how the f*** can the borrower call when we have told them over and over again she passed away. Dumb f**** ********************** we have god dam dealt with

      LoanDepot

      Date: 06/10/2024

      Hi ******** -- We would appreciate hearing more. Please contact our ************* Team at ************ ******* or *************************************** so that we can discuss your situation further. Thank you!

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