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Business Profile

Property Management

FirstService Residential California LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for FirstService Residential California LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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FirstService Residential California LLC has 18 locations, listed below.

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    Customer Complaints Summary

    • 31 total complaints in the last 3 years.
    • 13 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/03/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      August 10, 2022 *** lived in a townhouse with an HOA for 32 years . Current Property Management Company is First Service Residential. There has never been a charge for a service call in 32 years. On the above date a service call was made by someone from First Service Residential (to be referred to as FSR). The only thing this person did was look at my window. That is all that was done. I was never advised that there would be a charge. I was not happy when, without being told, I received a bill for $82.50. After many phone calls and letters to FSR there is still no resolution. I should never have been charged anything. FSR is still billing me and now adding late charges.

      Business Response

      Date: 03/15/2023

      This complaint was inadvertently posted to the FirstService Residential California page, however, the property in question is in ********, and managed by our affiliate, FirstService Residential ********.  FirstService Residential California does not service properties in ********.

      Customer Answer

      Date: 03/17/2023


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      **************** ***********************

       

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