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Business Profile

Sport Club

SoCal Reds FC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sport Club.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/03/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In the month of July I went to try outs for a soccer team called SoCal Reds FC. I ended up making the team and paying 3 separate payments of $250 so that I may register and play for the team. After paying this amount, I was not provided with the services that were promised and I now believe that this team is set up as a scam. We never had any practices or any games and when I tried to contact the coaches about this, they would ignore my messages/emails or they would tell me to talk to another coach who would then ignore my messages as well. I brought this up to my bank (Chase) and made them aware of the fraudulent activity. ***** then proceeds to refund all three of the charges of $250 each. Then a few weeks later I get rebilled each of the $250 charges, which then lead me to dispute the charges again. ***** then refunded me only 2 of the 3 charges of $250. When I tried to get my money back for the final charge, I got a letter in the mail from ***** saying that the "team" SoCal Reds FC was not going to give my money back because I signed a contract saying that there were no refunds. I was willing to accept that if I had been provided with the services I had paid for, but instead, the coaches and staff took my money and ignored all my messages. It makes no sense why I would get refunded for 2 of the charges, but not the third charge, because they were all for the same services, just in separate payments. I would like to be refunded the rest of my money ($250) and you guys are my last option, because ***** is no longer helping me out.Thank you Also, I did not have an address for the business so I put the address of the park where the tryouts were held.

SoCal Reds FC is NOT a BBB Accredited Business.

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