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Business Profile

Storage Units

US Storage Centers, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for US Storage Centers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Storage Centers, Inc has 139 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/21/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      US Storage Center gave less than 30 days required for rent increase after they purchased ********************************. They also charged me two months for a protection plan, without any notification to me, then charged a $48.83 late fee on the $24 two month protection plan. I went ahead and paid the $24 they charges for the protection plan, but they said I paid late.Then subsequently charged a "pre-lean fee" for $15 on my account. They gave a $24.83 credit against their original late fee, so they say I owe $39 now. this is a rip off.

    • Initial Complaint

      Date:12/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted the business to explain I was emptying my unit on 8/22/24, which I did. I contacted again before the beginning of September to make sure they would not take money out of my checking account since it was an auto deduction. That did not work. I have called many times since, probably at least 4, to no solution. Everyone tells me the same thing, I will escalate it to the manager and he will call you. They have taken 4 months of rent from me (Sept - Dec) and I need the money back.

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My storage unit was broken into 2 times in the past month. i have made police reports but cant get anyone to phone me so i can file insurance.

    • Initial Complaint

      Date:11/28/2024

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      our unit was rented to us at $92.50 per month in August 2024. In November 2024 we received a notice of rent increasing to $190.50 on January 1st, citing "increased demand". In other words, if people need it they will allow them to double the rent because there are plenty of folks who are willing to pay it. This is price gouging at its worst, and no business should be able to get away with it.

    • Initial Complaint

      Date:11/23/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Sold unit from underneath of me even after being reserved saying its first come first serve

    • Initial Complaint

      Date:11/16/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a letter stating my lease was terminated. I called corporate office 2 xs to complain that the lights were not working. I was upset but they say I threatened someone but that is not the case I only complained. I would love to hear the recording of this phone call.

    • Initial Complaint

      Date:10/22/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Rented a storage unit Paid admin fees and first month rent Rented a U-Haul to move my stuff Took stuff to storage building Building already rented Contacted business MULTIPLE times No help offered or received Filed a police report for them being a scam

    • Initial Complaint

      Date:10/12/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 10/04/2024 I received a pre-lien notice from US storage for unit 0420. The notice required me to pay ****** on or before 10/12/2024 or lose access to my property. When I attemped to pay the notice amount the facility manager would not except my payment stating that i would need to pay ******, She give no explanation except to say it needs to be paid by the notice due date.On 10/12/2024 I called to pay by phone, and the amount had changed again, now I was required to pay ******. I believe the actions of the facility manager is in retaliation for filing an insurance claim because of my storage be broke into, and I was able to expose their false advertisment of 24 hour video security the consisted of broken cameras pointing at the ground. US Storage has violated the Business and Professions codes of unfair competition. I have filed a complaint with the ********************************, who has opened an active investigation for all of US Storage California facilities. . The Marysville facility charged me ****** more then what was required in the notice, and could be consided a theft

    • Initial Complaint

      Date:10/04/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was charged double for a storage unit and never told. When I complained about the cost being more than what I paid for a room twice the size they finally told me I was charged double. I was told a manager would call he never did. I also had problem with the first unit I rented as the day I moved in and had paid movers there no one was there open the doors and I could not get in. It took almost two hours before anyone came to open the business. I had to pay movers for two hours to sit and do nothing. I was never compensated for this no GM ever called me and after finding out about being over charged and waiting over a week for information regarding a refund for the over charge I received an automated message stating it would be four to eight weeks before I would get a refund. I finally disputed the charge with my credit card company. Now the storage company is calling wanting all the money DOUBLE charge. and threating collection.

    • Initial Complaint

      Date:10/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Went to US Storage Center spoke **** on a storage unit to fit the contents in my home that was sold. My new house would not be complete for 5-6 weeks. She helped me with the size and unit I purchased a lock. I paid movers to wrap my furniture, bag the mattresses and move the house into the storage unit. A small puddle of water was discovered a week after moving in it was brought to the property managers attention. She said it was from the outside wall she would get it sealed not to worry. Fast forward 5 weeks close on the new house movers go to pack up my belongings to move into the new hose and water has been coming through the ceiling in the Storage unit. Ruining mattresses, some furniture, clothing, boxes of pictures Ect. I immediately called **** property manager and am told thats the risk you take when you put things in storage I had paid for the storage units additional insurance. I had to leave a one star ****** review in order to get a phone call back on information on how to file a claim. **** filed the claim left out the pictures I had provided and notated it was not the storage units fault. The insurance company tells me that it only covers ***** of value. That I should of been told that you are not suppose to store ***** or more valued items. I had told **** exactly what the storage unit was for. I called the corporate number left a message for a regional manager that is supposed to be calling me back going on the 2nd week and have not heard from him. The corporate number advised me to file under my homeowners insurance they said they could not cover my items because they are not responsible for the maintenance or lack of maintenance of the storage unit. If it had been damaged during the move or a list of other ways it would be covered.

    US Storage Centers, Inc is NOT a BBB Accredited Business.

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