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Business Profile

Storage Units

US Storage Centers, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Storage Units.

Complaints

This profile includes complaints for US Storage Centers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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US Storage Centers, Inc has 139 locations, listed below.

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    Customer Complaints Summary

    • 84 total complaints in the last 3 years.
    • 46 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/02/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been renting here for many years.Years ago they instituted a "Protection Plan" fee for units that did not prove they were otherwise insured.I paid this fee on 3 units for at least a year until I could stop by with proof of my insurance.They supposedly turned off this fee for all 3 units.Upon checking my invoices months (likely over a year) later, I found that one (unit 224) of the units STILL was being charged the "Protection Plan" fee EVERY MONTH.I contacted the people at my location, they apologized and filed for a refund of extra fees and a change to remove the fee from future rent invoices.About 45 days later I received contact saying the change had been made and my request for a refund could not be sent to the card that I use to pay, but would be sent to me via check. More than a month has gone by with no check.I checked the invoice that arrived a few days ago. I'M STILL BEING CHARGED THE EXTRA FEE. I cannot NOT pay the fee as I pay via computer, which does not have an option to set the amount paid.I have AGAIN called the local management, they have again done whatever they can and have send another message to corporate. Rent is due in 3 days, and once again, I will be forced to pay the EXTRA FEE or my unit will become delinquent.I want the fee removed.I want my refund.I do not want to be required to pay an extra fee, just because I pay on the web.Thank you,-- ****

    • Initial Complaint

      Date:07/19/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Early in 2024 I rented a unit from ** Storage, ******************************. I was notified that homeless had set fire to a unit down from mine and I had smoke damage. After moving to a new unit I decided to end my contract in March. The email from them said it could take two months to get a refund. I waited three months and nothing. Went to the facility on July 8 to ask why there was a delay. Assistant Property Manager ********************************* said she would investigate. I heard nothing for two weeks. I finally went to the facility on July 19 to say I was taking the matter to small claims court. Magically they said the refund was being processed. Not sure if it will come but the disrespect this company shows for its customers along with allowing homeless to live on the grounds makes this a business all should avoid.

    • Initial Complaint

      Date:07/17/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In February of 2024 after my mother was found deceased we discovered that she had a storage unit located in ****, **. We contacted what use to be Lasalle Storage in ****, ** to inform them that she was deceased. They stated that they would need the death certificate to clear her account. We were informed that once they received the death certificate her belongings should have been released by the customer rep that we contacted recently. However, that didn't happen. Now the people at the physical location are refusing to give us any information about my mother's things. Also they stated there wasn't a corporate office and that the one in waco was the only one. This business is practicing dishonest and unethical practices. We deserve to know what has happened to my mother's things.

    • Initial Complaint

      Date:06/26/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 05/31/2024 Notice of Storage Rental increase. On the document the storage gave me it states I'm paying $*****. But I am paying cash ***** and that does not state on the document. the rent increase is stated as: ***** to ****** per month. and if I am participating in protection plan/ insuranse it will be and with applicable tax ****** starting July 01, 2024. Under california law what is the rule on how much a storage unit increase can be added yearly?I want this company audited. (FORT self storage - *************************************** ***********, Ca ***** ************** **************************************** www.usstoragecenters.com Assistant property manager: *********************************

    • Initial Complaint

      Date:06/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have rented a storage unit (unit 908) from Ready Storage for over 5 years. The rate is more than double their advertised rate. On numerous occasions I've received the late notice wiithin the same day and within 30 minutes and the rate is increased within 30 minutes. They have yet to clarify why and how they can send a late notice with two rates within the same day. The manager laughs whenever my daughter complains and requests clarification. We have yet to be given clarification on the two invoices with varying amounts.

    • Initial Complaint

      Date:06/21/2024

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Proof of wrong date given. When asked again was told our property was sold at auction before date that was told to pay

    • Initial Complaint

      Date:06/07/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      SafeNest Storage on Beattiesford Rd. ************ will not refund my ***** storage unit security deposit. SafeNest storage bought out previous company and doubled my storage unit rate so I cleaned out my storage unit in April 2024. I have sent many emails to manager and was told that I will receive payment in 4-6 weeks. It has been 2 months and I have not received my ***** security deposit.

    • Initial Complaint

      Date:06/06/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I rented out the smallest storage at us storage center in ********* , I fail behind about two payments because I was homeless at the time. I reached out to the storage facility and told them my situation and that I had half the money and will pay the rest in the next week. The lady at the front desk was very rude and said they don't accept partial payments and it was nothing I could do but pay the full price.aftet a while I noticed they kept adding late fees so I tryed to reach out and finally spoke to the manager who was very rude also and threatened to sell my items , so I gave up and told them to throw the things away and he said they werr going to do that . Today I checked my email and they have been charging me fees also late fees for the past year without my knowledge forcing me to pay almost 1000$ dollars at once. This company is very fishy and money hungry , I will be filing a lawsuit for these charges because the owner lied and added illegal fees to my account.

    • Initial Complaint

      Date:05/08/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Have tried to cancel my storage unit multiple times. i have emailed and called 4 times, and they keep pushing it off to a manager who will not answer. there is no person onsite. I just want my unit canceled and my May payment refunded.

    • Initial Complaint

      Date:05/01/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The storage fislity where I rent has been taking over bye new owners in witch no prior notice was given to the renters whit that said I was evicted for no reason at all the reason they gave was I was hear to much during business hours I have never had a problem I am never late on my rent and a long whit me 3 other people where evicted along with me and they where able to stay because they rerented in some one else name alone whit that there have been about 6 brake ins there are no cameras in the facility that work there is no security and the employees here are very rude and disrespectful and we also have a lot of problems with discrimination in this facility I'm taking them to court and would like to make this complaint that way I can be compensated for my time energy and unlawful eviction I never went against my lease I've been a good tenant and I feel I'm being discriminated against and I'm seeking legal help and would like to know how I go about doing so I'm going to submit some pictures from around here to show exactly what we're dealing with here I left several messages for corporate and not one person has called me back and this has been going on for about a month now and they think that they can do whatever they want because nobody does anything about this hopefully this will I'm going to submit pictures of all the stuff that's going on around here people to be in their unions and then working on their cars disorder the opening broken into holes in the fences

    US Storage Centers, Inc is NOT a BBB Accredited Business.

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