Storage Units
US Storage Centers, IncThis business is NOT BBB Accredited.
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Complaints
This profile includes complaints for US Storage Centers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 84 total complaints in the last 3 years.
- 46 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:10/06/2023
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
** Storage (***********, **) has been charging my credit card when I moved out of my storage unit around August 19, 2023 after I had called The Storage Unit to cancel my unit. I was told my unit was canceled and no further charges would occur to my card upon moving out. I expect a full refund of the charges Oct 1, 2023 of $116.50 and Sept 1, 2023 $116.50 for that is $233 of Fraudulent Charges that I did not authorize upon not having a Storage Unit after my "Move Out" in August 2023. The Storage Unit has no locks to turn in or keys for everything was done through an App on a Phone to Access Unit. I discovered this charges upon reviewing my Card Card Statements for September and October 2023. I have never had any phone calls from Storage Unit since my "Move Out" requiring anything else on my end after I made the "Move Out Phone Call". The Company has been bad experience in employees not telling you things correctly though the facility is nice. When I first got my unit in July 2023; I was told show up at office hours to setup my phone for access; and when I showed up at 9:00 am as posted on website and front door; I found a sign that said "Will Not Be Back Till 3:00 PM". I called the number on the door in which the Service Representative said 'That's not right there should be an employee there'. After being on the phone the Service Representative called someone in which an employee showed up 20 minutes later to unlock front office door and then was able setup my phone to access unit that I reserved online two days before.Now I have my Credit Card being charged after I had Called The Storage Unit to Cancel My Unit and Moved Out in August 2023. The Person was on the phone with me for about 15 minutes when did "Move Out Process".I seek a Refund of $233 and Stop Of All Future Payments Onto My Card Since I Moved Out.Initial Complaint
Date:07/21/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was charged for a full month of storage rental, when I was quoted that I would be prorrated for the month of July. I gave notice to the ** Storage at the ********** location on June 20th of my intent to vacate. I was told that I needed to give 10 days notice, in order to avoid paying July's rent. However, when I called on July 2nd, I was informed that I owed the entire month of July's rent. I asked to speak with upper management, and never received a call. I called again on July 5th, spoke with an individual who told me that I "would have to pay all of July's rent, because it was now July 5th" and "the cutoff date to avoid paying the full month's rent, is July 5th". I only waited because I was promised a call back from the property management regarding prorrating, move out cost and giving 10 days notice. I would like to be refunded the $183 for July, as this was taken by autopay off my debit card. I was with this storage for almost 10 years, and I am quite shocked at how I was treated during this process. I kept on good terms with property management and staff, who greeted me personally, remembered who I was and wished me well every time I visited. Up until me terminating my rental contract, the customer service was honestly fantastic over the last 10 years. I live on a fixed income and I did not budget to have to pay July's rent. I was told verbatim that I would not have to pay, and I moved out before the end of the month.Initial Complaint
Date:05/08/2023
Type:Order IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have rented three storage units from US Storage Centers since their purchase of my original storage company, Sentinel Mini Storage. I have rented the units since ****, and had a 100% perfect experience and relationship with Sentinel. Then the horror began when ** Storage took over about 5 years ago. They removed the on-site live-in person, which reduces security. They have made few if any improvements for the renter. There is still no air conditioning in the facility. They refuse to return a phone call, and refuse or to give a renter any phone numbers or contact information to a management person above the Site Manager. And to top it off, they raise the rates twice a year by 9% each time. They consistently mess up my on-time payments made to them, give me erroneous information about payments, and won't allow me to speak with anyone who can fix it. The main Corporate phone number just refers you back to the Site manager who has caused, or refuses to repair, the problem to begin with. I personally have been spoken to abominably by a Site Manager, and begged for someone to listen to the recorded conversations, but I was told to deal with the Site Manager. The Site Manager told them I was the problem, and told me he would NEVER help me. He was eventually fired, but only after his failing to follow procedure set down by upper management, whoever they are. I was never apologized to, or compensated for time and expense because of the Manager. ** fact, they raised my rent. There is ZERO transparency in this company and they are abusing customers continually, verbally, monetarily, and otherwise as shown on this site by many other consumers. I am planning to go to our local news station and report this Company, as no one else seems willing to expose them to the public and other agencies. Move you say? After 41 years and $250,000 in payments, I have paid for the entire building my things are stored in, and deserve to be treated responsibility, fairly, honestly, respectfully, and with legal fairness by US Storage Centers. Today, I have been waiting for a return call for a week, have called the Site Manager three times, and still no one returns my calls about an incorrect recording of my payment. The people at the top of the Company need to become interested in the business they lead, and make sure they are responding to the people who are making them rich. What do I need, immediately? Upper Management's REAL contact phone numbers, return phone calls, correction of the incorrect payment record created by us storage Centers, and for the Company to devise a monetary reward plan for those loyal renters who have paid them for 41 years!Initial Complaint
Date:04/05/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been having problems with this storage unit in *********** ******** *************************.. I call never get an answer. so on today I came the ** storage on ************************* to make a payment on my unit..$52.50. The gentleman is working told me he did not have the exact change back.. he asked me could he forward the remainder of my change for the next month payment I suggested him no and he said can you come back I should not cannot do it I said I'm wasting gas and then I'm calling and getting no answer this is getting to be ridiculous. Could you have the district manager of this area to contact me ASAP ************. Before I left out the guy told me and I told him I said I can't pay it tomorrow because if I pay it tomorrow I have a late fee he told me that he will wait the late fee but my thing is why you don't have no change why all these problems that I'm having with my unit I never had no problem like this out of the 15 16 years I've been using my storageInitial Complaint
Date:01/10/2023
Type:Service or Repair IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Starting in May 2022 I obtain unit **** to store items for $126. Since then the price flucuated each month without detailed billing and no justification. I recently emptied my unit and contacted them about a partial refund. When I reviewed my bill that was initially $200, I found that I was charged $281. This business is practicing unethical and bad billing and therefore is stealing money from countless people. Furthermore, they require insurance to be added to the bill, not optional. Furthermore, they allow customers to obtain units on any day within a month but they are unable to allow a person to terminate their unit. This practice allows them at times to double charge for units that are emptied in the middle of the month and obtain a new customer. Finally, according the website, you can activate AND de-activate auto pay through their web portal. This is false and you CANNOT de-activate auto-pay through the portal further possibly charging customers for unwanted billing.Initial Complaint
Date:10/24/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have been a customer with them for years and ever since covid they have been really shady charging more charging late fees very fast and charging multiple Lien fees and pre lien fees and many exorbant fees that are unfair and unjust.
I was a month behind cuz I lost my job and started new work and I coo texted them and let them know the situation and then the next couple days they added another month due and I called and spoke with someone Saturday three weeks ago because the automated system was forcing me to pay two months which I couldn’t even tho the new month had just became due but wasn’t late I called in and asked if I can just pay one month, the guy said yes that they have to do it manually but the mana gate would call me back because all I wanted to do was pay half that day and half in few more days and be current when my check came. I waited and waited for the manager to call me back. Never got a call back after 3/4 emails and asking what’s going on I get a rude response that I have to pay the balance in full and they can’t take partial payment, which isn’t true they’re just trying to screw me.
I have b and n a customer for years and just hit hard times lost my job cuz covid and all I wanted to do was pay half balance that day and then other half that just became due in a few days which I would be current.
They just want to keep adding fees and now I tried to go and pay full balance since I saved enough money to pay the full balance and now it’s saying I owe a “60” dollar advertising fee and they’re going to auction off my unit but it’s only a month late and I’ve been trying to pay they just wouldn’t let me pay one month and another month a few days later cuz they want me to pay fees and Rack up the fees this is unethical and really un fair especially because I have been a good lying customer for years
All I wanted to do was pay my 325 balance one month that day and next month in a few days when I got paid and they wouldn’t let meInitial Complaint
Date:09/23/2022
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had a storage unit at Us Storage Centers ******************************************************** moved out May 30. My deposit of $150 was not returned.From January 2022 - June 2022 I was charged a fee for insurance/protection fee. I provided my insurance documents that covered my rental unit that excluded me from this fee.I was charged December - May $12 and June $18.45 for a total of $78.45.I am due a refund of $228.45. I was told by the district manager that I would receive it by June 30.When I did not, I followed up via email and phone calls. I was told I would have it immediately, the first week of September. I have not received it.Initial Complaint
Date:09/07/2022
Type:Product IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I made reservations for a unit. I called in to pay for unit and ask representative 2times before giving my credit card number if it was a specific unit#**** because I knew I had multiple reservations. He assured me I was paying for unit #****. He sent me contract for Unit#****,I said sir this is the wrong Unit# on the contract. He said he would change it and resend contract,then he disconnected the call. I called back and spoke with another representative who said only the Manager at the location could change the unit #. I then called the location and spoke with **** who said he is the Manager. **** said he would not change the Unit# nor would he allow me to come in finalize the contract. He said he would not rent me a second unit. I have since received an email from ************************************* say I'm being mailed a refund of $95.46.My credit card was charged $122.50 not $95.46. Also the refund is being mailed to wrong address. I have emailed them 4 times about correction of Amount refunded and correct address of mailing but have received NO RESPONSE.Initial Complaint
Date:08/05/2022
Type:Billing IssuesStatus:UnansweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They told me if I moved by August 5 I would not occur the price of full month I paid the month in the event I was unable to meet that deadline when I move out on the 5th I was advise I was still paying for the month for paying in advance. On top of that I had to complained that I now have an issue with cockroaches that were not there a week prior when I checked on my items. I was advise I was in the valley but I did not have this issue prior and only had unit for three week. They stated they would send complaint to district manager.
US Storage Centers, Inc is NOT a BBB Accredited Business.
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