Reviews

This profile includes reviews for US Storage Centers, Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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US Storage Centers, Inc has 139 locations, listed below.

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  US Storage Centers, Inc

  2201 Dupont Dr Ste 700 Irvine, CA 92612-7521

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  US Storage Centers, Inc

  14528 Edwards St Westminster, CA 92683-4900

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  US Storage Centers, Inc

  660 Newport Center Dr Ste 1450 Newport Beach, CA 92660-6452

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  US Storage Centers, Inc

  3813 Mesa Grande St Bakersfield, CA 93304-6238

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  US Storage Centers

  193 S Main St Middleton, MA 01949

Review Details

• Review fromElisa d

  Date: 10/27/2024

  1 star
  US Storage Center on *************** In *************** is the worst storage facility Ive ever encountered. Im not writing a review because of the astronomical price increases although they did increase the rates ridiculously. They have homeless people renting and living in the *****. It is not a safe environment, so much so that they had to post notices reminding people not to bring weapons, guns, or knives on premises. The absolute worse part is that they have a severe rodent infestation. They claim that theyve handled it and no one else is complaining but just not true. I moved from one unit to a different one on another floor that they said dont have any mice problems. Come to find out that they did have an infestation on that floor too. The 4th floor smelled so terribly of dead rodents that it was unbearable.the 6th floor smelled fine but surely was also infested. I found dead mice in the sticky traps in both units multiple times. The manager said that they were not putting sticky traps anymore because that is why the mice kept returning. The truth is that they want tenants to have proof. Baby mice too. I have had tons of things damaged. When I finally left I was told they would prorate the unit due to the situation. They didnt. **** claimed that I missed the option for that by one day and that he would have to contact someone to see if it could be refunded and that if so it would be by check. He promised to follow up with me. He ghosted me, I called every single day, I emailed and left messages repeatedly and he never responded. Not even to tell me that it wasnt possible. This place is the most unprofessional, unsanitary, unsafe establishment Ive ever experienced. I also reached out to corporate and they never got back to me. **** - property manager also refused to have his boss reach out. Stay far far away from this facility.

• Review fromNicole H

  Date: 10/19/2024

  1 star
  Do not work with US storage. Very rude Staff. Closed during business hours, you will not be able to access your unit

• Review fromCurtis C

  Date: 10/15/2024

  1 star
  I rented a unit from this business online, but when I went to the facility, the building with the unit I had rented was taped off. It is inaccessible. I have called and left messages, and I have sent emails. All have gone unanswered. Do not rent from this business.

• Review fromRachel C

  Date: 10/12/2024

  1 star
  They're pure evil. They did the thing where the increased my rent nearly 50% a couple months into my lease.Then they pretended that they hadn't received ACH payment (thought their website confirmed it was successful). They did this a second month, though I provided bank proof of payment literally 6 times.They tacked on additional fees for their errors, which I refused to pay because they weren't *********** they're threatening to auction off my things and literally paying for Certified mail to return full payment that I've *******'s an insane way to run a business and doesn't seem motivated by...anything? I mean, they are evil, and they're also incompetent, but consistent behavior that alienates and unfairly charges customers - and literally paying extra money to send someone's perfectly good payment back - is obviously not the way to run a successful business.I'm suing them, and look forward to their inevitable downfall seeing as the way they treated me seems to be the norm.

• Review fromstan b

  Date: 09/29/2024

  1 star
  Look at the most recent reviews. Same old bait and switcheroo. I moved in Aug. 2023 and signed lease for $187 month. After only 2 months I was increased to $223 month. I was just notified first of Sept. my rate was going up to $305 month starting Oct. 1. That will be an increase of almost $120 in only a year. I called to discuss my increase because it is price gouging in my opinion and was re-directed to a call center. I left my name, number and reason for the call and was told the manager will call me back right away. No one called me back. They will not call you back if you have a complaint. Only reason I was willing to pay a little more was to be able to wash my rig at the facility. The wash station has been out of order for several months now and last I asked they have no plans to fix it. Everytime I go to use my rig the entrance gate is wide open so everyone and anyone may enter at free will. No security what so ever other than the cameras. The covered parking areas have piles of leaves, dirt and debris all over. I tried using the dump station and it was full and the faucet leaks and sprays all over you when turned on so you better bring and wear boots as the area is very muddy due to leaking faucet. Many storage facilities in just the ********, *******, ********* and even **** area that are much cheaper. You will get a good price when you first move in but within a year you will be paying more than you ever thought possible. No loyalty rewards here. Maybe if a few people notified the Better Business Bureau and/or the ********************************* and complain about unethical business practices something may get done about it. Definitely needs to be investigated. You all have been warned. Good luck.

• Review fromGlenn K

  Date: 09/25/2024

  1 star
  0 out of 5 stars. Started 10/22 @ $55., now $85 for a 510 unit. Was told by agent to expect a price raise every 6 months. New customer still get $55 price. FF score is accurate

• Review fromChris S

  Date: 09/13/2024

  1 star
  Zero out of ten, do not recommend. I tried to file a complaint. I got a unit in June of 2023. When I arrived, I had no unit. Then 2 units with 1 already occupied. Offered a different price than I signed up for over the phone and was not given my 2 month discount for which I donated to cancer research. They always offer 50% off for 2 months so I don't know if I actually donated to a cancer research fund either. I was charged 3 times on my credit card which went thru and had to be credited thru the company as prepaid. My unit is supposed to be a 5 x 10 but in actuality it's a 4 x 7 that angles into 4 x9 in the back corner. So I'm paying more than I was supposed to for a smaller until than I agreed to. I was told on that manner from the employee "Well I didn't build the building." No one has ever come down in this time to verify what I'm saying about the unit being the wrong size. I asked to speak to a higher up position and was told the regional ** would reach out. I had to call every 2 or 3 days for weeks to get him to respond. And all he did (willing to do) was credit my money I already paid anyways for the next months fees. Then there's the rate increases. I got my first one after about 8 to 10 months so I guess I'm lucky. Or maybe since they have a huge number of calls/emails/personal visits they extended this timer as to not anger me more. My unit went up 50%. I argued that inflation isn't that egregious and that this was just bad business/greedy. I said I'd pay x amount even though I'm still/have been paying more than I agreed to for a unit smaller than I agreed to. Took 2 months to resolve. Got the negotiated price. 40 days later I got an email saying I'm due for a rent increase. So I'm moving into another 5 x 10 unit in the same building for 22$ for 2 months with the special, 41$ after and they will now lose money from what Ive been paying for over a year. False advertising, bait and switch and horrible communication. Avoid at all costs.

• Review fromLeonard P

  Date: 09/06/2024

  1 star
  The worse business ever. When you call the store you could never get anyone directly. The answering service always answer never get the property manager. Since I been keeping my property with this storage company they cant keep property manger long this is the 4 property manager I have seen. Then they charge a flat $20 late fee which is ridiculous its been only one day late. Please please dont go with company its horrible, I dont wanna leave no stars they dont deserve any.

• Review fromTanye J

  Date: 09/05/2024

  1 star
  I've been with them for the pass couple years I rent an rv space in the ********. Location The manager is pretty good there. But I am unhappy with that price Increases which is Very outrageous. I was in one unit space and I had to move to another space because the increase was beyond what I can afford. Seems like the rent keeps going up every few months.I get it they have to make there .money . But it's very outrageous to jack up rent 200 and just a 30 day notice. I asked to be moved to other unit cheaper I was denied because I moved before and they don't allow me to move anymore on the property which I don't understand. When my spot increased and it's unaffordable. I'f you are looking to rent from them beware they will charge u cheap to get you in once you there u will be playing a A fortune. They have to do better if it was UP to me they will not get a STAR at all!!!

• Review fromPaige Z

  Date: 08/26/2024

  1 star
  Corporate greed at its finest. Price increases every 6 months after you sign up. they should be disclosing this up front. There is no overhead light in these units so you will have to bring flashlights, yes, multiple to find your things. If you rent here, just make sure you move out within a year. You've been warned.