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Business Profile

Training Programs

Newport Exchange Holdings Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Training Programs.

Complaints

This profile includes complaints for Newport Exchange Holdings Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Newport Exchange Holdings Inc has 4 locations, listed below.

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    Customer Complaints Summary

    • 15 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:03/20/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      At the *************** facility I was "highly encouraged" to put down 10 percent of a $6,000.00 "student loan" which turned out to be a personal loan at a fixed APR OF 13%. Instead of the 10 percent, I put down roughly $200.00. The staff laughed at me and made me feel like I'm an idiot because I argued against "their required 10%". Not only did I not want to sign the loan, but the staff also told me I'd be investing into a "school" where I'd have access to staff 24 hours a day and promised "I'd have an instructor sitting side by side to help me through the learning process" not only was this too a lie but so was the "student loan". When I called the loan company (******************** Servicing (UGA)) they advised me I couldn't request a lower apr and that it was a personal loan and not a student loan. OTA also uses ************************** **** As the retail seller. I made three documented attempts to cancel this loan before the 3 days that *** offers for buyers remorse cancelation. It took all of the final 8 hours within the 72 hours for me to reach "customer service" which was a trained staff member to talk me out of cancelation. Everytime I wanted to cancel I was "encouraged to stick with it" and I could one day quit my job with what I learned from them. However, they are "CLOSING THE LOCATION DUE TO LACK OF STUDENT INTREST". So now I'm out $195.29 each month because I use a limited access online "schoolhouse account" that is limited to a specific number of XLT (extended learning track) studies or a limited amount of online course lessons or even limited online *************** where I'd login and be taught how to use the patented Clik program, which I dont understand how to use. *** only offers day time labs where I'd have to lose time from work to go to their facility and risk my job to learn their program. My start date was December 11, 2022. When I asked about the previous FTC lawsuit I was told "everyone has a past". Also no class action waivers.

      Business Response

      Date: 03/24/2023

      Dear ****************, 

      Thank you for forwarding the communication. We referred this to our specialist team member and he and ************** are in discussion with the goal of bringing this matter to a mutually agreeable outcome based on the facts of the situation. We are committed to resolving fairly. 

       

      Sincerely, 

      Online Trading Academy

    • Initial Complaint

      Date:02/21/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      May 3, 2021 I signed an agreement with *** to attend (3) Courses the class Core Strategy I registered for was 5/22-27/2021 I didnt attend this course because of illness and never registered for, or attended any other of the classes. I Contacted the school the 1st week of June 2021 to cancel the Agreement, I was told by the school Office I could always Extend the classes and dates of the classes but that the financial Obligation could not be canceled.In Jan 2022 I contacted the *** office to try and get some financial relief by adjusting my payments and were told none could be made, within a few days I called back to the *** offices and Demanded to speak with someone in Management and if not That I would put a halt to making any more payments. The first week of Feb 2022 ********************************* called me, I was Told that the contract would stay enforce but though a continuing conversation we agreed to halve the monthly payments from $700.00 to ****** monthly. Document attached In Oct 2022 I again contacted ********************** with a proposition for *** to accept the $8,000.00 Ive paid.In tuition plus the $2,400 in cash down payment and to drop What is considered my outstanding obligation of roughly $8,000.00, ********************** again stated that the full amount was due and expressed that the discounted deal I received by bundling the courses saved me $5,000.00. None of this Discount was ever mentioned or expressed to me in the contract or literature. Just the opposite

      Business Response

      Date: 03/03/2023

      Dear ****************, 

       

      Thank you for forwarding the correspondence. Of course, we are saddened to have received this complaint.

      We are looking into this matter with our team and will respond again accordingly. 

      Sincerely, 

       

      Online Trading Academy

    Newport Exchange Holdings Inc is NOT a BBB Accredited Business.

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