We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Exercise Equipment

My Gym USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a set of adjustable dumbbells and only received one adjustable dumbbell off of the website ******************************

  • Initial Complaint

    Date:10/31/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchase 10/30/24, ~9:00 pm C.S.T. Immediately after purchase, the company sent me an FAQ document. At the bottom of the document it stated that "1 pair" of dumbbells referred to the one bar, one set of weights and the plastic base of one dumbbell. The photo at the time of purchase stated "1 set" and showed a picture of two dumbbells. I immediately requested the order to be cancelled. So far the only response I have received are automated emails saying they will get back to me in 2-3 days and a separate email stating that my order was "shipped" at 7:00 a.m. C.S.T. on 10/31/24 via Fed Ex, though that is impossible. *** Ex only collects freight in the late afternoon. The "shipped" represented someone creating a label in the *** Ex system.

  • Initial Complaint

    Date:08/27/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I originally was a victim of buying what I believed was a set 2 of dumbbells only to receive one, like many other people have apparently. However I decided that despite my not wanting to give this company any more of my business it would be easier to just order a second identical dumbbell then to return the previous one and order a set from somewhere else. When I ordered the second dumbbell I was quoted a shipping estimate of three to five business days. Well it's been 3 weeks and my order still hasn't shipped yet and despite several emails to their customer service I cannot get any indication of when my order will ship. This company clearly operates on deceptive practices and cares little for customer satisfaction.

  • Initial Complaint

    Date:04/17/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I researched adjustable dumbbells and was looking for a set. On their website, there were photos of one ******** and two, with the photo of two being a set and more expensive. I sent an email to confirm they would send two, and was informed they would still only send one. I have asked them to cancel my order and refund my money. I have yet to hear back from them. I wish I had done my research ahead of time: others have been scammed by this company as well. Additionally, in email, they call themselves "Premier Trust Store."

  • Initial Complaint

    Date:01/26/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered what I thought was a set of dumbbells for $200 when I got my delivery a month later, I only received 1 dumbbell. I have tried to email them (computer generated response) and cannot get through on the phone I know I will never get my money back, but i just want to make sure this does not happen to anyone else

    Business Response

    Date: 02/09/2024

    Thank you for contacting us. We hope you're having a good day so far!
     
    Please be informed that we have tried to pull up your order for us to assist you further with your concern, however, we are unable to locate it.
     
    We have more than ****************************************************************************** locating your order the soonest time possible. May we please request that you forward the confirmation email you received upon order completion.
     
    Our system sends out the confirmation email to your nominated email address upon check out with details of the order and the store where the purchase was made. Forwarding the confirmation email to us will expedite the process of locating your order for us to efficiently assist you with your concern.
     
    Please know as well that the email address *** or *** not be the same as your PayPal email address.
     
    I hope to receive the details requested from you at your earliest convenience.
     
    Thank you very much.
     
    Kind ************************************** Champion

  • Initial Complaint

    Date:01/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My wife purchased me what she thought was a set of 2 dumbbells from My Gym USA for Christmas. However, when it showed up, there was only 1 dumbbell in the box. The listing is priced and discounted from what is normally the cost of 2 dumbbells and shows 2 dumbbells in multiple pictures. Only after looking closer at the listing did we notice that way down in the specifications it states that only 1 dumbbell is included in the price. The phone number listed on their website seems to be inactive and communicating with them via email initially only got me automated responses and now they refuse to acknowledge my request to the return the product. First, they offered me a 5% discount (refund) on the purchase. The latest email says they can't actually do that and are now offering 20% off a future purchase. I don't want to give these thieves any more of my money. I simply want to return what my wife purchased for a full refund and not have to pay return shipping.

  • Initial Complaint

    Date:01/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fraudulent website and advertising.they are advertising a set of two items, charging for a set of two, but only sending one.Unresponsive customer service.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Places an order, they sent 1 of 2 items. Id like to return and be refunded. Their website list a phone number and email address that do not work.

  • Initial Complaint

    Date:12/09/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On November 27, 2023, I purchased a pair of 552 Select Heavy Duty Adjustable Dumball Set for $199.99. There is a picture for that advertisement online. I also received a discount price to bring my price to $184.99.When I received my order from My Gym USA and opened up the box to my surprise there was only one dumbbell when they were advertised for two. I want my second dumbbell by ****. Now I won't have a Christmas present for some deserving *********** student.If I can't get the second dumbbell I want to return it and my $184.99 credited back on my credit card. Also a free shipping label.This company is violating consumer rights and the ************************ regulations.Please help. Best,*****************************

  • Initial Complaint

    Date:11/21/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My husband and I ordered the 552 selectable dumbbell set for home 52lbs and the wrong item was delivered in its place. I instead received a Mulit-functuon Adjustable Dumbbell-Barbell-Kettlebell barbell set. I would like to return the barbell for a refund. We have been reaching out to the business for weeks. They are ignoring our emails. Their phone number is always busy.We want a refund. We did not receive the product we ordered.

My Gym USA is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.