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Business Profile

Exercise Equipment

My Gym USA

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Exercise Equipment.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 63 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/13/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a "set" of adjustable weight dumbells on this company's website Aug 1, for $218.90. This included expedited shipping. After repeated requests for delivery updates, I never received any response. A package was finally received on Sept 9, 5 1/2 weeks later, but contained only one dumbell, not a set. I immediately contacted them again and no reply for weeks. When I did finally receive one it was from a separate company, not "My Gym USA" and claiming that my purchase only included one dumbell. This is bait and switch, false advertising and fraud.

  • Initial Complaint

    Date:09/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a set of 552 dumbbells from them. They only sent one. *** contacted them several times they never answer the phone. I would just like the other dumbbell or a refund. I tried to get a refund through my credit card and of course because they didnt send me some thing my credit card canceled it, but they only sent me half of what I ordered.

  • Initial Complaint

    Date:08/24/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order for a set of dumbbells, indicating multiple dumbbells. After the fact, I notice that they indicate in small lettering that the set only includes 1, which is clearly deceptive. I then placed a second order for the same product as I need 2. They are supposed to ship within 5 business days and 4 weeks later I have not received anything. I asked them to either cancel the order or ship the product. They finally canceled one of my orders, but will not issue a refund with no explanation why. They say that the other order will be shipped, but have provided no tracking number and no evidence that they have shipped it. Upon reading comments by other customers, it is clear that this is a pattern and they are not a legitimate business. They should not be allowed to operate as such.

  • Initial Complaint

    Date:08/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a dumbbell "set"... never got an order confirmation.. then received only one dumbbell 2 months after the expected delivery and the debit from my account. cannot get ahold of anyone at the company by email or phone.

  • Initial Complaint

    Date:08/04/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered dumbbells from this business on June 7,2023 and have received nothing. No shipping confirmation, nothing. I have contacted them multiple times for an explanation and refund and no one has returned my calls or emails. I looked them up and others have said this is a scam company and from my own experience, they are. They owe me $200 for a pair of dumbbells they never sent. They stole this money from me. I also filed a fraud claim with my bank and will upload a screenshot of the email sent to my bank.

  • Initial Complaint

    Date:07/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an online order on 6/11, was charged on 6/12 and website stated delivery would be by 6/16/23. I've left voicemails, sent emails, completed their online contact me page and received no response to any of those methods to find out where the order is. I wish I had come here first to see all the same complaints. How is this company still in business?

    I would like the item delivered or if that is not possible, then refunded ASAP.

  • Initial Complaint

    Date:07/03/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company is a scam! Do not buy from them. I have called multiple times to get a refund on a purchase. I have even tried to dilute the matter with my bank and because the company will not respond to anyone’s calls or complaints, my bank has not reversed the charge. Do not buy!!!

  • Initial Complaint

    Date:06/21/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Deceitful marketing. No customer service. Did not deliver on promised time. Does not reply to emails. Obvious scam.

  • Initial Complaint

    Date:04/03/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am truly upset I didn’t look into the business before purchasing. I ordered on 3/20/23 for 3 day expedited shipping and have not received any info on my order. It’s been about 2 weeks now. I have emailed and tried calling but haven’t got a response. Very unprofessional and I am so disappointed I didn’t do more research before ordering.

  • Initial Complaint

    Date:04/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought new item and tried to return. They won’t return emails for return. No way to return the item.

My Gym USA is NOT a BBB Accredited Business.

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