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Business Profile

Liquor Store

Liquor Stars

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquor Store.

Complaints

Customer Complaints Summary

  • 23 total complaints in the last 3 years.
  • 21 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Company doesnt respond. They havent sent me product I paid for.

  • Initial Complaint

    Date:06/25/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 13, 2025 I placed Order # ***** for Shipping Protection ($18), two bottles of Crown Royal 12 Year ($58.99 each) & a bottle of Crown Royal Honey ($379.99) for a total of $515.97.I finally received the two bottles of Crown Royal 12 Year after several emails and phone calls. The Crown Royal Honey was supposed to be included but was not. I have sent several more emails and called and left voice messages with no further response. Now when I call the number, it has been disconnected.I would like for them to either send me the Crown Royal Honey or refund the $379.99 I paid them for it.

  • Initial Complaint

    Date:05/14/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order on 2/19/2025 for $473.45. The business never shipped any of the items. I reversed the credit card charged and the business claimed to the credit card company they shipped my items, and the credit card company reversed the charge. As of 5/14/2025 I have not had anything shipped to me and I'm still disputing the charge.

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was shopping on the liquor stars website. I clicked on a link that took me to a page that showed an item for sale. I attempted to use their chat feature to find out what their fastest shipping time was. No one would respond to their chat feature. Then when I checked out, there was an option for expedited shipping which I chose. I then purchased the product.I then attempted to follow up with the customer to obtain a ship date. I got no response from the customer from my first two emails. Finally, after my third email they responded. When they responded, they told me that the item was not available for shipment and that it was only a pre-order. I told the customer that unfortunately., if the product could not be shipped right away, then I couldnt use it because it was for a birthday gift and that was also why I chose expedited shipping.The customer said sorry you cannot cancel the order. I told him I had no use for the product and finally he told me that if you canceled it, you were going to be charged a 15% restock charge.. I told him I thought that was crazy because there was nowhere that showed the orders were non-cancelable nor for pre-order. He then said that all the way at the bottom below where you order the product in a separate description that it said it was for pre-order only. This is deceptive and immoral. The entire buying process was above this area and the pre-order was in small print below.. Theres no reason I should be charged 15% restocking fee on this item as no where ****** where you order the product did it mention anything about 1. Not being able to cancel and 2 that it was a pre order even thought I was charged expedited shipping. I am also including screenshots of the exact pages scrolling from top to bottom where I ordered the product again showing nothing.

  • Initial Complaint

    Date:04/28/2025

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I made the transaction from Liquor Stars on 4/15/25 for a total value of $394.68 The business is lacking in response, and also very minimal, outright lying about when the package will be shipped, I have asked 3 seperate times for updates with not one single update, the final time I asked, I said I would initiate a chargeback if I do not receive any updates, they replied with they had sent me a refund today, however, I do not see this refund. I have also noticed a number of fake reviews as well as people experiencing the same issue I am having mixed in. The problem item is 108.99$ and total shipping was 68.69$, I would like to be refunded for the shipping as well.

  • Initial Complaint

    Date:04/08/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered three bottles of rare bourbon (two separate orders). One was canceled and money refunded. The other order never arrived. Despite several emails and phone messages, the store has not refunded my money. They falsely claimed to have sent it (no evidence other than creating a shipping label) and they claimed to have refunded me in full - which they have not. They still owe half of the second order ($1,500)

  • Initial Complaint

    Date:02/19/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Placed an order 1/22/25, it is now 2/19/25, they took my money out of my account but I have not heard anything. I have emailed their info email multiple times and have tried calling multiple times.

  • Initial Complaint

    Date:01/22/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order was missing 2 bottles of bourbon. 1 bottle. EAGLE rare. And 1 bottle of. ** ******. BLANTONS BOTTLE SEAL WAS BROKE AND LEAKED. NO replacement need only leaked a small amount

  • Initial Complaint

    Date:01/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered 1 bottle of bourbon online from this establishment on December 7th, 2024 for delivery. It is January 9th and it still has not shipped. I have asked if the bottle is no longer in stock for a refund but each time they tell me it has shipped. Only 2 emails I received back from them are below.From Liquor Stars Wed, Dec 18, 2024, 12:53PM to me "This is shipping today!From Liquor Stars Mon, Dec 23, 2024, 1:10PM to me "Your order will be shipped today. As policy stated please allow 2-5 business days during the holidays I have called multiple times and sent 10+ emails with no response except for those to emails above that were just lies. All I want is that bottle I ordered or a refund of what i have already paid.

  • Initial Complaint

    Date:01/07/2025

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from this Company on 12/14/24. They took my money and I have yet to receive the product or my account credited.

Liquor Stars is NOT a BBB Accredited Business.

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