Reviews

This profile includes reviews for Living Spaces Furniture, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Living Spaces Furniture, LLC has 22 locations, listed below.

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  Living Spaces Furniture, LLC

  14501 Artesia Blvd La Mirada, CA 90638-5805

  
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  Living Spaces

  19024 N Heatherwilde Blvd Pflugerville, TX 78660-6011

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  Living Spaces Furniture, LLC

  2007 Ford St Austin, TX 78704-2837

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  Living Spaces

  4239 N Loop 1604 W San Antonio, TX 78249-1357

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  Living Spaces Furniture LLC

  6912 Edinger Ave Huntington Beach, CA 92647

Review Details

• Review fromPatricia & Erik L

  Date: 02/21/2023

  1 star
  This is the worse furniture store ever!!! I want to cry everytime I have to talk to them out of pure rage and frustration for the junk they sell and the incompetence of their delivery/warranty department. I ordered a sofa from them in February of 2022. After our delivery date had come and gone, we called the number given to us as the website status sat at "shipped" for weeks. Then finding out the incompetent salesman ordered the wrong sofa. Had to re-order but they said they would put a rush on it. They lied. Still another 8 weeks before any kind of communication and a final delivery date. I believe we didn't get it until May. Now, December 2022, I washed the casings of the sofa. As I pull them out of the dryer, there are strings everywhere and the cushion covers/casings are coming apart at the seams. I submit my warranty claim on 12/06/2022. Only to be told because it has been less than a year, it is still covered under manufacturers warranty. So I submit the warranty through the Living Spaces website on 12/09. I receive an email on 12/12 stating the claim was approved and would take up to 8 weeks. However, they were sending to my old address. So I call and emailed with my new address on the 12/17. I received the email confirmation on 12/18 that the address had been updated and my order would be shipped to my new home. 8 weeks later, I call to find out where my order is. They can't find it in the system. We will contact you in 3 days. On 02/21/2023, I get an email stating the sofa casings had been delivered to my old address on 12/21/2022!!! I was then told by customer support that I would need to contact *** for re-delivery. WHAT!!! I hung up and called back as each time you call, the service is different. Want to point out, that when I submitted my claim online, my new address was used, not my old address. Waiting for a return call. PLEASE BE VERY VERY CAREFUL IN USING THIS COMPANY!!! I WOULD RATHER PAY TWICE AS MUCH THEN EVER GO BACK TO THESE STORES!!!

• Review fromTaylor W

  Date: 02/19/2023

  1 star

  Taylor W

  Date: 02/19/2023

  Living spaces customer service is a complete disaster. They dont coordinate with their warehouse or distribution centers, meanwhile youre the middle man trying to explain how youre missing components to your furniture. They need to get it together for a better customer experience. I wont be going back for anything. Not that this review even matters. F*** you

  Living Spaces Furniture, LLC

  Date: 02/21/2023

  Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. If this issue remains unresolved, please provide your sales order number and we will look into this further. 

• Review fromSara G

  Date: 02/18/2023

  1 star

  Sara G

  Date: 02/18/2023

  BUYER BEWARE this company has MISLEADING and FRAUDULENT practices. The website said furniture was in-stock locally and could be delivered in 5 days. I purchased, selected my delivery, decided 7 days out from purchase. Every web page and subsequent email i received all said furniture was in-stock and would be delivered. Even said it was ALL out for delivery the day of. Come to find out a significant portion of my order was not in stock and wouldn't be for an additional 7 days. I found this out when the truck was sitting in front of my house and I had to call Customer Support to find the other pieces. I would have never purchased the furniture if is wasn't in stock, ask for a return and a refund. Customer Support refused, said the ******************** would be delivered next weekend. Finally said he gave me a full refund. Checked my account, partial refund. Called a second time, Customer Support said it wasn't refunded but that he did and I was going to get the full refund. Checked my account, shorted $225. Third call, Customer Support said, "you were charged restocking fees. But I see a "supervisor authorized a full refund", but I can't do that, the "system" won't let me". She then refused to transfer me to a supervisor, or their voice-mail. There are many other furniture store, AVOID THIS ONE.

  Living Spaces Furniture, LLC

  Date: 02/21/2023

  Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience. After review of the account, we show the original order totaled $636.02, of that amount $518.02 was refunded back to the card used at point of sale on 2/5/2023 as the guest was charged a $59.00 pickup fee and a $59.00 restock fee. The $59.00 pickup fee was refunded on 2/18/2023. We have submitted a request to have the $59.00 restock fee refunded as well. The guest will receive an email notification once the refund is processed. 

• Review fromSAMINA A

  Date: 02/18/2023

  1 star

  SAMINA A

  Date: 02/18/2023

  POOR QUALITY PRODUCTS WITH HORRIBLE CUSTOMER SERVICE!!!!I purchased a $1000 bed for my 3 yr old son. When it was delivered, the quality was so poor that I refused the assembly and returned it. The delivery guy dialed the number to the phoenix manager (Princessa) who was extremely rude from the very start. She asked me if I was returning the bed and I told her yes along with the reason. Her response, "fine"!. Then I wanted to ensure I would get all my money back because of the poor quality product and she said I would get back the amount I paid. When I got the refund, it was $183 short. I called the 800 number and spoke to ******, who stated the assembly fee was non-refundable and I had to pay the restocking fee. When I told him I was told otherwise, he said I was misinformed. I asked to speak to a manager. He told me, the manager, ***** would call me later that day because he was not in.... Days later, I am still waiting for the call.

  Living Spaces Furniture, LLC

  Date: 02/21/2023

  Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show the original order totaled $1330.25 of that amount $1147.03 was refunded on 2/10/2023. The guest was charged a restock fee in them amount of $76.50 that has since been refunded on 2/19/2023 in addition to a delivery fee refund in the amount of $106.72 also processed on 2/19/2023. Please allow 5-7 business days for the funds to reflect the card used at point of sale as this excludes weekends and holidays. 

• Review fromCarla K

  Date: 02/16/2023

  1 star

  Carla K

  Date: 02/16/2023

  I ordered an *************** Chest of Drawers from Living Spaces that was delivered on 12/29/22 wrapped up in plastic. After I opened the plastic and tried to open the drawers, I noticed that they were all misaligned - the gliders seemed to be crooked and the drawers would not open and close straight. It looks completely crooked from the front view. I filed a warranty claim the following week and Living Spaces sent a repair person from SAW Enterprises Furniture Repair to repair the issue. After working on the dresser for an hour he could not repair the issue and informed us that we would need to order new gliders. The repair person sent his notes back to Living Spaces and they ordered the new gliders, and a few days later they arrived. When the repair person came back to install the new gliders he told us that Living Spaces messed up the order and that only half the gliders needed were ordered and that they would need to place another order. He proceeded to install the 2 sets of gliders that we did have. He was here for over an hour and when he was finished had me come to inspect his work, but the drawers that he fixed were still completely crooked and not closing straight. He tried to tell me that if you tilt the dresser the drawers close properly and that its probably bc its on a rug - complete irrelevant ********. He said he would need to order the missing gliders and send more notes to Living Spaces and come back a third time. Living Spaces sold us a broken piece of furniture and will not just replace it and make it right. Instead theyre sending this repair person back every week wasting hours of my time and making no progress. Their customer service is awful and acts like them selling me broken furniture is somehow my problem. Their return policy is a sick joke. Im extremely disappointed and will never order from here again. Save yourself the time and trouble and order from somewhere that values their customers and wants them to return.

  Living Spaces Furniture, LLC

  Date: 02/21/2023

  Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. After review of the account, we show a member of our warranty department emailed the guest on 2-21-2023 offering a reselection as the item is no longer carried by Living Spaces. Please check your inbox and spam folder to ensure the email isn't overlooked. 

• Review fromPeggy C

  Date: 02/14/2023

  2 stars
  I purchased a Magnolia Trellis Queen Bed from Living Spaces (LS) Nov 2022. Told that bed would be available week of Dec 10-17 and that I would be contacted by their delivery co then. No problem. Late Dec LS emailed me to say my bed was in and delivery co would contact me to set up date. Scheduling of delivery with LS 3rd party contracted companies was and continues to be a nightmarish experience - after scheduling close to 10 delivery dates and experiencing 10 failed deliveries because "my product could not be located in the warehouse" or "it did not make the truck" or "no shows on scheduled delivery dates", my bed was finally delivered Jan 2023. But it wasn't. I was missing critical parts NO BED RAILS/SLATS. After notifying LS multiple times about this, LS created a missing parts order. Why LS didn't do this immediately upon notification, I don't know. LS indicated missing parts would be available to ship end of Jan. Enter Feb, never contacted by delivery co. After multiple attempts to reach them, I was able to schedule a delivery date of 2/14/23. Still no phone call to me the day before to confirm delivery details (timeframe). Unable to reach them today; my phone calls are being dropped. My complaint with LS is their delivery logistics. You pay LS for the product; your credit card is charged in whole by them. They are responsible for the delivery logistics to make sure what you purchase is delivered in a timely manner as promised. 4 months into my LS purchase, my bedframe leans against my living room wall and my mattress lies on my bedroom floor. What good is a bedframe without the rails - it is like a purchasing a couch without the cushions. Buyers beware, this is probably the typical experience you will endure if you purchase from LS. On a positive note, the trellis bed is absolutely beautiful and of high quality - I don't regret my purchase. I just want to be able to use by bed and after 4 months of paying for it, I should be able to.

• Review fromElizabeth D

  Date: 02/13/2023

  1 star

  Elizabeth D

  Date: 02/13/2023

  Bedroom furniture was delivered to us that had been badly and visibly repaired. We took delivery of 3 bedroom chests and returned them all and a nightstand as they were visibly repaired. **************** is NON EXISTANT. WE ARE EXPECTED TO PAY A RESTOCKING FEE for the one nightstand that was not damaged because of the length of time it took living spaces to try to find acceptable matching pieces. Sales people are a delight. What a shame they have to work for this disgusting underhand co. We expect new furniture when placing our order not some badly repaired cheap s***

  Living Spaces Furniture, LLC

  Date: 02/21/2023

  Thank you for bringing your concerns to our attention, we apologize for any inconvenience this may have caused. So that we can better assist, please provide the sales order number associated with the account in question. 

• Review fromDeborah D

  Date: 02/08/2023

  1 star
  My first (& last) experience with Living Spaces was TERRIBLE! A damaged dresser (rotted on bottom) was delivered, and three subsequent appointments were made to deliver a replacement dresser and pick up the damaged one. Within minutes of the second & third scheduled deliveries, I received an email each time from Living Spaces advising that the delivery was cancelled because those dressers were also damaged. Upon my inquiry, Living Spaces represented via phone that the third scheduled delivery was cancelled because my dresser was on a helicopter en route to the distribution center. I was told that Living Spaces would contact me within three business days to set up a fourth appointment after it knew for sure that a replacement dresser was available. When I did not hear from Living Spaces, I called to schedule a fourth appointment and made clear that, if that appointment was likewise cancelled or if the replacement dresser was damaged, I would demand a full refund. It took four appointments for Living Spaces to get the job done. I will NEVER do business with this company again.

• Review fromRhonda G

  Date: 02/06/2023

  1 star
  Was so excited to know that the Houston area was getting a Living Spaces store. Purchased a 3-piece sectional that I fell in love with. The sectional has nail-head trim along the bottom of the sofa pieces and up the arms. A month in, I realized that the nail-heads on the left sofa were smaller than the right. So because of the size difference, one sofa had 60+ heads and the other had 42. Warranty department agreed to replace the sofa with the smaller heads. Replacement arrived today, still incorrect. Both sofas now have the same size heads, but spacing between is 1/2” on one and 1” on other, resulting in more heads on one than the other. Don’t understand why uniformity in this particular sectional can’t be met. And don’t understand why, if after trying to correct this error, and failing, they don’t give refunds or just let me exchange for something different. Seems like they would want to make customers happy so they will return. Disappointed!

• Review fromJenn E

  Date: 01/18/2023

  1 star

  Jenn E

  Date: 01/18/2023

  I hope more people check BBB reviews before purchasing from Living Spaces. They are low quality with inflated pricing. Delivery and **************** is terrible. I've had floor last scuffed from deliverers which took 2 months to resolve. 9/10 you're routed to a CS Center outside of ****** to people who haven't been trained properly and if you ever do get a CS rep in ****** -- their attitude is terrible. Had a delivered that wouldn't fit around the corner in the hallway and without exploring other options, like stairs, lazy movers left and took my couch back to where house forcing me to pay a 10% restocking fee. save yourself trouble and shop elsewhere

  Living Spaces Furniture, LLC

  Date: 01/27/2023

  Thank you for bringing your concerns to our attention, we apologize for the overall unpleasant experience and will be sure to share this feedback with management. If the issue remains unresolved, please email us at ***************@livingspaces.com