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Business Profile

Medical Tourism

Renew Bariatrics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Tourism.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/13/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wish I would have read the other complaint because my complaint is exactly the same.. sent a refund and was NEVER informed that it was non refundable.. they kept my money and became incredibly rude when I told them that they are thieves!! Go some place else!!!

  • Initial Complaint

    Date:09/18/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    So I contacted Renew about 3 months ago. Went through the process to get bariatric surgery. Went through intake process waited for them to tell the dr approved me to have surgery. I was told there was a $300 deposit to hold the date so I gave her my card to hold the date for November 23rd or 26th I cant remember. In the mean time. I found out that I can get my surgery covered through insurance and I would not have to travel out of the country for it. So I called and asked to cancel my surgery and get my deposit back. Well I was then told that the deposit was non refundable. I explained that she never said that to me nor had I received that in writing or had a signed any contract stating that. so then she started sending me all of these thing saying it wasnt refundable and I could use it for a future date. So I told her I would not need a further date as Im getting it done through insurance. I kind of let it go, then I thought to myself. None of this was told to me until after I had given them $300. And I still had not signed a consent form to do the surgery. I just want my money back. It would be different if I had been informed of this prior to giving a deposit, or if I have plans on doing the surgery at a different time, but Im not and I was not informed properly

Renew Bariatrics is NOT a BBB Accredited Business.

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