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Business Profile

Financial Consultants

Palmcrest Resources Corp

Complaints

This profile includes complaints for Palmcrest Resources Corp's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 9 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/15/2024

      Type:Service or Repair Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been receiving a 35 dollar charge every 15th of the month since November 2023. I have never heard of this company nor authorized any transactions. I have called to try and get this situated but they do not answer there phones, I waited on the system saying I was the first in line but then they never actually answer to discuss this issue.

      Business Response

      Date: 11/25/2024

      We were in communication with client 11/15 where we provided the client the copy of her agreement with us laying out the benefits of service we offer. We did cancel the client per client's request and issued a refund to the client.
    • Initial Complaint

      Date:12/19/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They took money out of my account. I do not know who this company is. Nor do I have business with them

      Business Response

      Date: 12/26/2023

      We have attempted to make contact with ******, but unable to leave a voicemail due to his full mailbox.
      We emailed him regarding what service he enrolled in with us and placed the account on hold until we hear back from him to proceed.

      Customer Answer

      Date: 12/26/2023

      my mailbox is not full and I have no business with that company. I did not sign up for any of their services. They are frauds

      Business Response

      Date: 12/27/2023

      Hello ******,

      This is **** responding back to your BBB complaint about the withdrawal from your account. Please give us a call when you can, we can answer any questions you may have. We are related to your debt management program that you consolidated your credit cards. The two drafts equal the payment that was quoted to you when you enrolled. We have placed your account on hold until we speak with you regarding this. We issued a $30 refund in the meantime.
    • Initial Complaint

      Date:12/18/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money has been coming out of my account for months and I have no idea who the company is or why? I don't recall giving them my information or permission to take out money every month.

      Business Response

      Date: 12/26/2023

      We have attempted to contact ***** via calls and emails with no response to remind her what service she has with us. We have placed her account on hold until she makes contact with us regarding service.
    • Initial Complaint

      Date:10/21/2023

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Money is pulled out of my account, but I did not authorize.

      Business Response

      Date: 10/26/2023

      We spoke to the client  and she understands draft and will let BBB know as well


      "We have made contact with the consumer and explained draft authorization,client understood and accepts authorization"
    • Initial Complaint

      Date:05/17/2023

      Type:Sales and Advertising Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 16, 2023, $10.00 was charged to my bank account from **********************. I have no idea who this company is or what this charge is for. I checked my email and voice-mail, and I have received no notifications from this company.

      Business Response

      Date: 05/23/2023

      We had made multiple attempts to contact the client and left detailed messages regarding our services and draft. We have refunded the client in the meantime while we still attempt to go over our services with client.
    • Initial Complaint

      Date:12/03/2022

      Type:Product Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A ***** charge has been drafted from my bank account that I did not authorize.

      Business Response

      Date: 12/07/2022

      We have spoken with the client and explained the services we offer and his enrollment into them, he has declined to continue to use services moving forward, and we have issued a refund of his draft per his request he plans to complete the program sooner where he will not need our services as intended.
    • Initial Complaint

      Date:09/08/2022

      Type:Order Issues
      Status:
      AnsweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Palm ********** has taken $10.00 out of my checking account. I do not know what business this is and did not speak with anyone from this company and did not authorize any transaction to be taken out of my account.

      Business Response

      Date: 09/20/2022

      All clients sign an agreement for product and services. We had made multiple attempts to contact client and left detailed messages regarding our program and draft. We have refunded the client in the meantime while we still attempt to go over our services with client.
    • Initial Complaint

      Date:08/01/2022

      Type:Service or Repair Issues
      Status:
      ResolvedMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never heard of this company in my life and they stole $10 from my account. I have not authorized this transfer, I have no idea who they are.

      Business Response

      Date: 08/02/2022

      The BBB complaint was filed by the wife of the client. Her husband just completed the debt program and the draft was taken out before the account was closed. Client is being refunded and will reply back to the BBB as satisfied.

      Customer Answer

      Date: 08/02/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      *********************

       

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