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Business Profile

Auto Body Shop Equipment

eAutoTools.com
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/15/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wasn’t sent what I paid for.sent a much lesser quality car lift no serial or model number also *** who does the safety certification told me that the on lift is not a valid number lift is not operational now as lift safety latch is not working and was repaired once already

    Business Response

    Date: 02/28/2023



    We have told the customer that he has to call the
    manufacturer of the lift, and the manufacturer is Forward Lift, and their
    number is ************. The warranty is under the manufacturer. They want him
    to call the local Forward Lift tech representative, so they can come by and
    assess his issue. We gave him the phone number of the technician.



    The technician is Auto Equipment, and their phone is
    9************



    His lift Serial Number is N** *** *****



    We told him
    before in many emails that they needed to call Forward Lift. We even gave him
    the person to contact over at Forward Lifts. He needs to call ************,
    Press Option 6, which is customer service. I told them to ask for ****** He was
    expecting their call.



    He was
    claiming that it's not even a Forward Lift, which it is since I called the manufacturer
    and they gave me the serial number for it.



    The bill of
    lading shows it came from Forward Lifts coming from ******** ******** and shipped
    to ***********, CA. The lift was shipped with YRC freight, and the tracking
    number is     ************. It was delivered on 01/18/2023. The equipment
    was installed by the owner or whoever he hired to install it.



    The solution for him is to call Forward Lifts or the technician
    they recommended he needs to reach.

    I have attached the emails that we kept going back and forth

    Business Response

    Date: 03/03/2023

    Hello ******, Yes we sent the right lift, maybe your installer switch out the lift. All we know is that Forward Lifts sent you a lift, that we order and the serial number is correct. So whom ever install may have switch it on you. We didn't install you had it installed.

    Customer Answer

    Date: 03/06/2023

     I am rejecting this response because:


    I am the installer no and it wasn’t swapped out this safely feature is installed at the factory I can’t believe that you have decided to help these people with a bait and switch.The safety certificate is invalid according to the people that test them *** this is a very serious issue people could be killed!

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