Reviews
This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 179 Customer Reviews
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Review fromPatrice H.
Date: 09/21/2022
5 starsPatrice H.
Date: 09/21/2022
I want to applaud **************************** for providing me with excellent customer service.She was kind, knowledgeable,Supportive, and patient.I refer to her as my ****** simply because she walked me through each step of my Issues to resolution.Thanks for all the help ****************
Portfolio
Date: 09/23/2022
Thank you so much for your kind words, *******. We really appreciate you taking the time out to share your experience with ***** we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *********************Review fromDeborah Z
Date: 09/20/2022
5 starsDeborah Z
Date: 09/20/2022
****** was very helpful getting my warranty transfered. *** ZPortfolio
Date: 09/23/2022
Hi *******, thank you for your lovely review. We so appreciate you taking the time to share your customer service experience with **********************. I'll be sure to share your experience with ****** who assisted you. Regards, *********************************Review fromTricia S
Date: 09/09/2022
5 starsTricia S
Date: 09/09/2022
*** rarely spoken to someone in business that I felt compelled to write a review for but my conversation this morning with ****** at Portfolio was so helpful that here I am doing something I am not prone to do! I recommend this business and their helpful customer service. She answered all my questions and clearly offered options to me. I appreciate that type of service.Portfolio
Date: 10/07/2022
Thank you so much for your kind words, ******. We really appreciate you taking the time out to share your experience with ***** we agree, ****** is truly a gem to have on our team! We count ourselves lucky for customers like you. We look forward to working with you again in the future. Regards, *********************Review fromEdith V
Date: 09/07/2022
5 starsEdith V
Date: 09/07/2022
I had been struggling to get a hold of the people at the dealer doing a cancellation request on my behalf for months, I called portfolio directly to make sure that the request went through and they told me it didnt. I was super bummed! However, ****** was amazing! She was super understanding and quick to help. I was able to get a cancellation and refund and finally speak to the dealer in all less than an hour. Couldnt of gotten my issue resolved without her! 10/10 recommended.Portfolio
Date: 10/07/2022
Hi *****, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with ******. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, *********************Review fromGene B
Date: 08/31/2022
5 starsGene B
Date: 08/31/2022
Excellent customer service and very helpful in the process after the dealership changed hands where I bought the policy. Dealt with different people each time I called and all were helpful in getting me to a dealership that could make me a key and work with the Portfolio insurance.Portfolio
Date: 10/07/2022
Thanks for the awesome review, ****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***********************Review fromRobert L
Date: 08/29/2022
5 starsRobert L
Date: 08/29/2022
When I needed to obtain a refund for part of the premium due to my selling the vehicle before the term of the service contract was up, *************************** from the contract administration department stepped up and got it done expeditiously. She was awesome to work with.Portfolio
Date: 09/02/2022
Hello ******, I cant thank you enough for your kind review of Portfolios ***************** I'll be sure to share your experience with ****** who assisted you. Regards, ***************************Review fromIsaiah H
Date: 08/29/2022
1 starIsaiah H
Date: 08/29/2022
My problem began with my vehicles air conditioning. I was told the problem would be resolved and the repairs would be approved 08/22 within ***** hours. It has been an entire week.Now being monday august 29th , with no contact or resolution to why the vehicle repairs are not being approved. I am a single father with two children and now have no vehicle nor rental car to even accommodate my transportation needs. I asked portfolio to give me a corporate number, they claimed they do not have one, i asked to speak to a manager TWICE and have not been assisted from a manager yet. I need a rental car to get to work and take my children to school. THIS IS HORRIBLE CUSTOMER SERVICE AND A HORRIBLE BUSINESS.Portfolio
Date: 09/02/2022
Hi ******, we appreciate your feedback and apologize for the circumstances that prompted your reaction. We would appreciate the opportunity to discuss this further with you. Please contact our Mechanical Claims Team Lead, ***********************, at ************.Review fromIvan A
Date: 08/26/2022
5 starsIvan A
Date: 08/26/2022
Portfolio company is great and very understanding . Especially the cancellation department! ****** was super helpful, knowledgeable, and patient throughout the whole process! She helped me with the whole process and sped up the process by contacting the dealership herself ! Thank you ****** for your great work !Portfolio
Date: 09/02/2022
Hi ****, we want to thank you for sharing your positive experience. Your thoughts are important to us, but we are especially pleased when the feedback is favorable. I'll be sure to share your experience with ******. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, *********************Review fromMisty B
Date: 08/25/2022
5 starsMisty B
Date: 08/25/2022
They were very helpful and quick. Employee gave me my options over the phone, then followed up with emails to resolve my issue timely.Portfolio
Date: 09/02/2022
Hi *****, thank you for your lovely review. We so appreciate you taking the time to share your Type of experience with Portfolio. I'll be sure to share your experience with ***** who assisted you. Regards, *********************************Review fromMARK L
Date: 08/25/2022
5 starsMARK L
Date: 08/25/2022
I WORK AT A CHEVROLET DEALERSHIP IN NORTHERN CALIFORNIA AND I WOULD LIKE TO GIVE A 20 STAR RATING TO ******************************* WITH THE PORTFOLIO PAYMENT TEAM IN ******, SHE IS ALWAYS SO HELPFUL, PROFESSIONAL AND COURTEOUS. ALL WARRANTY COMPANIES NEED MORE PEOPLE LIKE ********* THANK YOU VERY MUCH FOR ALL THAT YOU DO.Portfolio
Date: 09/02/2022
Hi ****, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. I'll be sure to share your experience with ********. Regards, *********************
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