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Business Profile

Auto Service Contract Companies

Portfolio

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Portfolio's headquarters and its corporate-owned locations. To view all corporate locations, see

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Portfolio has 2 locations, listed below.

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    Customer Review Ratings

    4.15

    Average of 179 Customer Reviews

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    Review Details

    • Kyle W

      Date: 03/24/2025

      Kyle W

      Date: 03/24/2025

      I had their warranty forever plan on my car. I spent a lot of money doing the required maintenance. My transmission went out. Even though there's proof of me getting the maintenance at a certified GM dealer, because I didn't call in, my lifetime was void. No forgiveness. Now I have to pay more out of pocket. A phone call to pre-authorize is more important then getting the actual, required, maintenance. Trash

      Portfolio

      Date: 04/03/2025

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when coverage is not extended to meet your satisfaction. Benefits are as listed on the contract, and claims are reviewed in accordance with the contract. Per your contract, You may have the required maintenance procedures performed by a Repair Facility that You choose. However, if You choose to have the maintenance performed by a Repair Facility other than the Selling Dealer, you must call the Administrator in advance of each, and every service not performed by the Selling Dealer. Failure to do so will result in denial of coverage under this Contract. Warranty Forever is complimentary program offered by your selling dealership, with no cost to the policy holder. We would be more than happy to review any additional maintenance records that you have. Please contact us at ************.

    • BARBARA M

      Date: 03/19/2025

      BARBARA M

      Date: 03/19/2025

      It was so easy to make a claim 100% recommend

      Portfolio

      Date: 04/03/2025

      Hi *******, Wow! Im so blown away by your review. It made our day here at Portfolio. We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. Regards, ***** ******

    • Catalina H

      Date: 03/16/2025

      Catalina H

      Date: 03/16/2025

      Had a representative by the name of Lily! Loved everything about her, she listened, she was patient, understanding and she turned my 3 hour wait at the dealer into a 12 minute process as soon as I called personally. :) overall, I admire the companys ability to always assist the customer especially when I was already having a rough day due to two flat tires lol

      Portfolio

      Date: 04/03/2025

      Hi ********, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***** ******

    • Carlos G

      Date: 03/14/2025

      Carlos G

      Date: 03/14/2025

      I called about a situation I had and the woman i spoke to was super helpful and understanding. My situation was resolved and I am a pleased customer.

      Portfolio

      Date: 04/03/2025

      Thanks for the awesome review, ******! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******

    • Mckenah L

      Date: 02/14/2025

      Mckenah L

      Date: 02/14/2025

      ******* was a huge help and was very patient with me. Thank you so much!!

      Portfolio

      Date: 02/19/2025

      Hi Mckenah, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***** *********-*********

    • Bernie M

      Date: 02/11/2025

      Bernie M

      Date: 02/11/2025

      I was able to contact a contract administer and she really helped me get a refund from the dealer I bought my truck from, I was able to cancel 2 of my contracts, i really appreciate what she did for me.

      Portfolio

      Date: 02/19/2025

      We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** *********-*********

    • Barry F

      Date: 02/03/2025

      Barry F

      Date: 02/03/2025

      ****** is the **** who took my call and I am VERY happy with her in all ways possible. She was polite and professional. Portfolio should be happy to have her as an employee.

      Portfolio

      Date: 02/19/2025

      Thanks for the awesome review, *****! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, ***** ******

    • Da R

      Date: 01/29/2025

      Da R

      Date: 01/29/2025

      Before I talked with **** yesterday, I had not had any good experiences with Portfolio, and it wasn't until a family member had to file a GAP claim with another company that I realized there had to be a better way. I hesitantly called again and got ****! She was empathetic, professional, and personable, making me feel she cared about the months-long dilemma. My months-long issue was resolved, and we are in the last stretch of getting this closed out so my daughter can get a car. It's been since September, and this has been a long time coming.

      Portfolio

      Date: 02/06/2025

      Hi ***********, we want to thank you for sharing a positive rating. I'll be sure to share your experience with the people who assisted you. We try hard to provide the best possible service to our customers and your satisfaction is our reward. Regards, ***** *********-*********

    • Mario M

      Date: 01/20/2025

      Mario M

      Date: 01/20/2025

      I recently bought a vehicle and wasnt well informed of this product so I wanted to cancel. The dealer wasnt being helpful with my request soI called the administrator number shown in the contract and they did not want to help cancel this contract either. The contract clearly states I can contact portfolio one to cancel their service. They keep referring me back to the dealership even though its their product and regardless of what the contract says. If only they made canceling as easy as it is to get their product. Very unprofessional and upsetting that we still have companies who make it impossible to cancel their services.

      Portfolio

      Date: 02/06/2025

      We appreciate your feedback and apologize for the circumstances that prompted your reaction. We understand it can be disappointing when contract cancellation language is not extended to meet your satisfaction. We would appreciate the opportunity to discuss this further with you. Please contact our *********************** Manager, ******* ******, at ************

    • Brittany G

      Date: 01/09/2025

      Brittany G

      Date: 01/09/2025

      ****** ****** was very helpful with getting our warranty contract updated to reflect both buyers of the car. The process was very simple and I appreciated how during my first call she let me know to reach back out to her if I had any questions. She has taken a lot of worries off my mind!

      Portfolio

      Date: 01/21/2025

      Thanks for the awesome review, ********! We work hard to meet expectations like yours, and were happy to hear we hit the **** for you. We look forward to serving you again. Regards, **** ******

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