Complaints
This profile includes complaints for Pacific Green Landscape Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 1 complaint in the last 3 years.
- 0 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/25/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Pacific Green *************** it has been probably one of the worst landscaping companies Ive ever come across. Its been years of bad service and issues. *** collected numerous amounts of pictures and videos of their poor work. Theyve been reported for not providing the minimum quality expected from them. Im more than happy to provide evidence of their lack of professionalism and bad service. Its been a year of trying to have them improve their service but they dont care as they have a yearly contract with my HOA company Morningdale. We have spoken to pacific green landscaping workers and manager. I hope we dont renew their services for next year on our townhouse complex. Ill do my part to ensure we get a new landscaping company serving us.
Business Response
Date: 11/30/2022
Pacific Green Landscape has been in constant communication with the Property Manager and ***** of ********* and has received positive feedback regarding the condition of the landscape on the last community walk. There have been no additional work orders or issues that have been brought to our attention. This complaint has been made by one homeowner, not ***** of *********, about his specific yard. It was noted that the turf in front of his unit needed some attention in the summer months. The decision was made to wait until the cooler months to reseed with the current water restrictions in place. Since the temperatures have declined, the permission was given to add the seed and increase the water for a couple weeks to germinate the new seed. We are monitoring the area and will be putting up temporary fencing to hopefully increase the success of the germination.
We have asked the Property Manager to send us any other specific items this homeowner is unhappy with as we work at the direction of the ***** of *********. Per our contract, we must follow the communication procedures with regards to specific homeowner requests and work in partnership with the community manager to address these concerns.
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