We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Floor Coverings

Christian Brothers Flooring & Interiors Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Floor Coverings.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/21/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We contracted with Christian Brothers on 7/5/22 to replace carpeting in a condominium unit through the ****** referral program. The total job was $2,941 which was paid in full up front. The proposal and the agreement we signed included two ****** Cash Cards, one for $295 and one for $147, to be received upon completion of the job. We were to receive the cards 4-6 weeks after the completion of the work, which was on 8/4/22, per an email I received from the salesperson.I have sent multiple emails to *************************, who I was told was the manager, on 9/6/22, 9/11/22, and 9/16/22 but received no response. On 9/19/22, I called the office and explained that I had received no replies to my messages and that I was trying to track down the $442 we are owed. I was connected with *********************** who scheduled the installation for our job. He said that the paperwork was "awaiting signature" by the homeowner and that was why the moneys hadn't been received. Apparently this signature was supposed to be obtained at the time of installation, but they had no record of it. The installer did present me with a paper to confirm that the job had been completed and I did sign that in his presence.**************** indicated that he would send the form over immediately via email so that we could sign it. I told him I would return it back to him quickly so it could be submitted to ******. I sent him an email with a CC to ********************** on 9/19 so that they could just reply to my email with the needed form, as opposed to being delayed by finding my correct email or due to a misspelling. As of now, I have received no further communication from **************** or **********************.

Christian Brothers Flooring & Interiors Inc is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.