Reviews
This profile includes reviews for Puls Technologies, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,333 Customer Reviews
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Review fromjames m
Date: 07/07/2025
1 starjames m
Date: 07/07/2025
I contacted **** because I thought they were an authorized ********** service repair organization. It turns out they are a service that charges a fee for arranging independents to make service calls. I scheduled an appointment and they in turn contacted an independent service technician who spoke no English.The tech diagnosed the problem with our built-in microwave which was only 2 1/2 years old. First, he told us it was the invertor and microtron units and quoted us a price of $658.00. We agreed to the price. Then he replaced the microtron but not the invertor, which he said he would have to order. Then he told us the microtron was the only problem and got the unit to work. He still charged us for both parts even though he only replaced one and did not order the other replacement. We assumed he had ordered the invertor and that it would be shipped to us. I followed up with **** and they informed me that the price was accurate and only covered the microtron, which online runs from $75 to a high of $150.00.I would not recommend this company to anyone.
Puls Technologies, Inc.
Date: 07/08/2025
Hello, ***. Hello, *****. Thank you for sharing your experience, and Im sorry to hear that it didnt meet your expectations.
To clarify, the total charge of $658.05 (plus applicable taxes and a security fee) included:
Labor for standard parts repair: $420
Replacement part (magnetron): $207
We understand there may have been some confusion regarding the parts discussed during the service. Upon reviewing the technicians inspection notes, it is indicated that only the magnetron was identified as faulty and in need of replacement.
We also want to clarify that **** connects customers with independent, vetted technicians to provide in-home service. While we are not an authorized ********** service provider, we strive to deliver high-quality repairs through our network.
We truly regret that your experience did not reflect the level of service we aim to provide. Your feedback is important, and well use it to improve communication and transparency moving forward.
If you have any further questions or concerns, were here to help.Review fromBrian S
Date: 07/06/2025
5 starsBrian S
Date: 07/06/2025
***** was excellent. Came out early on a Sunday and got the dryer working quickly. Very knowledgeable. Will definitely work with **** again.Puls Technologies, Inc.
Date: 07/08/2025
Hi, *****. Thank you so much for your kind words! We're thrilled to hear that ***** provided excellent service and got your dryer up and running quickly. We'll be sure to pass along your compliments to him. We truly appreciate your trust in **** and look forward to helping you again in the future!Review fromMelanie W
Date: 06/28/2025
5 stars****** was great. Excellent communication about what was needed and quick repair.Review fromTom L
Date: 06/25/2025
5 starsFirst-time use, friendly, prompt, efficient. Seems very good but will wait for future experiences for ****** evaluation..Review fromvidal l
Date: 06/24/2025
1 starI. An not talk bad about the company. I can talk about the person who came to my house. I requested a repair for my washer. The guy came on time and checked the machine codes. After erasing the code he informed us that we should buy a different washer. He placed some wood wedges and left. He recommended buying a different washer with out looking at what the the issue was. I feel cheated and robbed. Persons name was Bardia. Would not recommend to any one.Review fromDonna D
Date: 06/23/2025
5 starsDonna D
Date: 06/23/2025
This is the second time I have used **** to service my appliances. Both times the technicians were great and to me, it is important for me to trust the people that come into my home.Puls Technologies, Inc.
Date: 06/24/2025
Thank you so much for your repair request with ****! We are pleased to learn about your positive experience with us and we really do appreciate the recommendation. Have a wonderful day!Review fromMarc A
Date: 06/21/2025
5 starsMarc A
Date: 06/21/2025
Great Job. ***** came and fixed our ** refrigerator. He was on time and professional! Highly recommend him.Puls Technologies, Inc.
Date: 06/22/2025
Hello, ****. Thank you so much for the kind words! We're thrilled to hear ***** provided top-notch service and got your ** refrigerator back in working order. Punctuality and professionalism are exactly what we aim for. We'll be sure to pass along your praisehe'll really appreciate it!Review fromJanet J
Date: 06/20/2025
4 starsJanet J
Date: 06/20/2025
The technician was prompt , efficient and knowledgeable.However, I believe that tipping is out of hand. Employers need to pay their hard working employees and not put the responsibility on your customers who are paying for a service. I prefer to tip directly with cash to the server and not a credit card and not to the company, which I am sure is tapping in on tip.Puls Technologies, Inc.
Date: 06/21/2025
Hello, *****. Thank you for sharing your thoughtful feedback. Its great to hear that the technician provided prompt, efficient, and knowledgeable service.
Please be aware that the tipping is optional, just like with any gratuity. We ask after each service because not all services require a follow up visit. We started the tipping feature because the majority of our customers were asking how they could tip our technicians. Again, the tipping is completely optional and in no way is meant to be perceived as a negative part of the experience and we are terribly sorry that it made you feel that way. We hope you do understand that we provide this feature for those that choose to do so. Have a great day and please let us know if there is any additional feedback you would like to offer regarding the service.
Review fromPatricia L
Date: 06/19/2025
5 starsPatricia L
Date: 06/19/2025
Definitely the easiest vendor I have ever dealt with. On time, very courteous, prompt to take care of issues. Wow So simple to get job done. I give them a 10 plus. Thank you so so much ********Puls Technologies, Inc.
Date: 06/20/2025
Hi, ********. Thank you so much for your incredible feedback! We're absolutely thrilled to hear that your experience was smooth, timely, and stress-free. Knowing that we made things easy and exceeded your expectations means the world to us. Your 10-plus rating truly made our day!Review fromJulie D
Date: 06/18/2025
5 starsJulie D
Date: 06/18/2025
**** was very responsive, accommodating and provided a wonderful and knowledgeable service. **** was fantastic, timely, efficient and was able to diagnose and repair the same day.Puls Technologies, Inc.
Date: 06/19/2025
Thank you so much for your business and for leaving a 5-star rating. It is always our pleasure to provide the quality and convenient service you deserve. We are lucky to have customers like you and we look forward to servicing you again in the future.
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