Complaints

This profile includes complaints for Clark Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Clark Pest Control, Inc.

  PO Box 1480 Lodi, CA 95241-1480

  
• 

  Clark Pest Control, Inc.

  555 N Guild Ave Lodi, CA 95240-0809

  
• 

  Clark Pest Control

  811 Eubanks Dr Vacaville, CA 95688-9360

  
• 

  Clark Pest Control, Inc.

  1819 Keystone Ct Redding, CA 96003-4000

  
• 

  Clark Pest Control, Inc.

  8316 Miramar Mall San Diego, CA 92121-2520

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales guy showed up on 06/07/2025. Lied to me saying you treat for every pest on his list everytime a technician comes out, he also said they treat the whole site both front and backyard, inside outside the house and the garage. The first tech who came out didn't do outside at all. I have video proof he didn't do the yard. Also the statement said he only treated for ants in my house not something I complained about at all. I told the sales guy and the tech I had issues with spiders. He put he treated for spiders on the outside, but again he didn't do anything outside. Plus the statement shows that he used more chemicals in my house then he did outside but yet my house is way smaller than my yard. I said these concerns in a text to the salesman and made sure he text me back. In his text he states again the statement i received is just what they can print they don't list all the pests they treated for. So again proof of this. Also the salesman had me sign his phone the screen only showed a signature box no words at all on it. He stated it was for them to do the service he didn't mention I had to pay a cancelation fee at all. The agreement didn't get to me until after signing and after he left. I eneded up calling the office for another tech to come out. Even that tech said the first tech didn't do the outside at all. Then they charge me twice and instead of someone contacting me about this they decided to keep both payments and just add a credit to my account! So I had to call and demand my money back at this point I was done with the shady way of doing business so I said I wanted to cancel the lady put in the request for my 2nd payment be refunded and the cancelation nothing said about a fee. Today 06/19/2025 a lady calls me and says she will charge me $199 to cancel and I have to stay with this horrible company or a year. I shouldn't be forced to stay with liars and thieves. And I shouldn't be charged for it.

  

  Business Response

  Date: 06/30/2025

  On 06/07/25, Clark Pest Control began servicing Jennifer
  Ohrmund’s property.  On 06/14/25, we performed a complimentary callback
  service at Jennifer’s request.  On 06/16/25, Jennifer called to cancel her
  service citing incomplete services as the reason.  On 06/19/25, our
  manager spoke with Jennifer regarding her concerns, and offered to waive a $199
  early cancellation fee, as well as refund the $59 duplicate charge that was
  errantly charged to her card on 06/14/25. 
  
  Clark Pest Control prides itself on exceeding customer
  expectations in an ethical, professional, and caring matter. We sincerely
  apologize for the inconvenience Jennifer experienced and are pleased to have
  reached an amicable resolution.

  Customer Answer

  Date: 06/30/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control service with Clark Pest Control under the understanding that I would be charged $49 per month, and the treatment would include both inside and outside of the house. On the first visit (April 1st, 2025), I paid $49.00, but the technician never treated inside he only left a paper and left quickly.Later, I was charged $180.00 for a visit I did not authorize. I emailed the company asking for a cancellation and a refund, but they didnt respond. Instead, they charged me $199.00 just to cancel the service, which I find completely unfair.The total amount Ive lost is $428.00 USD, broken down as follows:$49.00 first visit $180.00 unauthorized visit $199.00 cancellation fee Also, please note that the account is under the name ******** *******, but I am not him. My name is ******* *******, and I am currently renting this property. That name may belong to a previous tenant or the landlord, but Im the one who was dealing with the service.I request a full refund of the $428.00 and an investigation into this companys billing and service practices. I have documentation and receipts that prove my claim.Customer (actual renter): ******* ******* Service address: ***************************************** Phone: ************

  

  Business Response

  Date: 06/04/2025

  Clark Pest Control has no record of doing business with
  Armando Robledo.  The references made in this review are related to a
  service we provide for Salvador Mendoza.  Any communication regarding this
  matter will be between Salvador and our representatives, and any refunds will
  be issued Salvador as he is the payee.
  
  On
  04/16/25 Clark Pest Control began providing services at Salvador Mendoza’s
  property.  The initial service was performed on 05/16/25, the next service
  was performed on 05/09/25, and no-charge callback service was performed on
  05/14/25 because our technician was unable to access the full property on
  05/09/25.  On 05/19/25 Salvador called to stop his service, and our
  representative reviewed the terms and conditions of the service including the
  early termination fee of $199.00 and confirmed that this would be charged to
  the payment method on file. 
  
  Clark Pest Control prides itself on exceeding customer
  expectations in an ethical, professional, and caring matter.  On 05/31/25
  our manager attempted to contact Salvador and left a voicemail offering to
  waive the $199.00 fee, and as of 06/03/25 we have not received a response from
  Salvador.  On 06/03/25 we waived the fee and issued a refund of $199.00 to
  Salvador.  

  Customer Answer

  Date: 06/05/2025

  I am rejecting this response because:

  I reject the business’s response. I, Armando Robledo, contracted and paid for the service. My name, phone number, bank account, and email address are on the account. On April 18, I paid $49.00 for monthly service. They never completed the indoor treatment I requested. Then on May 13 and May 20, I was charged $180 and $199 without proper service.
  
  I have security camera images from May 14 showing the technician arrived unannounced and left quickly without doing any real work. I also received all communication and the receipt to my personal email ([email protected]).
  
  I am attaching:
  • Bank statements (April and May)
  • Security camera images (May 14)
  • Receipt email
  • Customer service reply to my email
  
  I respectfully request a full refund and recognition that I am the affected customer.

  
  

  

  Business Response

  Date: 06/16/2025

  While Armando has supplied
  documentation of communication with Clark Pest Control, all records related to the
  account in question including the service agreement (attached for reference), payment
  method, and documented conversations are in Salvador Mendoza’s name.  We value our customers privacy and will only
  communicate with Salvador regarding this matter moving forward.
  
  Clark Pest Control prides
  itself on exceeding customer expectations in an ethical, professional, and
  caring matter.  We have refunded all
  charges to Salvador and the account has been closed.

• Initial Complaint

  Date:05/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business has been billing me for the past 146 days. I have never worked with them. They never provided me with service. I had initially contacted them because I thought it was still the small business pest control ******************** Apparently, R&D Pest was bought off by Clark Pest Control. I initially scheduled a one time exterior and interior service with them but changed my mind because I didn't like the sales person I spoke to. The scheduled service was canceled. They are billing me $230. I never signed a contract with them. I have already called them at least 2x to make sure that they stop billing me because they never did the service for my home. I spoke to ******* (2x)- once in March and another time on April 7, 2025. ******* agreed that the service was never rendered because the original and only appointment was canceled. ******* said that she spoke to ****** who was part of Administration. She guaranteed this will be taken cared of and that I shouldn't be receiving any more bills. I asked her why I have an account with them and she explained it's because I initially scheduled service. I told her that was not right because the scheduled service was canceled anyway. Today (May 5, 2025), I received a delinquent account notice from **********************. This is my account number they assigned me- *******. They are threatening to pass my account to a collection agency. Can someone help me get this resolved? I have a high credit score and I do not want that affected by their incompetency

  

  Business Response

  Date: 05/09/2025

  On 11/27/24, ****** was mistakenly charged $215.00 for a pest control service that was not rendered.  This charge went unnoticed by our service department and subsequently accrued finance charges at which time past due notices were sent to ******.  After multiple requests from ****** to have this matter resolved, we unfortunately failed to follow through and past due notices continued to be sent.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, and caring matter.  On 05/07/25 the balance of $235.00 was cleared from Gerties account.  On 05/09/25 our manager contacted ****** to confirm the matter had been resolved and provided her a copy of the final invoice showing a $0.00 balance. We sincerely apologize for the frustration and inconvenience caused by our error. 

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark Pest Control offered a free inspection of my home. **** ***** completed inspection on 2/12/25 and est'd total initial cost $1900 or "RAC Financing" cost $2,136, which I said was very high. He said the work in the crawl space, including vacuuming droppings, removing carcasses, nests, trash, and debris, installing screens, and disinfecting (which would repel mice) was very difficult and time consuming, so I signed the agreement. Office staff called to arrange service for 2/24/25. They indicated the work would involve two people for most of the day. On 2/24/25, one worker arrived +/- 8:30, stating it would only be him. He left +/- 9 to go to the store, returning +/- 9:15. Throughout a.m., he worked outside to secure vents and install rodent blockers in downspouts, taking another break +/- 11 am. At noon, he went to lunch, returning +/- 1 pm and I told him I wanted to do a walk-around with him before he left, INCLUDING the crawl space, to which he agreed. Around 3pm he said he was done. I reminded him of the walk around to see everything, so he showed me the outside work; I asked him to add foam spray in a gap at the bottom of one vent; he seemed reluctant, but agreed. When I reminded him about the crawl space he said he would need to put his stuff back on and I would need knee pads. I got knee protection, a poncho, a mask and head covering. He then stated it was wet in the crawl space, but I said I had boots and would be fine. We walked around to the entry to the crawlspace, and he complained again that it was wet and then insisted he was not going down there. We called a supervisor who agreed to come later that week. We checked the crawl space the next day; it was completely dry with multiple old mice traps still scattered and no screens installed. There was no evidence of disinfectant. Later, I called **** who said the disinfectant dries in 12 hours and leaves no trace. How then does it repel mice? I feel that I have been a victim of a scam!

  

  Business Response

  Date: 03/21/2025

  On 02/24/25 Clark Pest Control completed a rodent exclusion service for ***** ****.  On 02/25/25 our manager met with ***** and inspected the work performed.  During this visit, ***** expressed some concerns about the work, and our manager offered a $200 discount to appease those concerns,bringing the cost of the work from $1900 to $1700, and ***** accepted.
  
  On 03/10/25, ***** filed complaint ID ******** regarding the work performed stating she had been the victim of a scam.  On 03/17/25 our manager attempted to contact ***** to discuss the matter, to which she replied via text stating she felt she should only have to pay 38% of the $1700 total charge.  Our manager attempted to reach her by phone several more times on 03/17, 03/18, and 03/19.
  
  On 03/19, ****** began communicating via email with our manager and continues to dispute the work.  We have attempted to schedule an on-site visit to inspect the areas of her concern, and as of 03/20, ***** refuses to meet with our representatives and will only communicate via email.  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We will continue our attempts to meet with ***** and look forward to reaching an amicable resolution.  In the meantime, we have offered additional discounts totaling $254 toward Lauras recurring pest control services as a show of good faith. 

  Customer Answer

  Date: 03/24/2025

  I am rejecting this response for the following reasons:

  1) It is not accurate that I accepted the initial offer to reduce the bill by $200. The supervisor repeated that offer a few times and I eventually said that I appreciated the offer, to get him to leave; that was NOT an acceptance of the offer. The whole episode was upsetting to me and I wanted time to consider my options without pressure to accept something that wasn't fair.

  2) Consideration of all the communications reflected below led me to file the complaint:

          The initial inspector who emphasized the difficulty and time required to complete work in the crawlspace (to include disinfection to repel rodents), as justification for the very high price;

          The dispatcher who said it would be two people working most of the day to complete the work;

          The worker who came late, took several breaks, made multiple excuses for not showing me his work in the crawlspace, and ultimately refused to do so before leaving;

           The supervisor who made further excuses for the worker and insisted that the amount of time worked was irrelevant;

           The follow up conversation with the inspector naming a disinfectant that is used on household surfaces.

  3) As the supervisor repeatedly left voicemails for me over the following days, I repeatedly texted him back that I did not want to speak on the phone because I wanted a documented record of what they were telling me. When it escalated to the manager who wanted to come to my home with the supervisor, I declined because I did not want to be pressured by the two of them. The manager offered some additional free services in addition to the $200 discount offered by the supervisors as his best and final offer. 

  4) I received a voicemail and an email from a manager in ********** on Saturday, 3/22/25, hoping to resolve these issues and stating he would reach out again on Monday (today). I have not yet heard back.

  The basis of my offer to pay 38% of the bill is based on simple math. The inspector told me the high price was due to the time, difficulty, and value of the work to be done. The dispatcher told me it would be two people working most of the day. Instead, one person worked between 5-6 hours and declined to show me his work in the crawlspace. It is this work that was referenced to justify the high cost! Now the supervisor and manager tell me that the number of workers and the time spent is irrelevant.

  They did offer to come back onsite to review the work done and address any outstanding issues, but the lack of transparency and rather misleading information at the front end leaves me with no confidence that there is any real value in follow up work.

  

  Business Response

  Date: 03/31/2025

  On 03/24/25 our manager emailed ***** stating that we would be reducing the charges for the work performed to $646.00.  ***** replied thanking us for our commitment to resolving this issue, and that she was looking forward to receiving the updated reduced billing. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  We are confident that we have done our due diligence to reach an amicable resolution to this matter.  

  Customer Answer

  Date: 04/01/2025

   
  Better Business Bureau:
  

  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

  Here is a copy of the actual response I made to Regional Manager, ***** *****, via email on March 24, 2025:

  Thank you for your commitment to resolve this issue. I look forward to getting the final reduced billing, as per your communication.
  
  

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Clark's to remediate bats in our attic. The man who came ,said that they would need to make multiple visits to determine the source, and then, in September after the bats raised their young , to remove the bats and seal the entrance.The contract was $1500.00. They had two visits...the first two men for 1/2 hour and the second, one man for 1/2 hour. That's a total of 1.5 hours of labor and a plastic part. I asked for a reduction of $1000.00 .I believe $500.00 for so few hours and minimal materials was still a lot. They refused. I sent my request to the manager and District Manager and they both refused We were led to believe that a significant amount of work would be entailed before the contract was signed. So not only did they intentionally mislead us, but after the work was finished, and they knew how little time and materials were used, they still refused to lower the cost.We were misled,even lied to, and paying $1500.00 for 2.5 hours of work is just plain theft

  

  Business Response

  Date: 02/26/2025

  On 07/05/24 *** ********** contacted Clark Pest Control to report a bat infestation at her home in Pioneer.  On 07/08/24 our inspector confirmed this during an inspection, and a plan for bat exclusion in two phases was agreed upon at that time.  The work would begin in July 2024 and the completion would be in October 2024, after the end of the bat mating season.This timeline of work with two visits, the last being in October, along with the cost of $1,560.00, is stated on the work agreement signed by *** **********.The first stage of the exclusion was performed on 07/10/24 and on 10/24/24,after the end of the bat mating season, the exclusion was completed.
  
  On 02/20/25 *** ********** submitted a claim with the BBB expressing frustration at the cost of the bat exclusion work. She requested a refund of $1,000.00 indicating that she felt the time and materials Clark Pest Control invested in the project warranted this reduction. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner. On 02/24/25, our manager spoke with *** ********** and discussed her concerns.  She confirmed that the exclusion work performed and was successful, but stated she felt misled and again requested a reimbursement of $1,000.00.  As a courtesy, our manager agreed to provide *** ********** a refund in the amount of $1,000.00, even though the services performed were successful and completed according to the service agreement signed by the customer. *** ********** indicated that she was satisfied with that resolution.

  Customer Answer

  Date: 02/27/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me. However, prior to signing the contract ,I was led to believe that the work would be much more extensive than it was and not only two visits.

  I await the actual reimbursement as promised and do not want this closed until I receive the reimbursement.

   

  
  

• Initial Complaint

  Date:12/08/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company has continued to bill us (************************) for services not rendered at property ***************************************************************************. At the time of said service, the property was sold and inaccessible. We have contacted the office in **** and was referred to the office in ***********. On 10/25/24, we spoke with **** at the ******************* who stated that they confirmed that the technician did not complete the service and that the charge was being written off. Confirmation number given was *********. We continue to receive bills for this service and most recently, a bill that added a service charge. It appears that the office in **** (billing?) is not communicating with the office in *********** and despite continued requests to stop billing and mailing invoices to us for not rendered, they continue to do so.

  

  Business Response

  Date: 12/13/2024

  On 09/27/24 **** contacted Clark Pest Control after receiving an invoice for services performed on 08/14/24.  **** informed us that the property had been sold on 07/08/24 and was disputing the charges. Her concern was forwarded to our service department,but it appears she did not receive a response.  On 10/25/24 **** called again after receiving another invoice for the work performed on 08/14/24. Our representative assured **** that the charges would be removed. Regrettably, we did not complete the write off at that time and another invoice was sent on 11/12/24.  We sincerely apologize for the inconvenience caused by our delay in processing this adjustment.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  All charges were removed from this account on 11/29/24 and no further attempts to collect will be made. 

  Customer Answer

  Date: 12/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My partner and I have been especially in battle that has over the last four Months.We contacted Clark Pest Control And paid $6,000 to have our home fumigated. They guaranteed our service to be successful in fully eradication of bedbugs throughout the home not only did they guarantee it, but they warranted it. It was under warranty, so in case it didnt work, they were going to have to come out and do it one more time at no charge. After the fumigation was complete we moved ba k into our jomd which, in fact, still had live bugs. My 2 year old and I are very allergic to these things and at first it was just me getting bit now its my two year old as well who has autism by the way and cannot go into her program to help her learn how to speak until this problem is eradicated. When she started, I knew that was right that we still had a problem, but that a problem was again ****** and getting worse Ive got him to do, so we called our representative from Clark had him come back out he refused to give us our warranty. He told us that we had to somehow find a live bug crawling and record it and send it to them in order for them to come back out and give us our guaranteed warranty that we paid $6000 for! mind you thats not including the cost of the hotel and all the things that we had to replace due to this horrible situation! Im out of a job and my husband will be as well if He doesnt return to the team which again cannot do until this problem is solved . I would gladly provide you with my account number, but again I cant do that because they have refused to even send me or email me a copy of anything, including my contract with them. They return our calls they blow us off. They dont care. This is so wrong so wrong and it is destroying our Lives .

  

  Business Response

  Date: 11/01/2024

  On 09/20/24 Clark Pest Control performed a bedbug inspection at Ashley ******* home.  The inspection revealed a severe infestation requiring a fumigation treatment.  The fumigation was completed on 09/30/24.  On 10/22/24 at approximately 12:10 pm ****** contacted Clark Pest Control and requested a copy of the fumigation work agreement be emailed to her.  The agreement was emailed at approximately 12:16 pm on 10/22/24. 
  
  On 10/24/24 our manager confirmed that a follow up inspection was performed at Ashleys request on 10/07/24.  During that inspection, no evidence of an active bedbug infestation was found by our inspector.  On 10/25/24 our manager attempted to contact ****** regarding her concerns and has yet to hear back from her.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We will continue to attempt contact with ****** so we may pursue a resolution to her concerns. 

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  September 13, 2024 at 1:41pm a pest control technician approached my door and rang my Ring doorbell. I answered via my phone since I was at work at the time. I asked the technician who they were with and they responded "Clark" I then told them that I did not have an appointment for a pest control spray today either via phone call or email. I also told them I do not have a contract with Clark Pest Control. My service was through *******. The technician said that I had switched. I did not switch to a different provider I have no contract or communications with Clark Pest Control. The technician then left. Fast forward to September 23, 2024 at 4:17pm the same technician came to my door and placed an invoice on it, then proceeded to spray the base of my home. This was all recorded on my Ring. I have the invoice and it was printed at 4:15pm stating "I sprayed the ***** foundation bushes base of trees yard everything looks good Thank you for letting us serve you." Not only did I not authorize the spraying of my home with who knows what, how could he have known that "everything looks good" before every stepping foot on my property.

  

  Business Response

  Date: 10/02/2024

  Clark Pest Control acquired ******* Pest Control in July 2024 and began performing services for these customers on 09/01/24. Mr. **** was unaware of this change when our representative arrived to service his property on 09/13/24, and understandably did not authorize them to perform a service at that time. When our representative returned on 09/23/24 they proceeded to perform a service without obtaining Mr. ***** approval. 

  We apologize for the lack of communication regarding the change in providers, and the frustration it caused Mr. ***** Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our manager has reversed the $80 charge for the service performed on 09/23/24, and we will honor Mr. ***** request not to perform any further services at his property.  

  Customer Answer

  Date: 10/02/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:09/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark Pest Control serviced our home while we were out of town. During the visit, the technician needed to mix his product with water. He checked all the outdoor hose spigots, but none of them were working. He then discovered the reason: the main water valve to the house had been turned off. Without contacting the homeowner (my boyfriend) to inquire why the water was off, the technician took it upon himself to reopen the valve. After obtaining the water he needed, he left the valve open and completed his service.What the technician didnt know was that three days prior, just an hour before our flight, a pipe had burst upstairs. We quickly shut off the main water supply, cleaned up the immediate damage, and left for the airport.Unfortunately, the technician's actions caused our home to flood, resulting in over $60,000 in damages. The manager at Clark Pest Controls Sacramento office initially assured us that they would cover the repair and restoration costs. However, their insurance company somehow got involved, and insulted us by offering a mere $10,000, which doesnt come close to covering the extensive repairs. Despite multiple attempts to reach Clark Pest Control, including numerous calls from my boyfriend, the manager has not returned any of them.We feel like were being given the runaround and are hoping to resolve this without resorting to legal action.

  

  Business Response

  Date: 09/16/2024

  On 06/14/24 Clark Pest Control performed a service at Mr. ********* property.  During the service, our technician needed to prepare pesticide for a specialized treatment and turned on a water valve at an exterior spigot to obtain water for mixing the solution.  Our technician claims to have turned off the spigot and valve after use.  Later that day, Mr. ******** contacted our technician claiming the water lines had been left on resulting in extensive water damage inside the home from a burst pipe.  Clark Pest Control was informed in Ms. ***** complaint that the broken line was a pre-existing issue, which is why the main water valve had been turned off.

  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. We sincerely apologize for the significant consequences of our technician's actions.  Clark Pest Controls insurer reached a settlement with Mr. ******** on 09/13/24.

• Initial Complaint

  Date:07/26/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people came to my apartment to do a bed bug treatment and damaged my furniture. Ive been trying to see if I can speak to someone for help but they ignored my calls and I spoked to someone once and he said, What do you want us to do to make you happy and I replied, for you to pay for my damaged furniture. And then I never heard back from him. But before speaking to this man they sent a man to see if they could repair the damaged furniture and he couldnt. Its more than $2,000 in damages.

  

  Business Response

  Date: 08/28/2024

  In October 2019, Clark Pest Control performed a heat treatment at ************* Apartments.  In February 2020, ***************, a tenant of the complex, came forward claiming that some of her furniture was damaged during the treatment.  *** requested reimbursement in the amount of $1,200 which was the original purchase price of the items in 2008.  Clark Pest Control is not liable for damages arising from services performed, however, on 02/14/20 our manager offered a courtesy reimbursement of $500.  *** refused this offer and stated she would take us to court.
  
  On 02/27/20 *** reached out again claiming further damage had been found and was now demanding $2,000.  Our manager again offered reimbursement, this time in the amount of $600, and *** refused.  On 04/13/20, Clark Pest Control received a letter from *** demanding $2,500, or else she would file a lawsuit. On 07/10/20, *** contacted our manager and again requested reimbursement.  Previous offers were reiterated, and *** again refused.  On 10/01/2020, *** contacted our ************************** asking for our Corporate Agents information and was referred to the Secretary of States Office.
  
  On 07/29/24, Clark Pest Control received BBB complaint number ******** filed by *** regarding this same matter.  On 08/07/24, our manager contacted *** and offered a $600 reimbursement.  *** refused and informed us that she had filed a claim with ********* *******.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  We have responded to **** ongoing demands for increasing amounts of money, attempting to settle the matter each time.  We have repeatedly offered reimbursement as a show of good faith, even though we are under no obligation to do so.  We feel we have done our due diligence regarding this matter.  

  Customer Answer

  Date: 08/28/2024

  I am rejecting this response because: the person that called me said to call ********* but when I called they said they only took care of workers compensation claims and not the type of claim I made.I also told the person that called that $600 didnt cover for the damages done to my furniture. But since they only want whats best for them they want to make offers below on what you paid for your furniture.
  

  

  Business Response

  Date: 09/23/2024

  Please check your records as a message received from BBB on 09/11 indicates that this dispute is consider resolved and closed. Please do not indicate that there was no response on this dispute. 

  Customer Answer

  Date: 09/23/2024

  I am rejecting this response because:I called *** and told him I was going to accept the $600 they had offer but he said I wasn't getting anything anymore. He tells me something in the phone but replies here with something else. This are some photos of what my furniture looks like now.
  

  

  Business Response

  Date: 10/07/2024

  On 08/14/24 Clark Pest Controls insurer determined that the 3-year statute of limitations on Anas ***** had expired, the date of loss being 10/07/2019, and there was no obligation to negotiate a settlement.On 09/24/24 *** filed another complaint regarding the matter after having been notified of our insurers ruling.

  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. On 10/03/24 our manager spoke with *** and again offered the original $600 reimbursement and *** accepted. We are happy to have finally reached an equitable settlement of this matter.