Complaints

This profile includes complaints for Clark Pest Control, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Clark Pest Control, Inc.

  PO Box 1480 Lodi, CA 95241-1480

  
• 

  Clark Pest Control, Inc.

  4750 Beloit Dr Sacramento, CA 95838-2428

  
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  Clark Pest Control

  199 Topaz St Milpitas, CA 95035-5430

• 

  Clark Pest Control, Inc.

  1370 Merced Ave Merced, CA 95341-5330

• 

  Clark Pest Control, Inc.

  655 W 14th St Long Beach, CA 90813-1503

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/04/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/28/21 I signed a one year contract for pest control for a rental home I own in ****. My tenant yesterday sent me a bill she received from a collection agency. What I discovered was that Clark made one more service call after my contract ended on 10/28/22 but claim they made two, one on 9/6/22 and one on 11/16/22. When I spoke to them they told me I needed to contact them in writing to cancel my service in spite of the fact that I told them in writing at the inception of the service contract that I only wanted service for one year. I was uncertain we needed any service so that is why I clearly stated I wanted to have service for one year. Now they say I owe for two service calls of which I did not authorize and they sent the bill to a collections agency but never sent a bill to me in even though they had my phone number and email address.

  

  Business Response

  Date: 04/19/2023

  Clark began servicing Mrs. ********* property in October 2021 at which time a service agreement was signed. At no point was there a request made by ******************** to stop service at her property.
  
  After reviewing this matter further, we have decided not to pursue collection efforts on Mrs. ********* account even though we are confident we would be justified in doing so.  There are several factors supporting our claim, including a signed service agreement which states services would continue after one year until a written cancellation request was received, and several failed attempts to communicate with ********************* about the past due balance.  ******************** only responded to us after the account was handed over to **********************************. 
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical,professional, responsive, and caring manner.  Our manager was in contact with ********************* to discuss her concerns. As a courtesy, we will pull Mrs.********* account from collections and remove the balance owed to settle this matter and avoid further conflict.

  Customer Answer

  Date: 04/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me however I paid the invoice of $197.21 to the collection agency Coast to Coast in order to preserve my good credit.  How do I get that money back?

   

  Kind Regards;

  *********************************

  
  

• Initial Complaint

  Date:02/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July 2021 I purchased a one year service agreement for pest control with ****** Pest Control. In March 2022 I received a letter from Clarks Pest Control stating they purchase ****** and would be assuming contractual service for the rest of the term. I called Clarks customer service immediately to let them know I do not wish to continue service past the contractual date I had with ******. The representative from Clarks that they will note such in their system and will terminate service come July 2022. Around September I received an invoice from Clarks for services at home and I called to let them know its a mistake as services were to be terminated as per the original contract with ******. Clarks neglected to acknowledge that services were terminated and stated the fee must be paid. There are a few issues with this. One, I requested services to be terminated as per the contract in March 2022 and no renewal was approved: and two Clarks did not have permission to enter my property for any insect treatment and were unlawfully trespassing on my property as no permission for entrance was given, no agreement in place, and no request or approval for services. When i received an invoice from Clarks in September 2022 i immediately called them to let them know that such was an error and never requested not approved. They took about 4 months to get back to me and let me know they dont have a record of cancellation. The cancellation was done over the phone and no written agreement was executed by Clarks nor ****** for services. On February 27, 2023 I received a call from a collection agency that Clarks has referred this matter to collections for August payment which was never agreed to, no written contract exists and no services were approved or requested. Please assist in this matter as Clarks is demanding money for services never requested nor approved.

  

  Business Response

  Date: 03/13/2023

  Clark Pest Control acquired Ms.********* account from ****** Pest Control in November 2021, and began servicing the property in February 2022.  In March 2022, ******************** requested follow up services for an ant problem and there are treatments documented in the account that coincide with these requests.  There are also multiple notations regarding failed attempts to contact ******************** regarding her concerns during this time. 
  
  Subsequent contractual services were performed in May and August 2022, and on 10/18/22 Ms. ********* request to stop services was documented in the account.  This note refers to a prior request to stop services, but there is no record of that request.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner.  After further review the charges in question have been deemed valid based on the reasons mentioned above.  Therefore, payment will be pursued and no adjustments to the amount owed will be made.

  Customer Answer

  Date: 03/13/2023

  I am rejecting this response because during the service dates documented, my account was still active under the ****** services which I paid for in July 2021. Every time I reached out to Clarks early in 2022, it was under the agreement already paid for and acquired from ******. Additionally when I reached out I made very clear, in every conversation I had with Clark personnel, that I want to make sure Clarks know that once the time from my ****** arrangement lapses I no longer want Clarks services to continue. As background, at my previous residence in San ****** I did have a contract with Clarks many year ago and because I found their services to be ext ineffective I knew, as soon as I received notice that they had taken over for ******, that I did not want their services beyond the date that I paid for with ******. Much to my dismay and contrary to my direction and request, they continued to serve my property beyond the date of my ****** arrangement without my consent and approval. Not only did they continue a service I requested to be terminated with the date of the lapse of the ****** agreements (which would have been summer 2022) but they also entered my property without permission, trespassing as a result. The service dates they are requesting payment for were not approved by me, we have no contractual arrangement and I tried contacting them about 6 times with no avail, no response and no acknowledgment of my previous request to stop services on congruence with my original ****** arrangement. The amount they are looking to collect is for a period of time that they should not have been servicing or entering my property as there was no agreement, no consent, no permission. Repeated phone calls were not returned and their office operations were apparently being grossly mismanagement. 
  

  

  Business Response

  Date: 03/15/2023

  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional,responsive, and caring manner. We have discussed this matter further, and as a courtesy, we have agreed to pull the $157.25 balance from the third-party collection agency. There is currently no balance due, and no further payment will be requested of the customer. 

• Initial Complaint

  Date:12/24/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for service with Clark's Pest Control on July 19th, 2021 for termites protection. For various reasons, I wasn't happy with the service and cancelled it in October, 2022. The customer service representative on the phone assured me that they will cancel the service and not charge me afterwards. Yet, they are continuing to charge me monthly for the subscription fee of $57.39, the latest being December 22, 2022. There was another identical charge in November as well. Trying to contact Clark's did not yield anything as they simply said "they will look into the matter" and respond.I'd like to file an official complaint against Clark's for their outright abuse of knowing my financial information and incurring unauthorized charges against me.

  

  Business Response

  Date: 01/25/2023

  Clark Pest Control prides itself on exceeding expectations in an ethical,professional, responsive, and caring manner. Our manager contacted ********** and as a courtesy will be crediting the account for the December 2022 and January 2023 services. We apologize for any inconvenience. 

• Initial Complaint

  Date:12/09/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an account with Clark's Pest Control for my Home and I am receiving bills and finance charges for a service not done ,Now started to receive another mail stating that my account will be transferred to collections departments. Clark claims that pest control was done on 08/01/2022 but nobody turned up to perform pest control service . I Tried to reach our several times through email and phone and in fact Clark's support manager agreed to provide me a service on Dec 2nd 4pm and waive off the bill generated on Aug 1st 2022 and generate new bill once service is done, Nobody turned up and getting multiple mails with bills and causing mental stress.-----------------------------------------------I would like to 1.Get the bills waived off and make sure that my information is not passed to collection team and credit report or 1.Perform the service 2 Cancel previous bill with invoice : ******** ,32253468,32347838 3 Issue a new bill with correct amount of 95$-------------------------------Account # ******* Billing Amount :$95 Finance amount :$15 Phone Calls made on 11/30/2022 , **** am : Clarks Manager agreed that bills will be waived of and a service will be done on 12/02/4pm and new bill will be generated 12/09/2022 , **** AM : Follow up call to get a resolution Emails send :08/01/2022 **** pm ( Responding that no service was done on 08/01) :08/08/2022 ****am ( Follow up email to resolve the issue by either performing service or callback): 10/31:2022 : **** Pm (Follow up call to find progress on the issue ) : 11/28:2022 : **** am ( replied to same email asking to stop my service since I am not getting any call back or resolution to my issue

  

  Business Response

  Date: 12/21/2022

  In November 2021, Clark began servicing Mr. ********** ******** in *****. When ************** was out to Mr.********** ******** for their August 2022 service on 08/01, the customer was not home and the backyard area was locked. A note was left advising the customer that the front area of the home was serviced and that they could contact the office to schedule to have the technician come back out to complete the service.
  
  On 08/03 ********************** sent an email stating that service on 08/01 was never done and that a technician had not been out to the ********. Attempts were made to call the customer back, but we were unable to reach him. ********************** sent another email in on 11/25 requesting to stop service at the ********. At that time, a balance of $95.00 was past due on the account for the service in August.
  
  Clark Pest Control prides itself on exceeding expectations in an ethical, professional, responsive, and caring manner. Our manager spoke to the customer about their concerns and a technician was out to service the ******** on 12/16. As a courtesy, Clark agreed to provide the **************** at no charge and the customer submitted a payment for the past due balance.

• Initial Complaint

  Date:10/04/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Clark purchased our previous pest control provider In march I sent a complaint into the company because they had perfromed a treatment and it did not solve the pest problem.There was no response for several months.I called again and then they offered to come and perform a repeat service.2 months had passed from the initial complaint - and the pest problem was alarming I hired another agency and told them not to return They requested I pay for the service that rendered no result I told them the pest service did not meet the terms of the agreement in place with the previous provider They sent my $98 bill to collections and are bullying and threatening interest on the amount owed which is also a breach of the agreement in place with the previous provider I feel like I am being harassed and taken advantage of. I spoke to their CSR and it is recorded - I requested they show me my original contract with the original vendor whom they purchased and meet the terms of that agreement. I have no agreement in place with Clark.

  

  Business Response

  Date: 10/11/2022

  In November 2021, Clark Pest Control began servicing Mr. ******** ******** in ********* after acquiring their account from a previous pest control provider. Clark performed regular service at Mr. ******** ******** in January and April 2022. In June, ***************** contacted Clark requesting to stop service.
  
  Clark stopped the service at Mr.******** ******** in June. At that time, payment for the April 2022 service was not received. Multiple attempts were made to collect the $98 balance on the account. In August 2022, the balance of $98 was sent to our third-party collection agency.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our supervisor was in contact with ****************** to discuss his concerns. As a courtesy, we have pulled the $98 balance from the third-party collection agency. There is currently no balance due, and no further payment will be requested of the customer.
  

• Initial Complaint

  Date:09/07/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Clark Pest Control several months ago to have them come out and spray due to a minor bug problem. I wanted no more than two applications as I have a dog who spends a lot of time outdoors and, although Clark assures that here is no harm to animals from the spray, I am still concerned about exposing my pet unnecessarily. I thoroughly explained this to the Clark office person and she absolutely assured me that I was not entering into a contract, but that if I used the service a few times and stopped and later wanted to re-start that I would have to pay an initiating fee again, which was fine with me. Now I am told by Clark that the lengthy document that was emailed to me for signature before the service started contained contract language and that I am obligated by that. I think this is classic bait and switch. Their representative told me absolutely that I was not entering into a contract.

  

  Business Response

  Date: 09/08/2022

  On July 20, 2022, ****************** contacted Clark Pest Control requesting to start service for her pest issues at her property in ******** At this time, ****************** agreed to begin service and pay $150 for her initial service and $102 for every ************************* for a period of 12 months. On July 25, 2022, a technician was out at ***************** property and performed the initial service. At this time, ****************** signed the service agreement for the ****************** agreeing to a 12 month term. ****************** called requesting to stop service at the property on September 6, 2022, refusing to honor the 12 month agreement.
  
  Clark Pest Control prides itself on exceeding expectations in an ethical, professional, responsive, and caring manner. As a courtesy, the service at ****************** property has been stopped.There is currently no balance due and no further payment will be requested of the customer.

  Customer Answer

  Date: 09/09/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  Date:07/25/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had good service with Clark Pest Control for my home in *****************, Ca, and have always authorized the bimonthly service charges via auto payment on my MasterCard. Recently, I've noticed that my MasterCard didn't show a charge for service from Clark Pest Control when I should have received service. I looked at my surveillance cameras that I have on all sides of my home (exterior) and have not seen any service technicians servicing my home. I attempted to call them a few days ago and got put on a lengthy hold with a recording encouraging the use of email for questions...so I did that. I emailed them (using the email on the invoices they sent to me over the years). I told them I haven't seen a technician nor a charge in last couple of months and would like to know the status of the company and my account with them. The next day I receive a confirmation email/invoice that they charged my MasterCard and they also increased the charge $5. I emailed them back to ask what day I was serviced and I got a reply back that they were there on 7/22. They were not there on 7/22. I've had someone staying at my home in ****** with a dog that would bark and no one was servicing the property. Also, all 3 surveillance cameras did not once pick up on any person walking the property which would have been the case if a technician was applying the pest control material. I've tried four phone numbers I've found via the invoices, from the reply email from their **************** when they just recently invoiced me and I emailed back questioning the service date, an online number, and the one provided here on BBB website. I get a "failed call" message mid call when I call these numbers. I'd like to be able to reach Clark Pest Control and ask them what's going on. I've had good service in the past, but this is a circus and something seems off...especially that I am not able to reach any person by phone at the various numbers listed. I'm hoping you can help me.

  

  Business Response

  Date: 08/12/2022

  Clark has been servicing Ms.Ullmans property in ***************** since **************************** July 2022, **************** sent an email requesting verification of when the ************ had been completed. It was confirmed that the service was done on 07/20/2022 and the payment for this service was processed automatically on 07/22/2022. **************** was concerned that she did not see that on her cameras monitoring the exterior of her home.
  
  Clark Pest Control prides itself on exceeding customer expectations in an ethical, professional, responsive, and caring manner. Our supervisor was in contact with **************** on 07/25/2022 to discuss her concerns. It was clarified what date the serve was completed, at which time the **************** indicated she was looking at her camera activity for 07/22/2022 not 07/20/2022 when the service was in fact performed. A courtesy service was provided for **************** on 07/25/2022 to further assist her with her pest control needs.