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Business Profile

Gymnasium

Crunch

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/24/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hello, I wrote an lengthy email to the manager of the long beach crunch location. They ended deleting my account I can't access it. Still no refund. The names of the employees are **** ******** -Fitness Manager, **** ****** - Manager, ******,******** *****, and ********* *******. I cancelled both memberships/subscriptions on the 2/12. As you can they charged the final ***** on 2/12/25 because I didn't give them a final 30 day notice. The fitness training contract says you have five days to cancelled before you're locked into the contract. Excluding holidays and sundays.I did the kickoff on 2/6/25 Thurs. I paid $50 because ********* and ****** said they'll spilt up the cost plus they'll give a discount.I got charged $93 the next day .Not including all of supposedly late fees I owe. I got charged 4 extra times. Different days. They can't explain why. I was told that every time your card declines they charge a late fee or some kind of fee. They would charge my card mutiple times throughout the one year I was a member. I'm so upset. I managed to catch the manager to cancel in person. It was really difficult. I would have canceled sooner but it was hard to catch the manager. I would be given the run around. Call at this time or come to the gym at this time. If you read the ****** reviews for this location you can see for yourselves I'm not lying. Please do something about crunch fitness. I'm not the only one going through this. This is unacceptable. He did not give me a receipt that confirmed he canceled. But if you look into my account if you can you'll see pending cancelation. That was on 2/12 of 2025 this year. I sent an email if we can't find a resolution I'm reporting them. I can't access my account anymore,but I have emails and texts. As you can see from the text and email I did not complete or even start the training sessions because my trainer rescheduled. So why wont the give me my money back? $143 Thank you for reading this and trying to help me.

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