Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an air mattress in November. About a month ago it developed a leak, a couple weeks later I was able to locate the leak in a seam.I contacted intex to which they are willing to replace my mattress under warranty however they are requiring me to cut this air mattress and take pictures of the logo with my claim number. This is my only bed. I offered to let them put a hold on my card for the cost of the replacement ($99) and send pictures of the cut outs once I received it and them release the hold. This was not acceptable as I must render the bed completely unusable before I can get a replacement per their company policy. This is my only bed.Claim number with intex : ****** Per consumer law they are required to provide a 1 year manufacturer warranty against defects.

  

  Business Response

  Date: 02/15/2023

  We apologize for any inconvenience you have encountered with your Intex airbed. Your model 66154T, includes a limited manufacturer warranty against any manufacturer defect valid for 1 year from the date of purchase. Per the date of purchase, you provided (11-10-2022),you are within the warranty period. Claim# ****** was initiated on 1-27-2023.
  
  As noted under the limited warranty information provided with your airbed, If the ************** directs you to return the product,please carefully package the product and send with shipping and insurance prepaid to the **************., to expedite the claim process, we are only asking that you submit pictures of cutouts of your defective airbed.  We cannot comply with your request, we cannot place a hold on your credit card. We cannot ship a replacement until you meet the claim requirements. 

  
  Please note that is you have a defective product; we highly recommend you discontinue use. 

  Customer Answer

  Date: 03/15/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is unsatisfactory to me. However, it is what it is. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase warranty the air mattress developed a bulge target refuse to accept the air mattress back so I am stuck with a air mattress that I cannot even sleep on I am currently out of work I have been out of work for a week and I have not been able to pay my storage I understand policy but this company is demanding that I cut up the air mattress and I will have to sleep on the cold hard tile floor if I do that or continue to sleep on a air mattress that has a defective bulge I spent $169.99 for thus air mattress and I was not expecting to have an issue with it being a more expensive air mattress target does not have the air mattress inside the store to exchange and I have been dealing with it for a few months and I am already dealing with injuries to my shoulder neck and back and the air mattress is making it worse.

  

  Business Response

  Date: 03/10/2023

  **************, we apologize for any inconvenience you have encountered with your airbed. Per the model provided (#*****ED ********************* Plush Airbed), the limited warranty against any manufacturer defect, is valid for 2 years from the date of purchase. Based on your purchase date of 6-23-2022, you are within warranty.
  On 2-8-2023, claim # ******, was initiated.

   

  To complete the claim process, the consumer is required to 1) Upload a copy of store receipt or for online orders a copy of order and delivery confirmation and 2) A picture of 2 cutouts of the airbed (the Intex logo and a 6 x 6 square from anywhere else of the airbed). Please note claim number must be noted on the cutouts.
  

   

  We are sorry to hear of current hardship. However, to process your claim, claim requirements must be met. For additional information, please contact our  ************** ************.

• Initial Complaint

  Date:02/07/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had to take the pool down back in October. I called intext and they told me to cut a 6 inch piece of the pool liner where it was ripped and I did that plus I have a piece of the pool liner that says EX and another piece of the pool liner, the retailer never told me I had to cut a piece of the model number off of the pool or where it says Intex I dealt with Entex in the past and never had to do anything so I called the Thursday and they sent me an email to put the claimant and now they're denying my claim all I want is a new liner. The pool is only six months old at the time when we took the pool down. also, when speaking to the representative, I gave them the model number of the pool any questions please reach out to me at ************.

  

  Business Response

  Date: 02/15/2023

  We apologize for the unfortunate experience with our service center. Claim #****** was filed on 10-6-2023, to replace the consumers defective liner. Consumer submitted the required cutouts on 2-3-2023 and was advised of the missing receipt. On 2-10-2023, consumer provided her purchase information. Her claim has been approved and warranty order # ********* was shipped on 2-13-2023, via ***** (tracking # ************)and is expected to be delivered by end of day Friday 2-17-2023. 

• Initial Complaint

  Date:01/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Intex Dura-Beam **************** mattress on 12/10/2022. I has been aired up TWICE since having it, and already the electric pump has quit working. I tried to contact Intex, and I'm unable to get through and filling out a support ticket online, they consistently tell me there's an invalid character in my ticket and it refuses to process even when I've given the correct item number. They clearly don't want to be contacted or to actually fulfill support requests.

  

  Business Response

  Date: 02/01/2023

  We apologize for any inconvenience you have encountered with your Intex airbed. Unfortunately, under the name, number and email provided, we were unable to locate any contact with Intex. Many of our products include a limited warranty against any manufacturer defect. Please contact our service center at ************, our business hours are Monday - Friday 8:30 - 5:00 pm PST. Please have model and proof of purchase ready (store receipt for in store purchases or order and delivery confirmation for online orders). If you need assistance finding your model number, click on this link. ****************************

• Initial Complaint

  Date:01/27/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Intex Air Mattress at Target and the second time I used it it did not stay inflated through the night. I looked and looked for a whole to plug up but could not find one. I tried to return it at Target only to find Target does not take air mattresses back once they are opened. Obviously, they have had issues with this before but are not willing to give good customer service. I was told I could use the money for another air mattress, but I did not want to buy another one fearing the same thing would happen. I was also told I could get in touch with the maker of the mattress, Intex Recreation Corp, so I did. I purchased the mattress on October 8/2022. I did not use it the second time for about 8 weeks after I purchased it. I sent my first email to Intex on 12/16/2022 letting them know about the defect. I heard back from them two days later asking me for more information. I responded on 12/21/22 with the information they requested. Then they asked me to send them the *** # of the item which I did. I never heard back from them. Realizing just this week that I have never heard back from Intex I called their **************** # and spoke with their Rep who told me first they would send me a replacement and then told me I needed to cut out two sections of the air mattress and send it along with the receipt at my cost in order to get a replacement- the reason being it was past the 90 day warranty! Which is because no one ever replied to my last online customer service reply from Dec. 21, 2022! Had they done this I would not have been past the warranty!!! All of this for a $29.99 air mattress which was a cheaply made to begin with. Otherwise, it would have never collapsed on the second use. I wrote them back yesterday letting them know the reason it was past the warranty was their fault to which I received and email saying my case was closed! I will be writing a letter to their President as well as the President of Target about this horrid customer service.

  

  Business Response

  Date: 01/31/2023

  We apologize for any inconvenience you have encountered with your airbed and our service center.
  
  Unfortunately, we cannot assist you with a refund, any refund would come from the retailer in accordance to their policy.
  
  As the manufacturer, Intex offers a limited warranty on selected products. Under this limited warranty, we can replace a defective bed, provided you meet claim requirements.
  
  As your initial contact with Intex was within the limited warranty period, claim #****** was filed for you on 1-26-2023. We can only assist you with a replacement. If you are interested in a replacement, please submit your claim, and required documents, no later than 2-8-2023.
  
  If you have any additional questions or concerns, please contact the ************** at ************.
  

  Customer Answer

  Date: 02/04/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ********* Mont-*******

• Initial Complaint

  Date:01/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Description of *************************** on 9/7/22 claim ****** for a faulty filter motor. Received and installed. Now 4 mos later 1/3/23, same issue has occurred. Reached out to customer service to file another warranty claim. Spoke with Sirah at customer service who stated I had to return the whole spa unit (500 gal hot tub) on my own expense to them for them to decide if they will process an additional warranty claim for a faulty motor. According to manual, it can be requested with a prepaid postal and insurance. If I were provided the prepaid postal and insurance I would send back unit per request. I request either it be fixed and a prepaid label with insurance is provided by company or a refund of my whole unit which is ****** and still under warranty until April 28,2023

  

  Business Response

  Date: 01/06/2023

  We apologize for any inconvenience you have encountered with your spa. As noted under the limited warranty of your Owner's Manual, "If the ************** directs you to return the product, please carefully package the product and send with shipping and insurance prepaid to the **************."
  
  For a first replacement, the only requirement is to provide proof of purchase. A claim for a second replacement, requires that you ship the part to us. In this case the replacement filter motor. Regretfully, we do not process any refunds or provide return labels. If you have any additional questions or concerns, please contact the ************** at ************.
  
  

  Customer Answer

  Date: 01/12/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It should not be at my cost to return a piece of equipment that I have been told by agents is a known issue.

  Customer Answer

  Date: 01/19/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  Company has done nothing to attempt to find a common ground. All is asked is a prepaid shipping label. At this point, this is your manufacturer's defect and I will not request a repair nor will I be purchasing from this company. I request a refund

  

  Business Response

  Date: 01/19/2023

  We understand and appreciate your feedback. However, to process a second claim, you will need to ship the item back to Intex. Please call ************, to initiate your claim.

  

  Business Response

  Date: 01/31/2023

  Intex does not provide return labels.
  
  Unfortunately, we cannot assist you with a refund, any refund would come from the retailer in accordance to their policy.
  
  The limited warranty on Intex spas is valid for 1 year from the date of purchase. The limited warranty on your spa expires on 4-29-2023. Please note that any claim must be filed and submitted within the limited warranty period.
  
  If you have any additional questions or concerns, please contact the ************** at ************.
  

  Customer Answer

  Date: 01/31/2023

  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is a known issue that your rep said. You should be flexible in assisting with a return label. It is apparent that you do not wish to resolve this issue or honor your warranty. Because it doesn't say that returning the part will be at customers cost.

  

  Business Response

  Date: 02/02/2023

  Intex is honoring your warranty. We can replace your defective filter, provided you meet the claim requirements. As noted under the limited warranty section of your manual, you will need to send back the defective motor. If you have any additional questions or concerns, please contact the ************** at ************.

  Customer Answer

  Date: 02/03/2023

   
  Complaint: 19318569
  
  I am rejecting this response because:
  I will send back the motor via RMA in the same box that you send the new filter motor. What was requested by customer service when called was the entire spa (including tub and components) and I clarified this prior to initiating this complaint. If this is agreeable I will initiate the warranty request again. 
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/04/2023

  Once again,we apologize for any inconvenience you have encountered. You are requesting a second replacement for item *****, the spa filter motor. Per your previous claim your spas was shipped on 4-26-2022. The limited warranty on Intex spas is valid for 1 year from the date of purchase. If you would like the part replaced under warranty you will need to mail in the defective filter motor back to our warehouse, at your expense.  Please contact us at ************, to initiate a claim. Return address will be provided, please note the return package must be postmarked by no later than Friday 5-12-2023.
  Consumer was contacted at the phone number on file, on Thursday 5-4-2023 12:55 PM PST. There was no answer, however a detailed voicemail was left, with the information above.  

  Customer Answer

  Date: 05/04/2023

   
  Complaint: 19318569
  
  I am rejecting this response because:

  I find it ironic that I have zero communication for 3 mos. Last one was 2/2/23 and this one occurs just right outside of my limited warranty. I find this to be a malicious tactic. Honestly, I trashed the poorly made item months ago but at this point I reject this on the pure communication tactic that this company has just completed. Furthermore, I will never purchase an item made by your company again and any opportunity I have I will encourage others to not purchase your products.
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 05/04/2023

  Your rebuttal to BBB was forwarded to Intex on 5-3-2023. Once again, we apologize for the unfortunate experience with your spa and our service center.

  Customer Answer

  Date: 05/05/2023

   
  Complaint: 19318569
  
  I am rejecting this response because: apologies for a non response with no effort to attempt to resolve. And again this is more communication than I received in 3 mos. Then waited till after the warranty ended to making any further attempts to resolve. It is a joke. Terrible customer service
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a twin size ************* twin airbed ************ at ******-receipt, barcode attached. It deflates-never held air for more than 10 min. I followed all instructions, which state to give it time to stay inflated because it stretches. It never stayed inflated. 180 day warranty expired during this time. I sent an email via the website asking for resolution. No response. Sent 2nd email, then reached an agent via chat. They said there was no recourse for replacement. I requested technical advice and received tips on how to check the pump seak. Since it deflates immediately, i asked for a new pump since the bed itself couldn't be returned. Request was declined. Since I followed all instructions and am left with nothing to show for my money, I would request resolution or compromise in order of preference: 1. Full replacement, 2. Replacement of pump and send me a leak repair kit. From reading online reviews, it seems likely that the issue could be a seam leak, which can't be repaired, so full replacement would be preferred. Thank you.
  

  

  Business Response

  Date: 01/25/2023

  Business Response /* (1000, 5, 2023/01/05) */
  We apologize for any inconvenience you encountered with your airbed.
  On 8-25-2022, you submitted an email inquiry. You were advised to submit additional information, and if eligible for a claim, one would be filed for you. There is no response on file.
  On 12-22-2022, our agent advised you of the limited warranty and per company policy, was unable to initiate a claim, but as you stated provided troubleshooting support.
  On 12-22-2002, you submitted a second email inquiry. You were advised of the of the limited warranty and to provide model and purchase information.
  As noted on the limited warranty information included with your airbed; the limited warranty for your model is valid for a period of 180-days from the date of purchase. Per the receipt provided, the date of purchase is noted as 12-11-2021. Unfortunately, you are past the warranty period and we are unable to file a claim for any type of replacement.

• Initial Complaint

  Date:12/07/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Request 60,000. Wrong items shipped, returned Items via ***** as requested #************, ***** confirmed delivery 11/28/22 13:10PM.
  
  Warehouse has not released my replacement order as they have not processed my return yet. Keep getting told to call back in a day or two. Whenever asked to talk to a supervisor, they state they do not have access.
  
  Currently have spent $100 (original items and return shipping fees) and have no product to show for it.
  

  

  Business Response

  Date: 01/04/2023

  Business Response /* (1000, 7, 2022/12/15) */
  You placed order #********* on 11-6-2022, for item **************************************** Pools (Qty. 5) and item *********************************** Pools (Qty. 5). These items were shipped to you on 11-7-2022 and delivered via****** on 11-11-2022 (tracking # ************).
  Intex shipped the items you ordered. However, if these items were not what you needed. A return must be processed.
  To process a return, as per the terms and conditions of your order, 1) the consumer must ship item back at their expense 2) the refund will be issued for the cost of the product(s) itself and 3) no shipping and handling will be refunded. You return has been received and processed. You can expect a refund for the returned items
  
  
  Consumer Response /* (3000, 10, 2022/12/16) */
  ***Document Attached***
  12/16/22: Received credit confirmation, but only a partial refund and not full. This has been a very disappointing experiencing.
  
  
  Business Response /* (4000, 12, 2022/12/19) */
  We apologize for the unfortunate experience. Our return policy included under the terms and conditions, which you agreed to, when placing your order states, the following; a) consumer is responsible for sending the merchandise back at their cost. b) shipping cost for merchandise returned, (that meets all reimbursement criteria) is not refundable under any circumstances and c) credit to the original credit card used for the purchase will be issued upon us receiving merchandise and all conditions have been met. We issued a partial refund as per put return policy. If you have any additional questions or concerns, please contact the Service Center at *************

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a air mattress from ******* and the product was from Intex themselves. I purchased the item back in September September 21 and here it is December and the product that I purchased is defective. When I inflate the air mattress it has a lump in the mattress. I filed a warranty claim and provided them with all the details they asked for and even showed them a receipt but they rejected my warranty claim when the product I purchased should have a manufacturer warranty. They said I need to cut out the parts that is defective but there is no parts defective such as the pump or plug. The problem is the mattress has a lump in it once it's inflated. How do I suppose to cut out a lump and send it to them also send the whole air mattress back in the mail. If I cut the air mattress the air mattress will buss.. As I stated to them how do I even ship a item back large as it is back that when I purchased it it came compressed. I also told them if I send item back what will I have to sleep on. They are not being fair about the situation. I wanted a replacement but at this point I would prefer a refund I don't want to end buying the same product to experience the same thing again. I would like my money back. I tried contacting******* but they would not refund me or replace item because it is out of store warranty. I need this inquiry to be forwarded to a supervisor at the warranty claims department. I have also attached photos to this inquiry of the damaged product and the proof of purchase.
  

  

  Business Response

  Date: 12/23/2022

  Business Response /* (1000, 5, 2022/12/07) */
  We apologize for any inconvenience you have encountered with your airbed. Your airbed model #*******, has a limited warranty valid for one year from the date of purchase. Claim # ******, was initiated for you on 12-4-2022, as per your email inquiry. To process your claim, as stated on your Owner's Manual, you are required to provide proof of purchase, a copy of your sales receipt or online order and delivery confirmation. You are also required to send cutouts of your defective airbed. We are not able to send a replacement, unless cutouts are received. Please note that any refund will need to come directly from the retailer, in accordance to their policy. If you have any additional questions or concerns, please contact the Service Center at *************
  
  
  Consumer Response /* (3000, 7, 2022/12/13) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I already sent in all this information as I stated and what am I cutting out on the defected item? I would like your supervisor to look into my concern. The retailer would not issue a refund because it's past the store warranty it's your responsibility to issue a refund. I would prefer my money back because the item is not worth dealing with. Bad product!
  
  
  Business Response /* (4000, 9, 2022/12/16) */
  The refund must be processed by ******, in accordance to their policy. Intex cannot process a refund for you. We can only assist you with a replacement. Your proof of purchase was uploaded to claim # ****** however we have not received your cutouts. As noted on your claim, you are required to mail in cutouts of your defective bed. You need to physically cutout 1) the Intex logo and 2) a 6" x 6" square from anywhere else of the defective bed and mail them to our warehouse. Please note Intex does not provide return labels. If you have any additional questions or concerns, please contact the Service Center at *************
  
  
  Consumer Response /* (4200, 11, 2022/12/16) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I still would like my issue to passed to an supervisor. Into add there is no need to be hostile with your response. I don't appreciate being talked to like a child I'm a adult. I came at you with respect and I ask that I get the same in return. Keep things cordial and professional on your end and I'll do the same on my end.*********************** please get my request to a supervisor not the customer service. I don't prefer a replacement from this company to only experience the same outcome with this particular product. I prefer a refund check once I send in this cutout they are referring too. Thank you!

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an INTEX Full size airbed 12/6/21 that had a defect. I filed claim #****** on 10/5/22. They told me to cut out any portion of the bed and mail it along with the warranty claim. Rec'd replacement airbed on 10/19.
  I had the replacement airbed for 13 days. On Nov 2nd, day 14, the mattress suddenly deflated. Discovered defect in the rubber below air pump preventing airbed from holding air. Took video/photos on iPhone.
  Called INTEX and opened claim #****** for a 2nd replacement. Told to upload the photo/movie of the defect & I didn't have to send cut-out of the defect or send a copy of original invoice as it was on file with the 1st claim.
  Had difficulty uploading the photos. Claim resent twice, but still couldn't upload. Called 3rd time. Now agent altered my claim form to say I must ship back entire airbed at my cost, just because it was a 2nd replacement. This would cost more than what the bed cost in the first place. Why pay $65.+ when I could send another $5 certified letter with defect cutout?
  INTEX's actions getting the 2nd replacement airbed is a breach of the covenant of good faith and fair dealing.
  INTEX also manipulated the requirements of my claim #****** to make it impossible to fulfill the 2nd replacement, which is my right under the warranty.
  I contacted them about the second defect within the 15-day period as per their instructions so am within my rights to receive 2nd replacement for the original airbed, still under warranty until 12/06/22 (or 12/15/22 which is a year from actually receiving the airbed).
  I believe they have also committed fraud by using airbeds that don't pass inspection for their replacement airbeds & then, knowing it won't last, enforce non-written policy having consumer ship bed back at their own cost = more than purchase price of original bed, thereby preventing customers from their right to a replacement under warranty. I want full refund of $59.98.
  
  
  
  .
  

  

  Business Response

  Date: 12/14/2022

  Business Response /* (1000, 5, 2022/12/07) */
  We apologize for any inconvenience you have encountered with your airbed and our service center. You claim #******, was approved and shipped via warranty order #********* on 12-5-2022. Per ***** tracking number ************, your order is scheduled for delivery on 12-12-2022. If you have any additional questions or concerns, please contact the Service Center at *************
  
  
  Consumer Response /* (2000, 7, 2022/12/13) */
  (The consumer indicated he/she ACCEPTED the response from the business.)