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Business Profile

Rehabilitation

Gratitude Lodge-Drug & Alcohol Addiction Rehab Center Long Beach, CA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Subject: Complaint Regarding Lack of Documentation and Communication from Gratitude Lodge ***************************** Rehabilitaion Center To Whom It May Concern,I am submitting this complaint against Gratitude Lodge due to their failure to provide the necessary documentation and respond to my inquiries regarding the terms and costs of my treatment. Despite multiple attempts to resolve this directly with the facility, I have not received the information I am entitled to.I attended treatment at Gratitude Lodge from July 23, 2024 till about August 26, 2024. Since my discharge, I have made several requests for copies of my intake, discharge, and treatment records. These documents are critical for my personal records and any future healthcare needs. However, the facility has consistently failed to provide them.Additionally, I have tried to contact the facility to discuss the financial terms and costs associated with my treatment. Despite repeated phone calls and email inquiries, they have not responded or provided clear answers. This lack of transparency has caused significant frustration and uncertainty about my financial obligations.I believe this behavior is not only unprofessional but also potentially unethical, as patients have a right to access their medical records and understand the financial terms of their care.I kindly ask for the assistance of the Better Business Bureau in resolving this matter. I request that Gratitude Lodge provide:1. Copies of my intake, discharge, and treatment documentation.2. A detailed explanation of the terms of my treatment, including a breakdown of all associated costs.Thank you for your attention to this matter. Please feel free to contact me if additional details are needed.Sincerely, ?****** *******

Gratitude Lodge-Drug & Alcohol Addiction Rehab Center Long Beach, CA is NOT a BBB Accredited Business.

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