Complaints

This profile includes complaints for VCA Animal Hospitals, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

VCA Animal Hospitals, Inc. has 337 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  VCA Animal Hospitals, Inc.

  12401 W Olympic Blvd Los Angeles, CA 90064-1022

• 

  VCA Delmarva Animal Hospital

  10311 Old Ocean City Blvd Berlin, MD 21811-1132

• 

  VCA Lewis Animal Hospital

  10665 State Route 108 Columbia, MD 21044-1303

• 

  VCA Elkton Animal Hospital

  400 W Pulaski Hwy Elkton, MD 21921-5200

• 

  VCA Animal Hospitals, Inc.

  1849 Ocean St Ste 4 Marshfield, MA 02050-4970

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/01/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Girlfriend and I had a consult for surgery with our dog here. We had x-rays on file from our primary vet, they refused to use them and insisted they wanted to do an ultrasound to the exorbitant rate of 838 dollars for the consult with ultrasound. They told us we could pick up our dog in an hour and they would both call us when shes done and call us if they need to sedate her for the ultrasound. There was never a phone call follow-up, the ultrasound took 3 hours with no communication (my poor girlfriend was crying and a nervous wreck because it took so much longer than we were told and there was no communication she assumed something had gone wrong with sedation for the ultrasound). And then they sent us an estimate for surgery which was 5,700-6,600 for a bladder stone removal which ended up being 3 times more than everyone else we talked to subsequently after. In short, completely unprofessional health professionals. Zero communication. Price gouging taking advantage of people in a vulnerable position with sick pets. Despicable. Will never use them again. This is what happens when Mars Candy buys up veterinary clinics to service their debt before they sell it off in the heinous state its currently in.

  Business Response

  Date: 03/12/2024

  *****,we take your concerns very seriously, and the experience you've described is not the level of service we aim to provide. Communication is essential,especially during times when pet parents are understandably anxious. We would like to make sure your feedback is properly addressed, so when you are able,please specify which hospital you visited. Thank you.

  Customer Answer

  Date: 03/15/2024

   
  Complaint: 21363015
  
  I am rejecting this response because: I visited VCA in ********, **. We had a miserable experience and I want to talk to someone in corporate. I want my voice heard and I want it made right. 
  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/15/2024

  Thank you for specifying which hospital you visited, *****. To allow us to personally address your concerns, please reach out to *************************** at your earliest convenience. We look forward to connecting with you.

• Initial Complaint

  Date:02/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my dog to ********** for dental care. Five teeth were extracted and sutures were put on too tight, per a dental vet VCA referred me to after my dog was in severe pain and the sutures were falling out. Vet at Acacia ********** said my dog had an allergic reaction to the sutures but the dental vet *************** said otherwise. My complaint is that I want to cancel the ************* contract because I want to go to a different vet who does not *********** Club. I already paid $600. ********** wants $900 to release me. I don't feel i should have to pay that since the dental care was botched.

  Business Response

  Date: 02/29/2024

  *******,we take your concerns seriously and understand how distressing this situation must be for you and your dog. We aim to ensure the satisfaction and well-being of our clients and their pets. To allow us to further discuss your experience,please contact us at ******************************* you.

  Customer Answer

  Date: 03/05/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/29/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called VCA a couple times, and they said they could not cancel my membership.After finally being able to speak with the hospital they canceled my membership, although VCA charged me for it.The email attached showed the confirmation that the membership has been cancelled.Please provide refund of $40.99 Thanks.

  Business Response

  Date: 02/29/2024

  *******, we appreciate you reaching out with your concerns and would like to personally address your feedback about your CareClub cancellation. At your earliest convenience, please get in touch with us directly at  ************************************* you. 

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our dog for a second look about his right paw that was swollen at the bottom. We was very clear when we told them that he already was on steroids and the time frame. The doctor recommended to put him on a different steroid with extended time added to the previous time. My pet never was diagnosed as a pre-diabetic nor have had diabetes. From this one time visit to VCA, now my pet is a diabetic. From research and VCA website updates it clearly states that a pet should not be on steroids for a long period of time because it could lead to diabetes. This life changing event has caused us so much out of pocket money(for special food, insulin, testing, and eye surgery to prevent him from becoming permanently blind. Im seeking all money paid to VCA to be refunded from this negligence malpractice. The doctor expertise should have lead him to educate us on the pros and cons of being on steroids for an extended time. He should not have recommended more steroids for our pet .

  Business Response

  Date: 02/22/2024

  *******,we're truly sorry to hear about the health challenges your dog is facing, and we can understand your distress. It's important to us that our clients are fully informed about their pet's treatment options and the potential risks involved. We want to ensure this matter is addressed appropriately, so please reach out to us at ******************************* Thank you. 

• Initial Complaint

  Date:02/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We brought a rescued chihuahua in that is 12 years old in for a routine physical. The doctor said she needs to be fixed, have a lipoma removed, and have several teeth pulled. We signed up for the care club and schedule the appointment. Two weeks before surgery day we brought her in to have her kidneys and liver tested to know that she's healthy enough to be put under. The vet then told us the results were great and that she's good to go for all 3 surgeries. We were a little worried about that because she IS so old, but excited that she was going to be taken care of not in pain anymore. We started the care plan and paid $162 that day. Then two weeks later the vet calls my partner to see if we can reschedule her appointment. When we then told them no that's not okay, we took off work and everything. They said they would call us back. Nobody ever called back. When I called the next day they said not to worry that they rescheduled other pets to make sure she fit in that day and that they had enough undivided attention for her. When we arrive today, the assistant brought some papers to complete basically saying call us if you're going to charge more or fill in the blank doe what you already approve. Then the vet comes in to say they think they should only pull her teeth today and not fix her or remove the lipoma bc all of a sudden the lipoma is most likely a hernia and she needs to be sent to a specialist. I'm filing this complaint because I need a refund for the care club and need it to be documented that VCA is not in business for the people or the pets. They are simply buying up all the small time vets, putting there big name on it, and taking advantage of people. My problem is that they knew all of this already and consciously chose to not inform us. With the intention of getting the most money.Entities with intentions like that are ruining the world. I want a full refund and nothing to do with VCA from here on out.

  Business Response

  Date: 02/08/2024

  ********,we understand the frustration that comes with the unexpected changes you've encountered. It's important for us that all our clients and patients are treated with the utmost care and respect. Please specify which hospital you visited, so we can get you in touch with the proper contact to review the concerns you've raised and discuss your experience in more detail. Thank you.

• Initial Complaint

  Date:02/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Pet lovers beware! These crooks lure you in with some type of free or low cost first visit offer then they ***** you to death with outrageous fees, tests, etc...And our case they almost cost our dog his life! We unfortunately fell for their first visit scam and took our beloved dog in for a second opinion on his infected digit. We were then encouraged to go through a few tests that were extremely high in cost and later were encouraged to give our pet medications and steroids. Despite VCA having documentation and write-*** about the risks of steroids in dogs we were not clearly informed of the risks involved of the recommended meds. After having our dog on the meds it was later determined that the digit be surgically removed. But when surgery time came we were charged for yet another test and then told our dog had one of the highest diabetic readings they had ever seen! This was shcoking to us because our dog goes in for regular exams and there has NEVER been a note about pre-diabetes let alone diabetes! We later researched and found that the meds/ steroids recommended by VCA led to our dog's record high diabetic reading. At that point we had to pay twice as much for special diabetic food and cover costs for insulin and shots. Then soon after our dog starting getting cataracts as a result of the diabetes and was going blind! We then had to pay for surgery on both of his eyes along with special meds for him to regain his vision and health. During this terrible ordeal or dog has lost a lot of weight and suffered a great deal and again was close to going blind!We made VCA aware of these occurrences and they didn't show any concern and didn 't offer so much of a can of food let alone any assistance of refund for the the thousands of dollars we have spent out after putting our trust in their hands!Consumers please read the reviews and stay away from these crooks who only care about themselves and have no concern for your pet or your pockets!

  Business Response

  Date: 02/07/2024

  We're truly sorry to read about the distressing experience you've had, *******. The well-being of our patients is our highest priority, and we are here to provide support and care every step of the way. We would like to discuss your concerns and the situation regarding your dog in more detail. Please specify which hospital you are describing, so we can get you in touch with the proper contact. Thank you.

  Customer Answer

  Date: 02/20/2024

  I responded to this request on 2/7/24! I totally disagree with the statement saying otherwise! VCA asked for the location where my pets terrible experience occurred and I replied ASAP!

   

  The location is:

   

  VCA

  ******************

  Suite 2

  **********, ** 30344

  Business Response

  Date: 02/20/2024

  *******, we take your concerns seriously, and care a great deal about your dog's well-being. To allow us to discuss your experience in detail, please get in touch with us directly at ******************************* Thank you. 

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21243167
  
  I am rejecting this response because: I emailed the **************** location via email as requested a few days ago and have been ignored! I would like corporate to refund all monies weve paid to this bad business ASAP!
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 02/27/2024

  We strive to make sure that every patient is well cared for and are sorry you are dissatisfied.  We have discussed the case with you, but find that we cannot agree with some of the basic details of your statements. Please know that we wish you nothing but the best. 

  Customer Answer

  Date: 02/27/2024

   
  Complaint: 21243167
  
  I am rejecting this response because: this company is a joke and I highly recommend that all pet lovers stay far away from these crooks! My statements are not hard to understand at all just sorry leadership on display!
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my cat the *** for blood clots being noted in her urine on 1/25/24. Initially we were told that they would likely perform a cystocentesis (with culture) and a liver/kidney panel. We were quoted $500-600 for services, which was agreed upon. Following procedures being performed on my cat, the Dr. returned stating that she had misquoted, and it would "be a little bit more", which was then quoted $1200, however, my cat had already received medications and fluids by the time we were told the new charges. She was sedated, given subcutaneous fluids, which were additional services that were not communicated to us prior to administering. I would have thought that a staff would have come back to tell us they were going to sedate her and administer fluids- however, they did regardless. I want what is best for my cat, however, she is elderly and did not "snap back" following sedation (my vet avoids this at all costs and has been able to complete cystocentesis without sedation). I want what is best for my cat, however, I did not plan to ******** over $1200, after being told $500-600. Two years ago, I brought a different cat there and spent thousands of dollars on emergency care for him to come home and require euthanasia within 24 hours. Upon bringing him home, he was confused, incontinent, and displayed symptoms indicating that there was difficulty breathing. I believe that he was sent home in an actively dying state, but this was not reported to me. I was quite upset at this event, however, did not believe it was malpractice or questionable care of the veterinary staff. However, my thoughts have been confirmed following my second visit to ***. I will not return to this facility, or other locations run by ***. I am requesting that I get a partial refund on my services for my most recent visit- as I am not arguing that I do not need to pay for services, however, it was poorly communicated that a quote was going to be DOUBLE the initial quote.

  Business Response

  Date: 02/02/2024

  *****,we take your feedback seriously and understand the importance of clear communication, especially regarding your cat's care and associated costs. It's our intention to ensure all clients are fully informed throughout their pet's treatment process. We are eager to address your concerns and ask that you specify which hospital you visited. Thank you. 

  Customer Answer

  Date: 02/02/2024

   
  Complaint: 21234505
  
  I am rejecting this response because:

  Location was the *** located on ******** in *********/**********, **

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/07/2024

  *****, we appreciate you taking a moment to specify this. We are committed to offering transparent,thorough and compassionate care, and we ask that you contact us at ************************ to allow us to discuss your concerns at length. Thank you.

• Initial Complaint

  Date:01/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called *************** location in ********* to make an appointment for my sick dog on 01/30/2024.I was refused an appointment because they said I owe over $400 from 2020 and had been sent to collections.I have paid all invoices they have ever sent me, they have never once contacted me regarding an outstanding debt, nor have I received any collections letters, nor has this been reported on my credit. When requested, they could not provide proof of the bill or proof of non payment.

  Business Response

  Date: 01/30/2024

  ******, we take your feedback seriously and would like to look into your concerns in detail. At your earliest convenience, we ask that you get in touch with us at ***************************** to discuss this. Thank you.

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I discovered VCA Animal Hospital in ******* through an online $25 coupon for a vet checkup and screening- attached image. During my first visit, I was encouraged to sign up for the $100/monthly insurance plan by his vet that would help me cover all fees for future visits. I enrolled in the program and scheduled my follow up which was in less than 3 weeks. I returned for the follow up and the vet wanted to prescribe medication to my dog. When I realized the $300+ for the medicine, I reminded the vet I had enrolled for the insurance and it should cover all visit cost and fees associated. The vet informed me that was not the case and that the prescription fee was out of pocket. I informed the vet that I was informed otherwise. The misinformation had made me lose faith in bringing my ******** for further services because I could not afford any other fees aside from the $100 monthly insurance plan. Although I had paid over $150 for enrollment to the insurance plan, I did not ask for a refund because I didn't know if I was *********** it. I then get an invoice in the mail stating that I owe a fee. I called the office and informed them of my conversation with the vet. Several days ago I received a debt collector's *************** notice in the mail stating that my VCA account from 2021 qualifies for credit report data furnishing unless I pay $553.17.I believe this is unfair and bias considering I didn't even ask for a refund. We spent less than 21 days enrolled and Peanut barely benefited from the said benefits to be charged additional fees that do not make sense to my visits. Please help me because I do not have this kind of money and was hoping to control the cost of vet fees by enrolling in this program. I explained all of this to his vet and team member I spoke with after receiving an invoice and assumed the bill was null and void. There is no accountability on their part and now they want more money that I don't have.

  Business Response

  Date: 01/18/2024

  *****, we are committed to providing transparent service and we appreciate you reaching out with your concerns. To allow us to address them in detail, please reach out to us at ************************** at your earliest convenience. Thank you.

  Customer Answer

  Date: 01/20/2024

   
  Complaint: 21158568
  
  I am rejecting this response because: I have made several attempts to address this matter with VCA Animal Hospital and all of my efforts have fallen on deaf ears. There is no accountability or integrity in your communication channels (email or in person). I would rather have BBB remain present as we resolve this issue. In order to reconcile quickly with me I am requesting the following. 

  1. Remove the incorrect charge on my account and close out the account entirely. Provide a receipt. 

  2. Inform *************************** debt collectors of the misinformation on my account and ensure my credit is not impacted because of your poor business judgement. Provide a receipt. 

  3. Provide a letter of acknowledgement to me in writing (can me emailed or provided here) and Remove all of my personal information from your internal systems. Provide a receipt. 

  Once I receive the written receipts of all of my asks from VCA Animal Hospital, I will provide the documents to BBB as a confirmation that the issue has been resolved.  

  *************************

  Business Response

  Date: 02/02/2024

  *****,we understand the importance of clear communication regarding the CareClub plan and the invoices for services provided to Peanut Butter.  We take your requests seriously and would like to ensure that your concerns are addressed in a detailed and timely manner. Our records indicate that Peanut Butter received $533.15 worth of services on October 28, 2021, after enrolling in an adult CareClub plan, which is designed to cover recommended services for a healthy pet throughout the year. Upon a follow-up visit on November 24, 2021,additional services totaling $102.50 were rendered. When you expressed the desire to cancel the plan shortly afterwards, our team aimed to explain the cancellation fee as outlined in the policy you signed upon enrollment. We regret any misunderstanding that *** have occurred during this process. We realize the importance of this issue to you and would appreciate the opportunity to assist you directly in resolving it. Please contact us at ************************** to ensure that all your concerns are attended to. We will work diligently to answer any remaining questions that you have. 

  Customer Answer

  Date: 02/09/2024

   
  Complaint: 21158568
  
  I am rejecting this response because:

  I am writing to express my deep disappointment and frustration with the recent experience I had with your VCA Hospital location in ******* ** which has led me to file a complaint with the BBB regarding misinformation and overcharging. 

  To reiterate what I have said to your team and to provide context in writing, I came with a $25 coupon for my first appointment. When the appointment was completed, the vet encouraged me to enroll in VCA's pet insurance program for my service dog. Believing I had been given accurate information about the terms and conditions, I paid an additional $150 for enrollment. However, within less than three weeks of enrollment, I encountered several issues. Firstly, it became apparent that the information provided to me during the enrollment process was misleading and incomplete. This left me feeling uninformed and uncertain about the coverage I had signed up for.

  Moreover, upon deciding to de-enroll from the insurance program due to these concerns within less than 21 days, I was shocked to discover that my account was overcharged. The amount due on my account far exceeded what I had anticipated, adding insult to injury after already feeling misled by the misinformation provided.

  Regrettably, rather than addressing my concerns and rectifying the overcharging issue, I have now received a collection bill regarding the overcharged account from VCA Hospital. This unexpected turn of events is deeply troubling and adds unnecessary stress to an already frustrating situation.

  I reached out to the BBB once again to seek assistance in resolving this matter promptly and fairly. I remain committed to finding a resolution that is satisfactory to all parties involved. However, I am increasingly concerned about the lack of accountability and responsiveness demonstrated by VCA Hospital. As a pet owner who wants the best care for my beloved companion, I rely on transparent and honest dealings from service providers, especially when it comes to matters as important as pet insurance.

  In light of the ongoing challenges I have faced, I am requesting that VCA Hospital takes immediate action to rectify the situation. This action should encompass two critical components:

  
  1. Full Refund:

  I request a full refund of the overcharged amount that was incorrectly deducted from my account. This refund is essential to rectify the financial impact of the erroneous billing and to restore fairness in our transaction.

  
  2. Nullification of Collection Action:

  Given the circumstances, I urge VCA Hospital to communicate with the collection agency and request the nullification of any collection action initiated against me. It is unjustifiable for me to be subjected to collection efforts for a debt that arises from billing errors and unresolved concerns.

   

  These actions are necessary to address the issues at hand and to ensure that appropriate steps are taken to prevent similar occurrences in the future. I remain committed to reaching a fair and amicable resolution, and I trust that VCA Hospital will demonstrate accountability and responsiveness in this matter.

  Sincerely,

  S.R. 

  Business Response

  Date: 02/20/2024

  *****, thank you for your communication and feedback.  We have adequately investigated the complaint and have found the proper steps and communication were taken regarding our CareClub plan. At this time, all we can do is wish you the best as we are unable to fulfil the requested resolution.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This past Thursday I took our pet rabbit to the ***************** on ********** and *******. He was seen by their small exotic doctor. Our rabbit had a oozing ball in his right ear. They asked for him to stay there where they were going to put him under anesthesia, puncture, flush, clean and desinfect this abscess. They did microscope analysis of the oozing, and were going to check what caused it. I needed to leave the state, so my husband picked him up. After a 469dlls bill, they send him home with an oral antibiotic and another oral medicine. Never an ointment, they also never told my husband what caused it or what it was even though he asked. I just got back from my trip and my rabbit still has a ball in his ear, oozing, foul odor, and pain. Called the veterinary again and they want me to pay another consultation fee to have the doctor see him. I dont think we should pay a follow up to see what she did is not working or anything. Theres no way for me to know for sure they used the anesthesia as they said or that they flushed, cleaned, desinfected or anything we paid for as he looks the same or worst. I need them to be responsible for my rabbits health and care and not charge me for a follow up when Im concerned they didnt do what they said as theres NOTHING to show for it.

  Business Response

  Date: 01/17/2024

  **********, we care a great deal about your rabbit and never want your questions or concerns to go unaddressed, so we appreciate you reaching out and would like to personally discuss this with you. At your earliest convenience, please get in touch with us at ******************************** Thank you, and we look forward to speaking with you.