Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/15/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dates are between 6/2023 thru 7/2023. I was **ntacted by a person who introduced themselves to me as a friend from Instrgram. They chatted with me through I stream and switched over to whatsapp. This person messaged me and asked me to set up and ac**unt to 247**inifytrading. So I did. I told this person that the ac**unt wouldn't set up and they asked for screenshits of everything I was doing. I had to invest $2000 before I was able to withdraw money from the ac**unt. I was advised to add money all the time to the point where the ac**unt added up to over $4000. There would have been approximately $42000 that I **uld withdraw. I was told I **uld get the money if I paid for the transfer service of the money. They wanted $400 for that. When I sent that, I was informed that I would receive another email with other instructions to pay the taxes on it. I did that. Later on that night, I had to explain to my husband that I had taken $4000 from money that we had saved up to pay for a home that we were having built. Needless to say, I blocked that person and they had the audacity to ** tact me again dating that they are my ac**unt manager **ntacting me to see if they **uld assist me with getting my money back.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Through a 3rd party I invested $495.00 on 1/6/23 to get a return on investing in Bitcoin. After making the initial investment on the website it stated you had to invest $2000. before you could starting trading. I was not told that by the person I was working with so in turn i ceased working with her immediately and attempted to get a refund and withdraw my funds. I was told by an ************************* through chat on their website that I had to pay $50.00 for some kind of transfer fee then my funds would be returned immediately. I asked for written documentation on what this fee was for from ***************************** but I never received anything. Then on 1/8/23 subsequently then I was told by ***************************** I had to pay and additional $39.00 for something else to get me refund. I made it clear after this a refuse to pay any additional fees if I don't get my money because at this point it looks like a scam. ******************** proceeded to tell me not to worry I will get my money through bitcoin transaction and trust her. I sent the $39.00 on 1/9/23 and as of today 1/23/23 I still have not received my refund. As of last Friday 1/20/23 ***************************** told me that I had to pay an additional fee to get my refund. I made it ******* clear to her that I refuse to pay any more fees at this point because (1) I still have not received anything in writing on what the fees are for and my the next step was to file a formal complaint against the company.

  Customer Answer

  Date: 01/23/2023

  Thank you!
  
  I want to add the following to my amount of my refund of the withdrawal amount of $495.00
  
  $50.00 and $39.00
  
  For a total of $584.00
  
  Let me know how I can add the additional $89 to the original complaint.
  
  Thanks in advance,
  
  *************************

  Customer Answer

  Date: 01/28/2023

  In addition, any profit that has been made up until the point I want to receive as well. During my last chat communication with ***************************** I was told that I should me getting $795. I do understand it depends if Bitcoin and other cryptocurrency exchanges they use is going up or going down or stays flat at the time the withdrawal refund is processed for payment.