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Business Profile

Fashion Accessories

The Webster

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fashion Accessories.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/12/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase earlier this year. Inside this order, there is a pair of shoes they send wrong size to me. It should be US 7 but they send ** 7.5 I didn't realize until now and just found out the size is wrong. I never wear them out since it's too big. So I contacted the business and want to get a pair to exchange or do a return. They are quite rude and do not offer any solution. They only stated it's out of return window and shut the conversation. But they definitely can be proactive on this and try to find a mitigate solution. I'm really unhappy with their atitude and they sell luxury stuff but with such unprofessional service.

  • Initial Complaint

    Date:03/23/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a sweatshirt via website on December 27th 2022. The package was delivered with December 29th 2022 by ****** ***** also verified the delivery with a photo. There was no signature or signature required. I got home from work and there was no package on my front Porch. I asked family members, neighbors which all had similar answers. Theyve seen no package or received a package. I waited a few days just to make sure. After a few days I contacted TheWebser via their customer service email late December or early January. They two almost 3 weeks to get back to me. Telling me they are unable to refund me or send a replacement. They customer service lady had an attitude and accused me of fraud. Who the heck does that. What kind of customer service is that. Unreal. She then initiates a claim with ***** on my behalf. So I wait the recommended **** business days. I tried calling ***** for an update they told me they only update the business which would the TheWebster. I did my own investigation and I found the individual who stole my package. It was a person who lives way down my street 6 blocks down who walks their dog in the morning. I confronted the individual and I was handed a flannel from the same bean that the company sells on their website! I emailed them explain what happened, that I received an item I did not purchase. Well no I cant refund because its been past 30 days. So my package got stolen, I found the person, received an item back that I did not order. Was accused of lying by customer service. They ignored my emailed and calls for weeks and I have yet to hear from them after I sent them photos of the item I received from the person who stole my package!! How are these people even doing business. They basically stole $833 from you.

The Webster is NOT a BBB Accredited Business.

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