Reviews

Review Details

• Review fromPiotr C

  Date: 05/20/2024

  1 star

  Piotr C

  Date: 05/20/2024

  Use any other company by all means. They will not respond to calls, emails, messages after numerous attempts. It's been weeks without correspondence.

  eFax Corporate

  Date: 05/28/2024

  We apologize for any less than satisfactory experience and any inconvenience encountered. We have attempted to review ***************** concerns but have been unable to locate any account with any of the information provided (name and email address); as such, the company is unfortunately unable to further review this matter or schedule any additional follow up telephone contact in this regard. Live eFax support representatives are available 24/7 via telephone (in the *************) at ************ and ************ and via online chat at *******************************************. Live MyFax support representatives are available 24/7 via telephone (in *****************) at *****************-563-9212, ************ and ************ and via online chat at ********************************************. Live Metrofax x support representatives are available 24/7 via online chat at *****************************************************. We encourage ***************** to please reach out to the appropriate support team for further assistance. We again apologize for any inconvenience.

• Review fromJim R

  Date: 05/20/2024

  1 star
  Stay far, far away from this company folks.Our organization has been attempting to cancel our service with sFax/Consensus Cloud Solutions for two months. Porting our number away from sFax was a logistical nightmare and was met with delay and incorrect answers to straightforward problems.Support tickets are not answered, no one picks up the phone at customer support, and every voicemail I've left has been ignored.On the off chance that anyone from Consensus reads this complaint, take a look at case ID #********.

• Review fromGreg S

  Date: 04/29/2024

  1 star

  Greg S

  Date: 04/29/2024

  Stay away from this fax company. No one answers the phone or responds to emails. Unable to change my credit card online. Now my account is locked out and they have our fax numbers. User interface is from the 1980s.

  eFax Corporate

  Date: 05/09/2024

  We apologize for Mr. ****** less than satisfactory experience and any inconvenience encountered, as well as thank him for his patience and taking the time to report his experience, so that we can investigate these matters and seek improvement.We are also taking Mr. ****** reported comments and feedback under advisement and will have it further reviewed by the appropriate departments to see that we take any necessary steps to improve the customer support process and experience.

• Review fromSteven P

  Date: 03/15/2024

  1 star
  We were using consensus for our office faxes (felt they were priced too high but that is another story) when our IT guy advised we switch to e-fax which is another offering from the same company. We thought the switch had been made (again, same company), only to find out we were being double charged, consensus which we were never switched from and still used, and e-fax which was never actually ever active or used. Upon firing them they said we still owed $303. We contested this with with no resolution until they put us in collections, for $303!

• Review fromDaniel S

  Date: 03/12/2024

  1 star
  I emailed and called on march 5th to cancel and today I got charged. No one ever picks up the phone, I can only leave voicemails. No one responds to emails or phone calls. This should be illegal. I will be filing FTC and AG complaints as well.

• Review fromCharlotte F

  Date: 12/27/2023

  1 star
  Scam! Stole ***** ******* from me.. Rude customer service. I will make sure everyone knows about them and not to use there services. Bad business!

• Review fromStephanie O

  Date: 11/09/2023

  1 star
  They should offer negative stars for the options. Let me save Consensus Cloud Solutions some time and tell you I opened my account for a free trial earlier this year. I still get email that my credit card has been declined for my billing charges. Well congratulations, Metrofax. I canceled the card. Thanks to your shady billing practices. I have filed a dispute with my credit card company along with copies of MONTHS of emails I sent to you demanding for my account to be closed. You no longer offer phone support, there is NO CANCEL LINK and clearly nobody checks the email. lol Your time will run out. You'll only be able to collect money like this from innocent people for so long. CLASS ACTION LAWSUIT, ANYONE?

• Review fromDonna P

  Date: 09/28/2023

  1 star

  Donna P

  Date: 09/28/2023

  J2 Efax which is a part of Consensus Cloud Solutions, Inc. I used this company (1) time for free to fax a document in which you have to add your credit card. I did not consent to the company to begin or continue to charge my credit card. They continued to charge my card for 3 years. Once I discovered the charges I contacted the company in which the customer service rep would only state that this business is only online and she ******** hung up on me. If that was even her real name.Do not use this company as they do not make it easy to cancel this product and they are not nice to customers at all. I never received invoices or anything they were just charging my credit card. I would never continue to pay for a fax service. No one even uses faxes anymore! Over $660.00 of charges that I can't get back from them!I am very upset with this company. BAD! BAD! BAD! DON'T USE IT!

  eFax Corporate

  Date: 09/29/2023

  *********************** signed up for an eFax account online on April 2, 2021, with a 14 Day Free Trial period that ended on April 16, 2021, when billing for monthly service fees commenced..The eFax customer agreement (***************************************************) makes clear, via Section 16 (Charges) of the customer agreement, that upon the expiration of a free trial period fees would be immediately charged to the customers credit or debit card, without further authorization from the customer unless and that the customer agrees that the company may submit charges for their monthly service fee each month without further authorization or notice, unless the customer has provided the company prior notice and that such notice would not affect charges submitted before the company reasonably could act on such notice; explaining that all services fees are payable in advance and completely non-refundable, with the "COMPLETELY NON-REFUNDABLE" verbiage appearing clearly and conspicuously presented in offset text in all caps.Section 16 (Charges) of the customer agreement also makes clear that failure to use the account would not be deemed a basis for refusing to pay any charges; the eFax customer agreement provides no provision for a rate reduction, credit,waiver, or refund if the customer elects not to use the service during any given time or if an account is closed prior to the end of the service term. Regardless of usage eFax subscription fees are still applicable as the assigned eFax number and services are being provided while the account is active. Much like cell-phone, cable, satellite, or internet streaming media subscription fees, eFax service fees are not predicated on use but rather the availability of the services and are regularly payable, regardless of the customers usage of the service, until the company has been notified of the customers desire to cancel the account. While the eFax services may not have been utilized during any given time, they were available while the account was active.The eFax customer agreement further makes clear, via Section 10 (Termination) of the customer agreement, the cancellation process for the eFax services; pursuant to those terms cancellation requests are handled only by contacting eFax customer support either via telephone, online chat or the Cancel My Account link (available via the customers eFax web portal); explaining that a customer service representative will assist the customer with canceling the account in accordance with the company's verification procedures and that upon cancellation an email confirming that the account had been canceled would be sent and that the account would not be deemed canceled unless and until the email is received.eFax provides easy-to-use telephone and online options for account cancellations that are all available 24 hours a day 7 days a week; eFax customer support representatives are available via telephone at *****************-958-2983 and ************ and the eFax site (************************************) and online Contact page (*******************************************) have the telephone numbers posted, while online eFax chat representatives are available online at ************************************cancel and an online Cancel My Account link that is available via the customers eFax web portal found on the Billing tab of the Account Details section from the top navigation; thereby providing customers the ability and opportunity to cancel services at any time during the day or night.Ms. Pensons eFax account had remained active and accrued charges accordingly as data shows no record of **************** submitting a cancellation request through the above-provided channels and completing the companys cancellation and verification procedures prior to September 25, 2023, when data shows that **************** had contact eFax support, via telephone, requesting to cancel her account. The account was closed as requested with a post-dated closure date of October 13, 2023; thereby, allowing the account to automatically close at the end of the current paid service term, with an email confirmation, containing a cancellation number, being sent to the registered contact email address on file for her account within 24 hours of the account closure.While we appreciate Ms. ******* position, eFax policies and procedures were made clear to her when she signed up the eFax services online.As is standard with many online subscription services, eFax customer agreements are not physically signed by the consumer, but rather acknowledged upon activation of the service. As a mandatory step in the sign up process, prospective customers are presented with the eFax customer agreement and must confirm that they have read and agreed by checking the I agree to the automatic renewal terms above, including the $16.95 monthly charge. By clicking "Activate Account", I agree to the Customer Agreement and Privacy Policy. box before the account can be activated. The eFax sign up process is configured to automatically prevent account activations that do not have the contract acknowledgement checkbox field checked. It is the customer's responsibility to read and understand the policies and procedures as detailed within any customer agreement prior to acknowledging to reading and accepting the terms as a condition of activating services. Ignorance of the customer agreement is not an excuse for the absence of the customer's responsibility or relief from their legal obligations and the company cannot be responsible for the negligence of the customer.Onus of responsibility lies with the customer to be aware of the end of trial period for their account as well as the renewal dates for the services and to contact eFax support in a timely manner during the trial period or current paid service term if they wish to discontinue services and avoid incurring charges for the next billing cycle.Please note that the eFax customer agreement for subscriptions are comparable to other online subscription services such as ************************* and ******* in which services are not automatically terminate at the end of any trial period or service term, no advance billing notices are sent, fees are billed in advance and non-refundable and cancellations take effect at the end of the current billing period.Please also keep in mind that **************** was (or should have been) alerted to charges for eFax services through credit card account billing statements as provided by her credit card provider and it would be reasonable to expect (as well as the responsibility of) the customer to regularly review their statements and to contact either their financial institution, or merchant, after initially incurring charges rather than allowing charges for services to ensue. Consequently, reasoning would dictate that **************** was (or should have been) aware of charges for eFax services and that her eFax account was still active.As a courtesy, Ms. ******* eFax account has been immediately closed pursuant this BBB matter, billing has ceased and an email confirmation, containing a cancellation number, will be sent to **************** (at the contact email address on file for the account) within 24 hours of the account closure.Pursuant to the agreed, accepted and legally binding contract a refund is found not be applicable in this matter; nevertheless, as a courtesy and in the interest of a mutually satisfactory and speedy resolution, a refund of $189.90 (consisting of 10 monthly service fees) has been issued to the affected credit card. The collection ID number for the reimbursement is ********* and the reflection of the funds onto the account is dependent on the credit card provider. We may suggest that **************** follow up with the credit card provider in this regard.

• Review fromCasaundra D

  Date: 09/19/2023

  1 star
  I signed up for the free trial and have been unable to cancel my account and have tried calling multiple time, emailing, with no resolve. I would not recommend using this company for your faxing needs.

• Review fromSteven P

  Date: 08/07/2023

  1 star
  This company is a joke. In 20 years of our being in business this is the worst vendor / service we have ever hired. This and eFax are outrageously expensive. Also, we cancelled this service 7-months ago and the billing department still attempts to bill us. Fortunately we told our credit card company to stop all payments. DO NOT HIRE THESE IDIOTS