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Customer Review Ratings
Average of 236 Customer Reviews
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Review fromPamela K
Date: 09/17/2023
1 starPamela K
Date: 09/17/2023
This company scams users, I canceled my membership in 2022 and received a refund. Never ordered anything in 2023 and 7/13/2023 I get an auto renewal on my credit card which I didnt notice until after 3O days. They refuse even when I no longer use their company to give a refund. The federal trade commission states that a notice is required to be given before a consumer is charged fir auto renewal. All you get is the runaround, I would have probably used them again in the future but not nowThrive Market, Inc.
Date: 09/19/2023
Thanks for your feedback, ******. Thrive Market is a membership-based marketplace and the registration wall is something we do to protect our brand partners who are not comfortable with our discounted prices being publicly visible. We realize this is different than traditional online stores. We offer a 30-day risk-free window for new annual members in which you can request a refund if you are not happy with the service, and monthly members and auto renewal membership can cancel their upcoming renewal at any time. If you need any assistance with your account, don't hesitate to contact us through our 24/7 online chat.Review fromLaura S
Date: 09/14/2023
1 starLaura S
Date: 09/14/2023
I just went through a ridiculous conversation in chat about canceling the automatic renewal of membership fee. Do not sign up for this, they will not just cancel or return fees without a struggle.Thrive Market, Inc.
Date: 09/15/2023
Hi *****, we appreciate your feedback, regarding our membership. Thrive Market operates on a membership basis. The membership grants you access to discounted prices, exclusive sales, free gifts, and additional benefits.We offer a 30-day risk-free window for new annual members in which you can request a refund if you are not happy with the service, and monthly members and renewal members can cancel their upcoming renewal at any time. If you need any assistance with your account, don't hesitate to contact us through our 24/7 online chat.Review fromChristie C
Date: 09/09/2023
1 starChristie C
Date: 09/09/2023
I signed up for a month because I couldnt tell what foods were available prior to signing up. There werent enough foods I liked to keep it so I tried to cancel. It took asking multiple times for the agent to say it was cancelled. The agent sent multiple messages baiting me into keeping my membership. I threatened to report the company if they didnt cancel immediately and the agent finally SAID he cancelled but when I went to delete my account it says I have to cancel my my membership. Im going to check back in a few hours to see if its actually canceled.Thrive Market, Inc.
Date: 09/11/2023
We are grateful for your feedback and apologize for the trouble you faced when trying to cancel your account, ********. We understand there might have been some confusion surrounding our membership model, and we are sorry for any inconvenience. Exclusive catalog access is reserved for members, and to make the decision easier for new annual members, we offer a 30-day risk-free trial. If you're already a monthly or annual member, you have the flexibility to cancel upcoming renewals at any time after the initial 30 days.Review fromLisa G
Date: 09/09/2023
1 starLisa G
Date: 09/09/2023
I was charged a membership fee without being notified that I was placed under free trail after making one single purchase. I never received any email or notification that my free trail existed and I was careful at checkout to decline any membership. Their membership policy was not clear at checkout, I thought I could make single purchases without membership, like on Amazon. I guess Ill go back to them.Thrive Market, Inc.
Date: 09/11/2023
****, we appreciate your feedback, regarding our membership. Thrive Market operates on a membership basis. The membership grants you access to discounted prices, exclusive sales, free gifts, and additional benefits. We offer a 30-day risk-free window for new annual members in which you can request a refund if you are not happy with the service, and monthly members and renewal members can cancel their upcoming renewal at any time. If you need any assistance with your account, don't hesitate to contact us through our 24/7 online chat.Review fromMary W
Date: 08/30/2023
1 starMary W
Date: 08/30/2023
As others have stated, this company is a scam! They auto charged my card without sending a renewal notice via email or text. I immediately called them within 2 days of seeing the charge, and they refused to refund me the annual fee. Worst customer service I have ever experienced! Do not sign up with Thrive!!Thrive Market, Inc.
Date: 09/01/2023
****, thank you for sharing your thoughts with us. We apologize for any confusion caused by our membership fee and auto renewal. As a membership-based marketplace, this membership fee unlocks a host of benefits for you, such as discounted prices, exclusive sales, free gifts, and more. You are free to cancel your auto renewal at anytime. For any inquiries regarding your account, feel free to connect with our 24/7 online chat support.Review fromChristina B
Date: 08/28/2023
1 starChristina B
Date: 08/28/2023
Unfortunately you can only see the products after you've paid for a membership. I was under the impression I paid for a single month, but my mistake because I was put on a monthly billing membership. When I saw the second charge come through I immediately contacted them to cancelled and requested the second payment to be voided or refunded since I never used the service-they simply said no. I spent $24 just to look at the products they offer, Bummer.Thrive Market, Inc.
Date: 08/29/2023
We acknowledge any miscommunication regarding our membership structure and apologize for any inconvenience caused. While our catalog is a privilege for members only, we want to make sure new annual members feel secure with a 30-day risk-free trial for a full refund. Existing monthly and annual members have the option to cancel their upcoming renewal beyond the initial 30-day period.Thrive Market, Inc.
Date: 09/01/2023
Thank you for sharing your thoughts with us, *********. Thrive Market functions as a membership-based marketplace, granting members access to discounted prices, exclusive sales, complimentary gifts, and more! We sincerely hope you find your membership rewarding. To provide peace of mind, we offer annual members a 30-day risk-free trial period, allowing you to cancel and receive a full refund as needed.Review fromChelsea G
Date: 08/23/2023
1 starChelsea G
Date: 08/23/2023
Can only cancel through chat. Kept sending me offer after offer after I asked to cancel. They charge over $50 a year for access to their website. Not worth it.Thrive Market, Inc.
Date: 08/29/2023
Thanks for your feedback, it is greatly appreciated. We regret that you encountered difficulties while trying to cancel your ****************************** operates as a membership-based marketplace, providing members with access to discounted prices, exclusive sales, complimentary gifts, and more! For annual members, we offer a 30-day risk-free trial period, allowing you to cancel and receive a full refund at any point.While we genuinely hope you find our membership valuable, you always have the option to cancel your account through our ****** Services team. We appreciate you giving us a try!
Thrive Market, Inc.
Date: 09/01/2023
Thanks for taking the time to provide your feedback, *******. We're sorry to hear about the troubles you faced while attempting to cancel your account. We truly value your membership with us, but should you decide to cancel, our ****** Services team can assist you. We appreciate you giving us a chance!Review fromRebecca W
Date: 08/18/2023
1 starRebecca W
Date: 08/18/2023
I cancelled my membership in August 2022 and received a charge a year later without any warning or explanation for a year long membership. I was given no explanation by the support team, other than getting a refund after chatting with them for an extended time. Do not trust this company with your credit card information and keep an eye out for their scammy business behavior to charge former customers without warning.Thrive Market, Inc.
Date: 09/06/2023
Hi *******, We appreciate your feedback, regarding our membership. Thrive Market operates on a membership basis. The membership grants you access to discounted prices, exclusive sales, free gifts, and additional benefits.We offer a 30-day risk-free window for new annual members in which you can request a refund if you are not happy with the service, and monthly members and renewal members can cancel their upcoming renewal at any time. If you need any assistance with your account, don't hesitate to contact us through our 24/7 online chat.Review fromCandace B
Date: 08/18/2023
1 starCandace B
Date: 08/18/2023
I am trying to cancel my membership and have my PayPal account removed from their database. I am directed to many different departments to cancel, all the while being bullied to continue their membership program. I have not yet been removed . I sent tuem the information they requested, answered all their emails and no progress in my request yet.Thrive Market, Inc.
Date: 08/29/2023
Thanks for taking the time to provide your feedback. We're sorry to hear about the troubles you faced while attempting to cancel your account. For annual members, we offer a 30-day risk-free trial period, allowing you to cancel and receive a full refund at any point.While we genuinely hope you find our membership valuable, you always have the option to cancel your account through our ****** Services team. We appreciate you giving us a try!Thrive Market, Inc.
Date: 09/01/2023
Thanks for sharing your feedback with us. We apologize for any inconvenience you experienced while attempting to cancel your account. Although we hope you see the benefits of being a part of our community, please remember that you have the flexibility to cancel whenever you wish by contacting our dedicated ****** Services team. If you have any questions about your account, please don't hesitate to contact our 24/7 online chat support.Your support means a lot to us!Review fromMARYBETH P
Date: 08/09/2023
2 starsMARYBETH P
Date: 08/09/2023
I have been on hold for 35 minutes in my second attempt to cancel my membership. It states chats are responded to "typically" in 2 minutes. When I have had product questions in the past they get answered very quickly.You can not speak to a person. It's either Chat or call them and they will text.Not good business practices. My chat is listed with the name *****.Thrive Market, Inc.
Date: 08/29/2023
Thanks for taking the time to provide your feedback. We're sorry to hear about the troubles you faced while attempting to cancel your account.We are currently experiencing a higher chat volume than usual and apologize for the wait time. Our membership-based platform grants you access to an array of benefits, including discounted prices, exclusive sales, free gifts, and more! or annual members, we offer a 30-day risk-free trial period, allowing you to cancel and receive a full refund at any point. Thanks for giving us a try!Thrive Market, Inc.
Date: 09/01/2023
Thank you for providing your feedback. We're sorry to hear that canceling your account was challenging. Our aim is to make your membership experience enjoyable, but should you choose to cancel, our ****** Services team is ready to help. For annual members, we offer a 30-day risk-free trial period, allowing you to cancel and receive a full refund at any point. We truly appreciate your willingness to try our services!
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